Establishing secure connection…Loading editor…Preparing document…

Professional Services Outsourcing Contract

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

PROFESSIONAL SERVICES OUTSOURCING CONTRACT

This Professional Services Outsourcing Contract (the "Agreement") is made and entered into as of by and between Client Name: , a business organized as Corporation LLC Other, with principal place of business at (hereinafter "Client"), and Service Provider Name: , a business organized as Corporation LLC Other, with principal place of business at (hereinafter "Provider"). Client and Provider may be referred to individually as a "Party" and collectively as the "Parties."

RECITALS

WHEREAS, Client desires to engage Provider to perform certain professional services described herein and Provider has represented that it has the expertise, personnel and resources to provide such services under the terms and conditions set forth in this Agreement; and

WHEREAS, the Parties desire to define their respective rights and obligations with respect to the performance, delivery, acceptance, payment and ownership of work product arising from the services to be performed by Provider; and

WHEREAS, the Parties intend that this Agreement allocate risk, set performance standards, and provide mechanisms for management and resolution of disputes;

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

1. DEFINITIONS

1.1 "Services" means the professional services to be provided by Provider as set forth in the Statement of Work attached hereto or described in Section 2. "Deliverables" means the tangible and intangible results delivered to Client in connection with the Services. "Confidential Information" has the meaning set forth in Section 6. Terms defined in this Agreement shall have the meanings assigned to them herein.

2. SCOPE OF SERVICES

2.1 Services. Provider shall perform the Services described as follows:

2.2 Changes. Any change to the Services that materially affects the schedule, scope, fees or deliverables shall be documented in a written change order signed by authorized representatives of both Parties. Provider shall not be required to perform changed services without a fully executed change order.

3. TERM; TERMINATION

3.1 Term. The term of this Agreement shall commence on the Effective Date specified above and continue until , unless earlier terminated in accordance with this Section.

3.2 Termination for Convenience. Either Party may terminate this Agreement for convenience upon days' prior written notice to the other Party. Upon termination for convenience, Client shall pay Provider for Services performed and reasonable non-cancellable obligations incurred through the effective date of termination.

3.3 Termination for Cause. Either Party may terminate this Agreement immediately upon written notice if the other Party materially breaches any provision of this Agreement and fails to cure such breach within days after receipt of written notice specifying the breach.

4. FEES AND PAYMENT

4.1 Fees. Client shall pay Provider the fees as set forth below and in any applicable Statement of Work. Base fee or hourly rates:

4.2 Expenses. Client will reimburse Provider for pre-approved, reasonable out-of-pocket expenses directly related to the performance of Services, subject to Provider's submission of supporting documentation.

4.3 Invoicing and Payment Terms. Provider will submit invoices monthly (or at the completion of milestones as specified). Unless otherwise agreed, Client shall pay undisputed amounts within days of receipt of invoice. Late payments shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

5. CONFIDENTIALITY

5.1 Definition. "Confidential Information" means non-public information disclosed by one Party to the other that is designated as confidential or that reasonably should be understood to be confidential under the circumstances, including business plans, technical and product information, customer data, pricing, and trade secrets.

5.2 Obligations. The receiving Party shall (a) use Confidential Information solely for the purposes of performing its obligations under this Agreement; (b) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, but not less than reasonable care; and (c) not disclose Confidential Information to any third party except to its employees, contractors or advisors with a need to know and who are bound by confidentiality obligations at least as protective as those contained herein.

5.3 Exceptions. Confidential Information does not include information that (a) is or becomes generally available to the public other than as a result of a breach of this Agreement; (b) was known by the receiving Party prior to disclosure as shown by written records; (c) is received from a third party without breach of any obligation of confidentiality; or (d) is independently developed by the receiving Party without use of the disclosing Party's Confidential Information.

6. DATA PROTECTION; SECURITY

6.1 Compliance. Each Party shall comply with applicable data protection and privacy laws in connection with the processing of personal data. Provider shall implement and maintain appropriate technical and organizational measures to protect Client data against unauthorized or unlawful processing and accidental loss, destruction or damage.

7. INTELLECTUAL PROPERTY

7.1 Pre-Existing Materials. Each Party retains all right, title and interest in its pre-existing intellectual property. To the extent Provider incorporates pre-existing Provider materials into Deliverables, Provider hereby grants Client a non-exclusive, worldwide, royalty-free license to use such pre-existing materials solely as embedded in the Deliverables for Client's internal business purposes.

