Scope of Services
Describe specific tasks, deliverables, service levels, and exclusions in detail so each party understands operational responsibilities and performance expectations.
A well-drafted Professional Servicing Agreement clarifies responsibilities, reduces disputes, and documents compliance controls. It protects both parties by allocating liabilities, defining performance metrics, and establishing procedures for audits, amendment, and termination.
Common signers and users include the contracting organization’s legal, operations, and compliance teams who manage ongoing service delivery.
The agreement is also used by counterparties who must approve terms, provide evidence of insurance, or perform regulatory reporting tied to servicing activities.
Describe specific tasks, deliverables, service levels, and exclusions in detail so each party understands operational responsibilities and performance expectations.
State fees, invoicing frequency, allowable expenses, late-payment interest, and any performance-based adjustments or holdbacks tied to KPIs.
Define service-level metrics, reporting cadence, remedies for missed targets, cure periods, and measurement methodology for performance audits.
Specify regulatory obligations, data protection measures, required certifications (e.g., HIPAA BAA for health data), and breach notification timelines.
Grant audit rights, specify advance notice for on-site reviews, define required reports, and outline data retention and format requirements.
List termination triggers, notice periods, transition assistance, post-termination obligations, and limitation-of-liability or indemnity provisions.
| Field | Configuration |
|---|---|
| Sending Method | Sequential or parallel signer routing based on role |
| Authentication | Email, SMS code, or advanced signer authentication |
| Template Fields | Preplace signature, initial, date, and conditional fields |
| Retention Setting | Automatic archival and access controls after execution |
Verify platform compatibility with file formats, authentication methods, and required integrations before e-signing.
Ensure the selected platform supports audit trails, retention controls, and any regulatory addenda required for your industry.
Net 30 unless parties specify otherwise
Often 10–30 days to remedy breaches
10 business days typical for remote audits
60 days' advance notice recommended
Allow 7–14 days for countersignature return
Commercial terms agreed; legal to finalize language.
All authorized signatories sign and date the agreement.
Operational handoff and system integration commence.
Post-termination assistance and data transfer tasks.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (premium) | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |