Scope of Work
Describe services, deliverables, milestones, and acceptance testing clearly so both parties know what constitutes completion and how variances are handled through change orders.
Clear PSA terms reduce dispute risk, align expectations on deliverables and timelines, define payment and acceptance criteria, and allocate responsibility for intellectual property and confidentiality. Well‑drafted terms also simplify change management and provide predictable remedies and limits of liability.
The document is used by organizations that procure or deliver professional services and by individuals tasked with contract administration.
Use the terms to create consistent expectations across engagements and to support auditability and recordkeeping for compliance and financial controls.
A contract manager or procurement lead typically has authority to negotiate and approve PSA terms on behalf of an organization within delegated limits. They coordinate legal review, procurement policy checks, and signatory delegation during execution.
An authorized corporate officer or designated vendor representative signs to bind the party. Confirm corporate approval thresholds and any required board or executive sign-off before execution to ensure enforceability.
Describe services, deliverables, milestones, and acceptance testing clearly so both parties know what constitutes completion and how variances are handled through change orders.
Specify fees, billing schedule, invoicing requirements, late payment interest, and expense reimbursement to avoid disputes over timing and amounts.
Allocate ownership or license rights for work product, preexisting materials, and third‑party components; include any background IP reservations and assignment language.
Define confidential information, permitted disclosures, duration of confidentiality obligations, and remedies for unauthorized disclosure to protect business data.
Set limits on direct damages, exclusions for consequential damages, and mutual indemnification obligations for third‑party claims and breaches.
Identify termination for convenience and for cause procedures, notice periods, transition obligations, and payment for work performed through termination date.
| Field | Configuration |
|---|---|
| Signing Order | Sequential or parallel, set so internal approvals occur before external signature. |
| Authentication | Use email plus SMS code or advanced authentication for high‑risk agreements. |
| Required Attachments | Attach SOW, pricing exhibits, and insurance certificates as mandatory fields. |
| Retention Settings | Enable audit trail and long‑term storage with exportable PDF/A for records retention. |
Ensure the chosen eSignature platform supports required authentication, audit trails, and file formats before sending for signature.
Verify platform compliance for sensitive workflows (HIPAA, 21 CFR Part 11) and enable long‑term archival exports and audit logs.
Defines when obligations begin and contract duration.
Set deliverable due dates and acceptance windows.
Net terms (e.g., Net 30) and late payment interest.
Response window for proposed change orders, commonly 10–15 business days.
Required notice period for convenience or for cause termination.
A small investment firm needed a repeatable engagement template for portfolio services
A regional property manager standardized vendor service terms to reduce negotiation time
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Trial available | Trial available | Trial available | Trial available |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | No cap | No cap | No cap |