7.2 Assignment of Deliverables. Except for Provider's pre-existing materials and third party materials, Provider assigns to Client all right, title and interest in and to the Deliverables created specifically for Client under this Agreement, subject to Client's payment of all amounts then due.

8. WARRANTIES

8.1 Provider Warranties. Provider represents and warrants that (a) it will perform the Services in a professional and workmanlike manner in accordance with generally accepted industry standards; (b) it has the full right and authority to enter into this Agreement and to grant the rights granted herein; and (c) the Deliverables shall not infringe or misappropriate any third party intellectual property rights.

8.2 Exclusive Remedies. Client's exclusive remedies for breach of the warranties in this Section shall be, at Provider's option, correction of defective Services at no additional charge or refund of fees paid for the defective Services, provided Client notifies Provider of the defect within thirty (30) days of delivery.

9. LIMITATION OF LIABILITY

9.1 Exclusion of Consequential Damages. Neither Party shall be liable to the other for special, incidental, consequential or punitive damages, including lost profits, loss of business or interruption of business, even if advised of the possibility of such damages.

9.2 Liability Cap. Except for liability arising from willful misconduct, breach of confidentiality, indemnification obligations or infringement of third party intellectual property rights, each Party's aggregate liability under this Agreement shall not exceed the total fees paid or payable by Client to Provider under this Agreement during the twelve (12) month period preceding the event giving rise to the claim. Cap amount (if different):

10. INDEMNIFICATION

10.1 Provider Indemnity. Provider shall defend, indemnify and hold harmless Client and its officers, directors and employees from and against any third party claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or resulting from (a) Provider's breach of its representations, warranties or covenants under this Agreement; or (b) Provider's negligence, willful misconduct or infringement of a third party's intellectual property rights.

10.2 Indemnification Procedures. The indemnified Party shall promptly notify the indemnifying Party in writing of any claim and permit the indemnifying Party to control the defense and settlement of such claim, provided that the indemnified Party may participate in such defense with counsel at its own expense.

11. SUBCONTRACTING; ASSIGNMENT

11.1 Subcontracting. Provider may engage subcontractors to perform portions of the Services provided that Provider remains fully responsible for the performance of its subcontractors and ensures that subcontractors are bound by confidentiality and IP obligations consistent with this Agreement.

11.2 Assignment. Neither Party may assign this Agreement or any rights or obligations hereunder without the prior written consent of the other Party, except that either Party may assign this Agreement to an affiliate or in connection with a merger, acquisition or sale of substantially all of its assets provided the assignee assumes the assigning Party's obligations hereunder.

12. INSURANCE

Provider shall maintain at its own expense commercial general liability insurance, professional liability/errors and omissions insurance, and employer's liability/worker's compensation insurance in amounts sufficient to cover Provider's obligations under this Agreement. Typical minimums: Commercial General Liability: ; Professional Liability:

13. NOTICES

All notices under this Agreement shall be in writing and delivered to the Parties at the addresses set forth below (or to such other address as either Party may designate by written notice). Notices shall be deemed given when delivered personally, sent by certified mail (return receipt requested), or sent by nationally recognized overnight courier.

14. AMENDMENT; WAIVER

No amendment to this Agreement shall be effective unless in writing and signed by authorized representatives of both Parties. No failure or delay by either Party in exercising any right under this Agreement shall operate as a waiver of that right.

15. COUNTERPARTS

This Agreement may be executed in counterparts, each of which when executed shall be deemed an original, but all of which together shall constitute one and the same instrument. Signatures delivered by electronic means shall be deemed original signatures.

16. GOVERNING LAW; VENUE

This Agreement shall be governed by and construed in accordance with the laws of the state of , without regard to its conflicts of law rules. The Parties submit to the exclusive jurisdiction of the state and federal courts located in that state for the resolution of disputes arising under this Agreement.

17. ENTIRE AGREEMENT; SEVERABILITY

17.1 Entire Agreement. This Agreement, including any Statement(s) of Work, exhibits or schedules hereto, constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, proposals and communications, whether oral or written.

17.2 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect and shall be construed so as to effectuate the Parties' intent to the greatest extent possible.

18. MISCELLANEOUS

18.1 Relationship of the Parties. Provider is an independent contractor and nothing in this Agreement shall be construed to create a partnership, joint venture, agency or employment relationship between the Parties. Provider shall be solely responsible for payment of all taxes and benefits with respect to its personnel.

18.2 Publicity. Neither Party shall issue any public announcement concerning the terms of this Agreement without the prior written consent of the other Party, except as required by law.

Client

Printed Name:

By:

Date:

Title:

Service Provider

Printed Name:

By:

Date:

Title:

Enter text✕

What a Professional Services Outsourcing Contract Is

Professional Services Outsourcing Contract is a formal written agreement used when a company delegates delivery of professional services—such as consulting, software development, accounting, or managed IT—to an external vendor. It sets scope of work, deliverables, service levels, payment terms, intellectual property assignment, confidentiality, termination rights, and dispute resolution. The contract clarifies responsibilities, timelines, acceptance criteria, and change-order procedures to reduce ambiguity. It can include confidentiality and data-protection clauses tailored for regulated sectors and specify governing law and remedies for breach.

Why the Professional Services Outsourcing Contract Matters

A Professional Services Outsourcing Contract protects both client and vendor by defining service scope, delivery expectations, payment terms, intellectual property rights, and remedies for noncompliance. Clear allocation of responsibilities reduces disputes, supports compliance, and creates measurable performance standards.

Why the Professional Services Outsourcing Contract Matters

Who Commonly Uses This Contract

Clients and vendors use this agreement to document outsourced professional work, responsibilities, and contractual protections before beginning projects.

  • Enterprise procurement teams managing vendor relationships and service-level expectations across programs
  • SMBs outsourcing specialty work to consultants, developers, or managed-service providers
  • Legal and compliance teams reviewing IP, data protection, and liability allocation clauses

The agreement is useful for one-off projects, retainer arrangements, or long-term managed services where measurable deliverables are essential.

Typical Signatories and Roles

Procurement Director

A Procurement Director typically negotiates scope, SLAs, pricing, and change-order procedures. They ensure the Professional Services Outsourcing Contract aligns with corporate procurement policies, vendor performance metrics, and compliance requirements, coordinating legal review and stakeholder sign-off before execution.

Vendor Principal

A Vendor Principal or account manager confirms deliverable schedules, staffing, and resource commitments. They accept contractual obligations, provide necessary certificates (insurance, IP warranties), and coordinate escalation procedures and invoicing expectations to align operational delivery with the contract terms.

Core Clauses to Include in the Contract

Major clauses in a Professional Services Outsourcing Contract establish obligations, risk allocation, performance metrics, payment, IP rights, and dispute resolution to govern the client–vendor relationship.

Scope

Define specific services, detailed deliverables, acceptance criteria, milestones, and any excluded work. Accurate scoping limits disputes and provides objective measures for testing and acceptance by the client.

Service Levels

Specify performance metrics, uptime, response and remediation times, reporting cadence, and credits or remedies for missed targets, and dispute resolution to make obligations enforceable and measurable.

Fees

Detail pricing model, billable rates, fixed fees, expense reimbursement, invoicing schedule, payment terms, late-payment consequences, and audit rights to prevent ambiguity and support cashflow planning.

IP & Licenses

Specify assignment or license of intellectual property, usage rights, preexisting materials carve-outs, responsibilities for open-source components, and post-termination transition rights including deliverable formats.

Confidentiality

Define confidential information, permitted disclosures, handling procedures, breach notification timelines, and data-protection obligations including HIPAA or other regulatory safeguards and audit rights where applicable.

Termination & Remedies

Set notice periods, cure windows, termination for convenience or cause, transition assistance, limitation of liability caps, and specific remedies for material breach including injunctive relief where appropriate.

Step-by-step: Preparing and Executing the Contract

Follow these steps to prepare, review, and execute the contract with clear roles, timelines, and approvals.

  • 01
    Assemble Details: Gather scope, timelines, personnel, and pricing.
  • 02
    Draft Clauses: Include SLAs, IP, confidentiality, and termination language.
  • 03
    Review & Approve: Legal and procurement sign-off; confirm insurance certificates.
  • 04
    Execute: Obtain signatures, date, and distribute final executed copy.

Customizing the Online Signing Workflow

Configure online workflow settings to match contract execution requirements, authentication strength, and required fields before sending for signature.

Field Configuration
Authentication Method Email link, SMS code, or knowledge-based authentication
Signature Type Click-to-sign, drawn signature, or digital certificate
Conditional Fields Show fields only when relevant to scope or option selection
Bulk Send Enable for identical contracts to multiple recipients

Where to File, Send, and Store Executed Copies

Choose delivery and filing destinations according to contract governance, internal routing, and any regulatory filing requirements.

  • Client Records: Store executed copy in client's contract repository.
  • Vendor Records: Vendor retains executed copy per contract retention policy.
  • Legal/Compliance: Provide copy to legal for regulatory review and retention.
  • Accounting: Send final invoice and signed contract to accounts payable.

Technical Requirements for Digital Execution

The platform should support secure eSigning, audit trails, multiple authentication options, and integrate with enterprise systems for storage and workflow continuity.

  • Integrations: Salesforce, NetSuite, Microsoft 365, Google Workspace
  • Formats: PDF, DOCX, HTML, Excel
  • Security: AES-256 at rest; TLS 1.2/1.3 in transit

Key Dates and Deadline Types to Track

Key deadlines govern effective date, milestone deliveries, invoicing, renewal notice, and termination notice periods and acceptance testing windows.

Effective Date:

Date contract starts; use MM/DD/YYYY.

Milestone Deadlines:

Specific delivery dates tied to payments.

Invoicing Cutoff:

Invoice submission within agreed days after milestone.

Renewal Notice:

Provide written notice within contract-defined lead time.

Termination Notice:

Observe cure periods and notice timelines before termination.

Milestone Timeline from Negotiation to Transition

Typical milestone sequence from negotiation to post-termination transition helps teams track approvals and deliverable acceptance.

01

Negotiation & Drafting

Finalize scope, fees, SLAs, and IP terms.

02

Internal Approval

Obtain procurement, legal, and budget sign-offs.

03

Execution

Obtain signatures and record effective date.

04

Post-Execution Transition

Begin knowledge transfer and project onboarding.

Common Preparation Errors to Avoid

  • Vague scope language that omits acceptance criteria, causing scope creep, disputed deliverables, and invoicing disagreements between parties.
  • Missing or incorrect legal names and tax IDs that delay invoicing and can trigger backup withholding or tax reporting problems.
  • Failing to include SLA measurement and remedy procedures, which makes enforcement and credit calculation subjective and contentious.
  • Overlooking data protection and regulatory clauses (for example HIPAA) when outsourcing services that handle protected or sensitive information.

Potential Penalties and Contract Risks

Breach Liability: Exposure to damages and indemnities
Service Delays: Loss of revenue and delay damages
IP Disputes: Claims over ownership or license
Regulatory Noncompliance: HIPAA or industry fines possible
Tax Withholding: Backup withholding triggered by incorrect W-9
Termination Costs: Transition and wind-down expenses

Real-world Examples of Contract Execution

The following examples show how organizations use electronic workflows to accelerate outsourcing agreements and reduce execution friction.

Optica Ventures LLC

Optica Ventures used an electronic signature workflow to streamline signature collection and accelerate vendor onboarding for outsourced professional services agreements.

  • Faster onboarding and fewer manual follow-ups during execution.
  • "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers." — Brian Fitzgibbons, COO, Optica Ventures LLC

Xerox (NetSuite)

Xerox integrated eSignature into NetSuite to standardize document formats and routing across operations for outsourcing agreements.

  • Integration ensured consistent document formats and routing.
  • "airSlate SignNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats, based on our integration with NetSuite." — Kodi-Marie Evans, Director of NetSuite Operations, Xerox

How This Contract Differs from a Master Services Agreement

Compare the Professional Services Outsourcing Contract with a Master Services Agreement (MSA) to choose the right structure for ongoing vendor relationships.

Criterion Professional Services Outsourcing Contract Master Services Agreement
Primary Purpose specific outsourcing framework agreement
Scope Granularity detailed deliverables broad terms and sows
Term Structure fixed or renewable master term with sows
Payment Approach project-based billing variable per sow

Essential Contract Information Checklist

Parties' Legal Names: Full legal names of client and vendor
Scope of Work: Detailed deliverables, milestones, and exclusions
Payment Terms: Fees, schedule, expenses, and invoicing rules
Term and Termination: Effective date, duration, and termination rights
IP Ownership: Who owns deliverables and licensing terms
Confidentiality: NDA terms, data protection, and breach notice

eSignature Vendor Pricing and Capability Snapshot

High-level vendor pricing and capability comparison for eSignature services commonly used to execute Professional Services Outsourcing Contracts.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No envelope cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently Asked Questions

Answers to common legal, execution, and retention questions for Professional Services Outsourcing Contracts.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users