Scope
Describe covered terminals, locations, transaction types, and whether mobile or online sales are included. Specify excluded activities and any limitations on third-party integrations or subprocessing to prevent future disputes.
A Points of Sale Agreement limits contractual ambiguity, assigns operational and security duties, and documents fee and settlement terms. It supports compliance with payment card industry standards and enables enforceable remedies for disputes. Clear written terms reduce chargebacks and operational downtime.
Companies and individuals needing merchant services agreements, equipment vendors, payment processors, and franchisors use this document to define responsibilities and pricing.
Use the agreement to document service levels, liability limits, data handling, and termination procedures tailored to the commercial relationship.
Describe covered terminals, locations, transaction types, and whether mobile or online sales are included. Specify excluded activities and any limitations on third-party integrations or subprocessing to prevent future disputes.
Itemize monthly, per-transaction, equipment rental, chargeback, and termination fees. Clarify fee thresholds, billing cycles, applicable taxes, and responsibility for processor or network surcharges to avoid unexpected costs.
Require compliance with PCI DSS, encryption standards, data retention limits, breach notice obligations, and responsibilities for malware protection. Include audit rights and indemnity for security failures.
Define uptime commitments, maintenance windows, response and resolution targets for incidents, escalation paths, and credits or remedies for extended outages, including exclusions for force majeure.
Set termination for convenience and for cause provisions, notice periods, data export procedures on termination, ongoing payment obligations, post-termination access limits, and obligations to securely delete retained cardholder data.
Limit liability to defined caps where allowed, allocate indemnities for third-party claims and data breaches, specify insurance requirements, and address consequential damages where jurisdiction permits.
| Template Field and Configuration Settings | Configuration Setting | Expected value or behavior |
|---|---|
| Effective Date Field (MM/DD/YYYY format required) | Auto-fill option; validate with date picker |
| Merchant Legal Name and DBA Entry Field | Use full registered name; mismatches cause processing delays |
| Terminal Inventory and Location Mapping Field | List serial numbers, model, and physical address per terminal |
| Signature and Authentication Options Field | Enable SMS or email OTP, or higher KBA where required |
Use a platform that supports secure eSigning, conditional fields, and integration with accounting and CRM systems.
Deployment typically 7–30 days depending on hardware and integration complexity.
Monthly billing with net-30 settlement; processor timelines vary.
Termination for convenience often 30–90 days; cause terminations may be immediate.
Provide documentation within 7–15 days to dispute chargebacks.
Export obligations fulfilled within 10–30 days after termination.
| Document Type and Primary Comparison | Points of Sale | Merchant Services | Equipment Lease | Payment Gateway |
|---|---|---|---|---|
| Primary focus | pos terms | payment processing | equipment ownership | gateway services |
| Typical parties | merchant | acquirer/processor | lessor/merchant | gateway/merchant |
| Signing complexity | moderate | high | moderate | low |
| Common addenda | pci addendum | settlement schedule | maintenance sla | api integration terms |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |