Purpose & Scope
Define which payment types, roles, and systems the manual covers, and list excluded activities to avoid operational confusion.
A concise manual reduces operational risk by standardizing authorization, protecting cardholder data, and documenting who may charge accounts. It supports PCI-related processes and helps demonstrate consistent treatment during audits and disputes.
Teams and roles that rely on a manual to process debit card payments and maintain compliance.
Use the manual as the single source of truth for standard operating procedures, escalation paths, and change control for payment processes.
| Field | Configuration |
|---|---|
| Signature Field | Require signer to initial and sign in separate fields. |
| Authentication | Enable SMS or email OTP for payer verification. |
| Tokenization | Activate processor tokenization to avoid storing PANs. |
| Audit Trail | Capture IP, timestamp, and action log for every step. |
Platforms used to capture authorizations must meet both technical and compliance requirements.
Confirm integrations with payment processors and verify platform certifications before routing live cardholder data.
Follow card network rules for capture windows
Typically 1–3 business days after capture
Issuer timelines vary; act quickly
Provide evidence within issuer deadline
Provide records within requested timeframe
Verify intent and risk scoring before capture.
Obtain and record consent with audit metadata.
Reconcile settled items in the ledger.
Retain records and review for disputes.
Define which payment types, roles, and systems the manual covers, and list excluded activities to avoid operational confusion.
Provide standard consent text for cardholder authorizations including dollar amounts, recurring payment disclosures, and cancellation instructions.
Document tokenization, permitted data retention, encryption, and procedures for handling PANs and other sensitive fields.
Specify required signer authentication methods (email OTP, SMS, KBA, or stronger) and when to apply enhanced checks.
Outline timelines, documentation required for issuer responses, and internal escalation steps to resolve disputes quickly.
List operational owners, approvers, and escalation contacts, including who may authorize refunds, reversals, or manual adjustments.
Their operations team standardized online authorization text to reduce disputes by improving clarity.
They required a secure, HIPAA-aware authorization path for patient payments.
| Criteria | Payment Debit Card Manual | ACH Authorization |
|---|---|---|
| Authorization Method | card-based consent | bank-account debit consent |
| Typical Authentication | avs/cvv, tokenization | micro-deposits or bank login |
| Chargeback Risk | higher chargeback rates | lower chargeback rates |
| Settlement Speed | 1–3 business days | 2–5 business days |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Yes | Yes | Yes | Yes |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |