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Professional Merchant Services Agreement

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PROFESSIONAL MERCHANT SERVICES AGREEMENT

This Professional Merchant Services Agreement ("Agreement") is entered into as of by and between Merchant Name: with principal place of business at (the "Merchant"), and Provider Name: with principal place of business at (the "Provider").

RECITALS

WHEREAS, Provider is engaged in the business of providing payment processing, settlement, acquiring and related merchant services, including point-of-sale, card-not-present and electronic payment processing (collectively, the "Services"); and

WHEREAS, Merchant operates one or more retail or online sales locations and desires to engage Provider to process payment transactions on Merchant's behalf pursuant to the terms set forth in this Agreement; and

WHEREAS, the parties desire to set forth their respective rights and obligations with respect to the provision, operation and use of the Services.

NOW, THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the parties agree as follows:

1. DEFINITIONS

For purposes of this Agreement, the following terms have the meanings set forth below: "Acquirer" means the financial institution or processor that sponsors Merchant on card networks; "Chargeback" means a retroactive reversal of a transaction; "Cardholder Data" means cardholder name, primary account number, expiration date, service code, magnetic stripe data and other information as defined by card brand rules and applicable law; and "Processing Location(s)" means the address(es) at which Merchant accepts payments, as specified in Merchant's onboarding materials or updated pursuant to Section 12.

2. SERVICES

Provider shall provide the Services described in this Agreement and any Statement of Work attached hereto or otherwise agreed in writing, including transaction authorization, settlement, reporting and any applicable terminals, point-of-sale software, gateway connectivity and technical support. Merchant authorizes Provider to submit Merchant's transactions to the card networks and to the Acquirer for settlement. Merchant's assigned Merchant ID is and Processing Location(s): .

3. MERCHANT OBLIGATIONS

Merchant shall: (a) provide accurate business and banking information; (b) maintain compliance with card brand rules, applicable law and Provider's policies; (c) ensure that transactions submitted are bona fide, properly authorized and supported by required documentation; and (d) cooperate with Provider in the investigation of fraud, Chargebacks or network disputes. Merchant's deposit account for settlements is:

4. FEES, PRICING AND SETTLEMENT

Merchant shall pay Provider the fees and charges set forth in the Fee Schedule. Fees may include interchange, assessment, processing fees, authorization fees, monthly minimums, statement fees and equipment rental. Merchant's initial processing rate and fees are: and monthly fee .

Provider will deposit net settlement funds to Merchant's deposit account after deduction of applicable fees, reserves and Chargebacks, subject to customary settlement timing. Provider may withhold funds, establish reserves or setoff amounts where reasonably necessary to cover potential Chargebacks, fines, penalties or losses relating to Merchant's activity.

5. CHARGEBACKS, RETURNS AND DISPUTES

Merchant is responsible for all Chargebacks and disputes arising from Merchant's transactions. Merchant shall respond to Chargebacks within the timeframes required by card brand and Acquirer rules and supply documentation requested by Provider. Provider may charge Merchant for Chargeback handling and recovery costs. Merchant acknowledges that failure to timely respond may result in liability, fines or termination.

6. DATA SECURITY AND PCI COMPLIANCE

Merchant shall implement and maintain security measures to protect Cardholder Data and comply with the Payment Card Industry Data Security Standard (PCI DSS) and applicable card brand rules. Merchant shall not store sensitive authentication data after authorization. Provider shall implement commercially reasonable security measures for systems it controls, and Merchant shall promptly notify Provider of any security incidents. Merchant attests to current PCI compliance status: Merchant attests compliance

7. REPRESENTATIONS AND WARRANTIES

Each party represents and warrants that it has full corporate power to enter into this Agreement, that execution and performance will not violate any law or agreement, and that it will perform its obligations in good faith and in accordance with industry standards. Merchant further represents that transactions submitted will not involve prohibited businesses or activities as defined by Provider.

8. INDEMNIFICATION

Merchant shall indemnify, defend and hold harmless Provider and its affiliates, officers, directors and agents from and against any and all claims, liabilities, losses, damages, costs and expenses (including reasonable attorneys' fees) arising from Merchant's breach of this Agreement, Merchant's business activities, fraudulent or negligent acts, or Merchant's failure to comply with card brand rules or applicable law. Provider shall indemnify Merchant to the extent directly caused by Provider's gross negligence or willful misconduct.

9. LIMITATION OF LIABILITY

EXCEPT FOR LIABILITY ARISING FROM WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS. EXCEPT AS OTHERWISE REQUIRED BY LAW, THE AGGREGATE LIABILITY OF EITHER PARTY FOR DIRECT DAMAGES SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY MERCHANT TO PROVIDER UNDER THIS AGREEMENT IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10. CONFIDENTIALITY

Each party shall keep confidential and shall not disclose the other party's Confidential Information except as necessary to perform this Agreement or as required by law. "Confidential Information" includes pricing, fees, business terms, Cardholder Data and non-public business information. Confidentiality obligations survive termination for a period of three (3) years, except for Cardholder Data and other information subject to longer legal retention.

11. COMPLIANCE WITH LAWS AND CARD BRANDS

Merchant shall comply with all applicable federal, state and local laws, rules and regulations and all card brand and Acquirer rules governing payment processing. Provider may take reasonable actions, including suspension of Services, to ensure compliance or to protect Provider or the card networks from risk.

12. AUDIT, RECORDS AND REPORTING

Provider shall furnish Merchant with periodic reports of transactions and settlements. Upon reasonable notice, Merchant shall permit Provider and its auditors to inspect records reasonably related to the Services and Merchant's compliance. Merchant shall maintain transaction records and supporting documentation for a minimum of two (2) years or longer if required by law or card brand rules.

13. TERM AND TERMINATION

This Agreement shall commence on the Effective Date and shall continue for an initial term of months and shall automatically renew for successive one (1) year terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Either party may terminate for material breach upon thirty (30) days' written notice if the breach remains uncured. Provider may terminate immediately for cause, including excessive Chargebacks, fraud, or violation of card brand rules.

14. NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses below by certified mail, overnight courier, or email with confirmation (as permitted by Provider's internal policies).

15. AMENDMENTS, WAIVER, COUNTERPARTS

No amendment, modification or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties. Failure by either party to enforce any right shall not constitute a waiver of that right. This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

16. SEVERABILITY

If any provision of this Agreement is held to be invalid, illegal or unenforceable in any jurisdiction, the remaining provisions shall remain in full force and effect and the invalid provision shall be reformed to the minimum extent necessary to make it valid and enforceable.

17. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to its conflict of law principles.

18. ENTIRE AGREEMENT

This Agreement, including any attachments or Statements of Work expressly incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral, relating thereto.

19. MISCELLANEOUS PROVISIONS

Any sums due under this Agreement that are not timely paid shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. If either party incurs costs in enforcing this Agreement, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs. The parties are independent contractors and nothing herein creates a partnership, joint venture or agency relationship.

SIGNATURES

The parties, through their authorized representatives, have executed this Agreement as of the Effective Date set forth above.

Merchant

Printed Name:

By:

Date:

Title:

Provider

Printed Name:

By:

Date:

Title:

Enter text✕

What a Professional Merchant Services Agreement Is

A Professional Merchant Services Agreement is a contract between a merchant and a payment processor, acquirer, or service provider that governs acceptance of card, ACH, and other electronic payments. It defines account setup, transaction routing, settlement timing, fee schedules (interchange, processor, and assessments), chargeback and dispute procedures, reserve or hold policies, security and PCI obligations, data handling, reporting requirements, and termination rights. The agreement allocates operational responsibilities, sets service levels for authorization and settlement, and establishes indemnities, limits of liability, and audit rights that affect cash flow and regulatory compliance.

Why a Clear Agreement Matters for Payments

A clear Professional Merchant Services Agreement reduces payment disputes, clarifies fee allocation, and assigns liability for chargebacks and fraud. It documents compliance expectations (PCI scope, data handling), protects settlement flows, and creates contractual remedies for service interruptions or improper processing.

Why a Clear Agreement Matters for Payments

Who Typically Uses This Agreement

Businesses and payment providers use the agreement to document processing rules and obligations before live transactions begin.

  • Small and medium retail merchants accepting cards and ACH in-store, online, and via mobile devices.
  • Payment service providers, ISOs, acquirers, and gateway partners offering merchant accounts or payment facilitation.
  • Accounting, treasury, and compliance teams handling settlement, reporting, and audit responses.

Legal, finance, and operations teams rely on the contract for reconciliation, audits, and regulatory reviews.

Primary Signer Roles and Responsibilities

Merchant Owner

The owner or authorized officer signs to accept fees, reserves, and indemnities. They must provide accurate legal entity name, EIN or SSN, and bank routing details to avoid funding delays and potential backup withholding.

Operations Manager

An operations or payments manager implements technical integrations, verifies settlement reporting, manages chargebacks, and coordinates PCI validation. Their input ensures correct transaction routing and minimizes reconciliation exceptions.

Key Information You Must Provide

Business Legal Name: Enter the registered legal entity name.
Tax ID (EIN/SSN): Provide EIN or SSN for IRS reporting.
Bank Account: Include routing and account numbers for ACH settlement.
Merchant Category Code: State the MCC used for interchange pricing.
Processing Rates: List agreed interchange plus fees and any tiering.
Authorized Signers: Name individuals permitted to bind the merchant.

Primary Risks and Potential Consequences

Chargeback Liability: Merchant pays disputed amounts and fees.
PCI Non‑Compliance: Fines, fines escalation, or account suspension.
Funding Holds: Processor reserve reduces immediate cash flow.
Regulatory Fines: Fines for privacy or money‑transmission violations.
Contract Termination: Early termination fees or accelerated balances.
Reputational Harm: Customer trust loss after data incidents.

Common Preparation Mistakes to Avoid

  • Entering an incorrect legal entity or DBA name that does not match bank records or tax filings, leading to delayed funding and identity verification failures.
  • Providing an incomplete or mistyped routing/account number for ACH, which can result in returned deposits and invoicing errors.
  • Failing to document interchange‑eligible transaction types or MCC, causing incorrect fee assessment and monthly reconciliations.
  • Not listing all authorized signers or failing to attach required KYC documents, which can delay account approval and increase underwriting risk.

Example Scenarios Where This Agreement Helps

Real organizations use standardized merchant service agreements to speed onboarding, reduce disputes, and make responsibilities explicit across departments.

Optica Ventures LLC

Optica Ventures standardized merchant terms across all locations to avoid inconsistent fee schedules and reconciliation errors.

  • They reduced onboarding exceptions with a single agreement and verified fields.
  • The outcome was fewer funding delays and clearer chargeback ownership, so treasury and operations could resolve disputes faster and reduce manual follow‑up.

Martin Properties

A property management firm adopted a professional agreement to accept card and ACH rent payments across properties.

  • They required bank verification and signed settlement terms.
  • By documenting settlement timing and late fee handling, the firm reduced tenant disputes, improved monthly cash forecasting, and simplified accounting reconciliation.

Step-by-Step: Completing the Agreement

Follow these steps to complete a Professional Merchant Services Agreement accurately and reduce onboarding friction.

  • 01
    Gather Documents: Collect legal name, EIN, bank account, and KYC documents.
  • 02
    Confirm Pricing: Verify interchange, processor fees, and any tiering details.
  • 03
    Insert Fields: Place signature, date, and bank detail fields for each party.
  • 04
    Sign and Store: Execute signatures, retain audit trail, and store copies securely.

How Execution and Processing Typically Flow

This is the typical sequence from agreement setup to live processing and ongoing reconciliation.

  • Account Setup: Underwriting reviews risk and approves merchant account.
  • Integration: Technical integration with gateway or POS is completed.
  • Test Transactions: Sandbox or pilot transactions verify routing and reporting.
  • Go Live: Live transactions flow and settlement cycles begin.

Core Sections to Include in the Agreement

A Professional Merchant Services Agreement typically contains operational, financial, and compliance provisions; ensure each of the following areas is explicit and measurable.

Account and Underwriting

Defines merchant eligibility, required documentation, underwriting conditions, and whether rolling reserves or holdback applies for higher‑risk verticals or chargeback exposure.

Fees and Pricing

Specifies interchange pass‑through or blended rates, processor markups, assessment pass‑throughs, chargeback fees, and any minimum monthly fees or processing thresholds.

Settlement Terms

Describes settlement frequency, funding timing, payout methods (ACH or check), cutoff times, and remedies for failed or returned settlements.

Chargebacks and Disputes

Allocates responsibility for chargeback handling, timelines for dispute evidence, merchant obligations for representment, and reversal procedures for fraudulent claims.

Security and Compliance

Covers PCI‑DSS scope, required scanning, encryption, data retention limits, incident notification timelines, and obligations to cooperate with audits.

Termination and Indemnity

Lists termination triggers, notice periods, early termination fees, indemnities for cardholder claims or network rule violations, and post‑termination reporting obligations.

Practical Tips for Drafting and Reviewing

Use clear, measurable language and confirm technical details with operations to avoid later disputes.

Verify legal entity and tax details
Cross‑check the legal name and EIN with bank records and IRS filings to prevent funding delays and backup withholding triggers.
Spell out fee components
Break fees into interchange, assessments, and processor markup so monthly statements are transparent and disputes about pricing are minimized.
Define SLA and settlement timing
Specify cutoff times, expected funding windows, and remedies for late or missing settlements to set clear cash‑flow expectations.
Attach technical requirements
Include integration, tokenization, and logging requirements; require PCI validation and specify who bears the cost of remediation.

Key Timing and Reporting Deadlines to Track

Several deadlines are important for reporting, tax forms, and notifications when operating merchant services.

W-9 Provisioning:

Provide upon payer request to prevent backup withholding and ensure correct TIN reporting.

1099-NEC Deadline:

Issue recipient and file with IRS by January 31 for nonemployee compensation.

1099-MISC Deadlines:

Recipient due by January 31; IRS paper filing by Feb 28, electronic filing by Mar 31.

Tax Return Deadline:

Corporate and individual return filing follows standard IRS deadlines (e.g., April 15 for Form 1040).

Rate Change Notice:

Review contract for notice periods; many providers require 30 days advance notice.

How This Agreement Differs from Related Documents

Compare the Professional Merchant Services Agreement with a merchant application and a reseller/ISO agreement to understand scope and enforceability.

Criteria Professional Merchant Services Agreement Merchant Account Application
Purpose detailed contractual terms underwriting and data collection
Binding Terms often conditional until approval
Signature Required sometimes electronic consent only
Operational Details fees, settlement, chargebacks basic processing preferences

eSignature Vendor Pricing and Feature Snapshot

Common eSignature providers and a few feature comparisons. signNow is listed first per the vendor ordering requirement; pricing shown is vendor public list pricing for annual billing where available.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Typical Digital Workflow Settings for Online Completion

Configure the eSignature workflow to match the agreement's signing order, authentication level, and post‑execution storage needs.

Field Configuration
Signature Order Sequential or parallel signing based on party roles
Authentication Email, SMS OTP, or KBA depending on risk
Conditional Fields Show or hide fields based on selected options
Retention Automatic archival and export to document store

Distribution, Formats, and Integrations to Consider

Choose platforms and file formats that meet operational and compliance needs when sharing or storing executed agreements.

  • Supported Formats: PDF, DOCX, and printable audit reports
  • Integrations: Salesforce, NetSuite, Google Workspace
  • Authentication: Email, SMS, SSO, and advanced options

Common Questions and Practical Answers

Answers to frequent questions about execution, enforceability, and common operational issues for merchant services agreements.


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