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Operator Services Agreement

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OPERATOR SERVICES AGREEMENT

This Operator Services Agreement ("Agreement") is made and entered into as of Effective Date: by and between Operator Name: , with principal place of business at ("Operator"), and Client Name: , with principal place of business at ("Client"). Operator and Client may be referred to individually as a "Party" and collectively as the "Parties."

RECITALS

WHEREAS, Client desires to retain Operator to provide certain technical, operational and administrative services in connection with Client's operations as more particularly described herein;

WHEREAS, Operator represents that it has the experience, personnel and facilities necessary to perform the services described in this Agreement;

WHEREAS, the Parties wish to set forth the terms and conditions under which Operator will perform such services for Client.

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein, the Parties agree as follows:

1. DEFINITIONS

1.1 "Services" means the operational, managerial, technical and administrative services to be provided by Operator to Client as set forth in Section 2 and in the Scope of Services.

1.2 "Deliverables" means all tangible and intangible results, reports, recordings, data and materials that Operator produces for Client in the course of performing the Services.

1.3 "Confidential Information" means non-public information disclosed by one Party to the other that is designated confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

2. SCOPE OF SERVICES

2.1 Operator shall perform the Services described in the Scope of Services attached hereto or described below. Operator shall exercise commercially reasonable efforts, consistent with industry standards, to perform the Services in a diligent, professional and workmanlike manner.

2.2 Change Orders. Any material change to the scope, schedule or deliverables shall be made only by written Change Order signed by authorized representatives of both Parties. The Change Order shall specify any adjustment to fees and schedule resulting from the change.

3. TERM

3.1 Term. The term of this Agreement shall commence on the Effective Date set forth above and continue for an initial period of unless earlier terminated in accordance with Section 12. Thereafter the Agreement shall .

4. COMPENSATION

4.1 Fees. Client shall pay Operator the fees and reimbursements set forth in this Section. Fees due to Operator for provision of Services shall be as set forth in the Fee Schedule below or as otherwise agreed in a Change Order.

4.2 Expenses. Client will reimburse Operator for pre-approved, reasonable out-of-pocket expenses incurred in connection with performance of the Services. All reimbursable expenses must be documented by receipts and submitted with the applicable invoice.

5. INVOICING AND PAYMENT

5.1 Invoices. Operator shall submit written invoices to Client in accordance with the Invoice Schedule. Each invoice shall describe the Services performed, Deliverables provided, expenses incurred and the amount due.

5.2 Payment Terms. Client shall pay undisputed amounts within days of receipt of invoice. Late payments shall bear interest at a rate of , or the maximum allowed by law, whichever is less.

6. CONFIDENTIALITY

6.1 Obligations. Each Party shall (a) hold the other Party's Confidential Information in strict confidence; (b) not use such Confidential Information except as necessary to perform its obligations under this Agreement; and (c) disclose such Confidential Information only to employees, agents or contractors who have a need to know and who are bound by confidentiality obligations at least as protective as those set forth herein.

6.2 Exceptions. Confidential Information does not include information that is (a) publicly available through no fault of the receiving Party; (b) rightfully received from a third party without restriction; (c) independently developed by the receiving Party; or (d) required to be disclosed by law, provided the disclosing Party is given prompt notice and opportunity to seek protective relief.

7. INTELLECTUAL PROPERTY

7.1 Ownership. Each Party retains all right, title and interest in and to its pre-existing intellectual property. Unless otherwise agreed in writing, Deliverables created by Operator specifically for Client in the performance of Services shall be deemed "Work Product." Ownership of Work Product shall be allocated as follows:

7.2 License. Subject to Client's timely payment of all amounts due, Operator hereby grants Client a non-exclusive, worldwide, royalty-free license to use and reproduce the Work Product for Client's internal business purposes. Operator retains the right to use general skills, know-how and techniques developed during performance of the Services.

8. REPRESENTATIONS AND WARRANTIES

8.1 Mutual Representations. Each Party represents and warrants that (a) it has full power and authority to enter into this Agreement; (b) it will comply with all applicable laws in performing its obligations; and (c) its performance will not violate agreements with third parties.

8.2 Operator Warranty. Operator warrants that the Services will be performed in a professional manner consistent with industry standards for similar services. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, OPERATOR MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED.

9. INDEMNIFICATION

9.1 By Operator. Operator shall indemnify, defend and hold Client harmless from and against claims, liabilities, damages and expenses (including reasonable attorneys' fees) arising out of Operator's negligent acts or willful misconduct in the performance of the Services or any breach of Operator's representations, warranties or covenants.

9.2 By Client. Client shall indemnify, defend and hold Operator harmless from and against claims arising out of Client's breach of this Agreement, Client Materials, Client's negligence, or Client's failure to obtain necessary consents or rights in Client Materials.

10. INSURANCE

11. LIMITATION OF LIABILITY

11.1 Exclusion of Consequential Damages. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR INDEMNIFICATION OBLIGATIONS, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES.

11.2 Cap on Liability. The aggregate liability of each Party arising out of or relating to this Agreement shall not exceed or the total fees actually paid by Client to Operator under this Agreement during the preceding twelve (12) month period, whichever is greater.

12. TERMINATION

12.1 For Convenience. Either Party may terminate this Agreement for convenience upon days' prior written notice to the other Party.

12.2 For Cause. Either Party may terminate this Agreement immediately upon written notice if the other Party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice specifying the breach.

12.3 Effect of Termination. Upon termination, Client shall pay Operator for Services performed and non-cancelable obligations incurred through the effective date of termination. Upon request, each Party shall return or destroy the other's Confidential Information and any other property as directed.

13. FORCE MAJEURE

Neither Party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, pandemics, labor disputes, governmental actions, utility failures, or other force majeure events; provided that the affected Party gives prompt notice and uses commercially reasonable efforts to resume performance.

14. NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below (or to such other addresses as either Party may designate by written notice to the other).

15. AMENDMENTS; WAIVER

No amendment, modification or waiver of any provision of this Agreement shall be effective unless it is in writing and signed by authorized representatives of both Parties. The failure or delay of a Party to exercise any right shall not constitute a waiver of that right.

16. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws principles.

17. ENTIRE AGREEMENT; SEVERABILITY; COUNTERPARTS

17.1 Entire Agreement. This Agreement, including any exhibits and Change Orders signed by the Parties, constitutes the entire agreement and supersedes all prior and contemporaneous agreements, understandings and negotiations between the Parties with respect to its subject matter.

17.2 Severability. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect to the fullest extent permitted by law.

17.3 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Signatures delivered by electronic transmission shall be deemed originals.

Client Printed Name:

By:

Date:

Operator Printed Name:

By:

Date:

Enter text✕

What an Operator Services Agreement Is and when it applies

An Operator Services Agreement is a contract that defines the duties, deliverables, performance standards, and allocation of risk between an operator (service provider) and a client or asset owner. It typically covers scope of services, compensation, insurance, indemnities, inspection and performance metrics, termination rights, and transition obligations. These agreements are commonly used where a party operates equipment, facilities, networks, or property on behalf of another. The agreement may be executed electronically where permitted under federal and state e-signature laws, provided the parties satisfy intent, consent, attribution, and retention requirements.

Why a clear Operator Services Agreement matters

A well-drafted agreement clarifies responsibilities, sets measurable performance expectations, allocates liability, and reduces disputes. It also streamlines onboarding and auditability when combined with compliant electronic signing and secure recordkeeping.

Why a clear Operator Services Agreement matters

Typical parties and functional owners for this agreement

Common users include service providers, asset owners, and internal teams responsible for compliance and operations.

  • Operators and service providers — Responsible for delivering services, meeting performance metrics, maintaining insurance, and providing required reports.
  • Clients and asset owners — Define scope, approve deliverables, withhold payments for material nonperformance per contract terms.
  • Legal, procurement, and compliance teams — Review indemnities, data protections, change control, and regulatory obligations before execution.

Assigning clear internal owners for execution, monitoring, and renewals reduces operational friction and legal exposure.

Step-by-step: completing an Operator Services Agreement

Follow a consistent sequence to prepare, review, approve, and sign the agreement to reduce rework and legal risk.

  • 01
    Prepare draft: Compile scope, deliverables, KPIs, and exhibits before sharing for review.
  • 02
    Review terms: Legal and finance validate indemnities, payment terms, and insurance limits.
  • 03
    Approve changes: Log revisions, obtain stakeholder sign-off, and attach final exhibits.
  • 04
    Execute: All authorized signatories sign and date the final document following the execution block.

Security, authentication, and compliance items to confirm

Encryption: TLS 1.2/1.3 in transit
Data at rest: AES-256 encryption
Audit trail: Tamper-evident, timestamped logs
Access controls: Role-based permissions
BAA availability: Required for HIPAA-covered data
Authentication: Email, SMS, or advanced methods

Common legal and operational risks to address

Service interruption: Unrecoverable downtime exposure
Indemnity gaps: Third-party claim exposure
Wrong signatory: Contract may be voidable
Missing exhibits: Ambiguity on deliverables
Regulatory fines: Noncompliance risks (industry-specific)
Retention failures: Evidence loss for disputes

Frequent preparation mistakes to avoid

  • Underspecified scope that leaves performance objectives ambiguous and invites disputes over deliverables and acceptance criteria.
  • Using informal or abbreviated legal names for parties that later mismatch tax and vendor records and delay payment.
  • Failing to attach key exhibits such as equipment lists, maintenance schedules, or pricing matrices that define core obligations.
  • Skipping explicit termination, renewal, and notice procedures that create uncertainty and accelerate litigation risk when relationships sour.

How electronic execution and routing commonly work

Electronic execution follows a repeatable flow that supports authentication, ordering, and document integrity for each signer.

  • Upload document: Sender uploads the final agreement file to the signing platform.
  • Place fields: Add signature, date, and initial fields for each signer role.
  • Authenticate signer: Use email link, SMS code, or stronger authentication per contract needs.
  • Capture audit trail: Platform records IP, timestamps, and actions for evidentiary support.

Recommended eSignature workflow settings for Operator Services Agreements

Configure settings to preserve execution order, authentication strength, and evidence capture for audits.

Field Configuration
Signing order Sequential signing with clear role assignments
Authentication Email + optional SMS or KBA for high-risk transactions
Expiration Set a 30–90 day signing expiry depending on negotiation timeline
Reminders Automatic reminder cadence to reduce lost signings

Technical and integration considerations for electronic completion

Select a platform that supports required authentication, audit trails, and the file formats you use.

  • Integrations: Common integrations: Salesforce, NetSuite, Microsoft 365, Google Workspace
  • File formats: PDF, DOCX, and HTML input/output supported
  • Authentication options: Email link, SMS code, SSO, and advanced methods

Ensure the chosen provider can supply a complete audit trail, optional BAA for healthcare data, and API access if you will automate large-volume or system-to-system workflows.

Key timing points often built into Operator Services Agreements

Incorporate clear dates and notice periods to manage commencement, performance, and termination events.

Effective date:

Date contract obligations begin

Service commencement:

Date services actually start or handover occurs

Payment terms:

Invoice due days (e.g., Net 30) and adjustment windows

Termination notice:

Typical 30–90 day notice requirements

Insurance evidence due:

Certificate submission within contractually defined period

Milestones from negotiation through renewal

Map the primary stages so stakeholders know when approvals and actions are required.

01

Draft and negotiate

Legal and operational review with tracked redlines and version control.

02

Finalize terms

Confirm exhibits, pricing, SLAs, and dispute resolution clauses.

03

Execute agreement

All authorized signers complete the signature process and receive executed copies.

04

Renewal review

Evaluate performance and decide on renewal or reprocurement before notice windows.

Representative eSignature vendor pricing and capability snapshot

Compare starting price and common capability indicators for high-level vendor selection; signNow is shown first per vendor ordering rules.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Yes Yes Yes Yes
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Real-world examples of electronic execution in practice

Organizations across industries use eSignature tools to accelerate contract execution while preserving security and auditability.

Optica Ventures — Brian Fitzgibbons

Optica walked through remote signature workflows to speed customer returns and reduce in-person steps.

  • The interface simplicity reduced recipient friction and completion time.
  • "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers."

Tech Data — Bob Dutkowsky

Tech Data standardized electronic execution to shorten approval cycles across internal and external stakeholders.

  • Corporate adoption increased signed throughput per month.
  • "Tech Data uses airSlate SignNow to improve our internal and external customer service while increasing our speed to revenue."

Practical drafting and execution tips

Adopt consistent practices to reduce disputes and ensure enforceable execution.

Use clear scope language
Specify deliverables, acceptance tests, and measurable KPIs to reduce interpretation disputes.
Confirm signatory authority
Require a title block and authority covenant to prevent voidable agreements.
Attach well-labeled exhibits
Include equipment lists, schedules, and pricing matrices as referenced, numbered exhibits.
Preserve execution evidence
Capture audit trails, signed PDFs, and access logs to support future enforcement.

Frequently asked questions about Operator Services Agreements

Answers to common legal, technical, and operational questions encountered when preparing and signing these agreements.


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