Establishing secure connection…Loading editor…Preparing document…

Professional Web Services Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

PROFESSIONAL WEB SERVICES AGREEMENT

This Professional Web Services Agreement (the "Agreement") is made and entered into as of by and between Client Name: , with Address: , and Service Provider Name: , with Address: .

Recitals

WHEREAS, Client desires to engage Provider to design, develop, and/or maintain certain website, web application, and related services as described in this Agreement; and

WHEREAS, Provider represents that it has the professional skill, technical expertise, and experience to perform the services set forth herein and agrees to provide such services under the terms and conditions of this Agreement; and

WHEREAS, the parties wish to set forth the terms governing provision of services, deliverables, compensation, intellectual property, confidentiality, and related obligations.

NOW, THEREFORE, in consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the parties agree as follows:

1. Definitions

1.1 "Services" means the design, development, hosting, maintenance, consulting, integrations, and other professional services to be performed by Provider as detailed in the applicable Statement of Work.

1.2 "Deliverables" means tangible work products delivered to Client under this Agreement, including source code, executables, graphics, content files, and documentation.

2. Scope of Services; Statement of Work

2.1 Provider shall perform the Services described in the Statement of Work attached as Exhibit A or otherwise agreed in writing. Provider will perform Services in a professional and workmanlike manner consistent with industry standards. Any materials, specifications, milestones, or schedules agreed in writing constitute part of the Statement of Work.

3. Deliverables and Acceptance

3.1 Provider shall deliver the Deliverables in accordance with agreed milestones. Client shall review each Deliverable within days of receipt and may reject non-conforming Deliverables only if they materially fail to conform to the requirements set forth in the Statement of Work.

3.2 If Client provides timely written notice identifying material non-conformities, Provider shall, at its cost, correct such non-conformities within a commercially reasonable period. If Provider fails to cure within days, Client may terminate this Agreement for breach and obtain a refund of amounts prepaid for such Deliverable.

4. Fees, Expenses, and Payment

4.1 Client shall pay Provider the fees set forth in the Statement of Work. Unless otherwise stated, all fees are due within days from the date of invoice. Amounts not paid when due shall accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

5. Change Orders

Any change to the scope, timeline, or fees shall be documented in a written change order signed by authorized representatives of both parties. Provider shall not be required to perform changed Services until the parties execute a change order specifying adjustments to fees and schedule.

6. Client Responsibilities

6.1 Client shall provide timely access to personnel, information, materials, and approvals necessary for Provider to perform the Services. Delays caused by Client may require adjustments to schedule and fees.

7. Intellectual Property

7.1 Subject to full payment of all fees, Provider grants to Client a non-exclusive, worldwide, perpetual license to use, reproduce, and display the Deliverables for Client’s internal business purposes. Provider retains ownership of Provider’s pre-existing tools, libraries, frameworks, and templates and grants Client a nonexclusive license to any such components embedded in Deliverables solely as necessary to use the Deliverables.

7.2 If the parties agree that ownership of specific Deliverables will transfer to Client upon payment, such transfer shall be documented in writing and shall exclude Provider’s general purpose code, third-party code, and open source components which remain subject to their respective licenses.

8. Confidentiality

8.1 "Confidential Information" means non-public information disclosed in connection with this Agreement. Each party shall (a) use Confidential Information only for performance under this Agreement; (b) restrict disclosure to employees, contractors, and advisors with a need to know; and (c) protect it with the same degree of care used to protect its own confidential information but not less than reasonable care.

8.2 Confidential Information does not include information that is (i) publicly known through no fault of the receiving party, (ii) rightfully received from a third party without restriction, or (iii) independently developed without use of the disclosing party’s Confidential Information.

9. Warranties and Disclaimers

9.1 Provider warrants that for a period of days after acceptance, Deliverables will materially conform to the specifications set forth in the Statement of Work. Provider's sole obligation under this warranty is to use commercially reasonable efforts to correct nonconforming Deliverables at Provider’s expense.

9.2 EXCEPT AS EXPRESSLY PROVIDED ABOVE, NEITHER PARTY MAKES ANY OTHER WARRANTIES, AND PROVIDER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Indemnification

10.1 Provider shall defend, indemnify and hold Client harmless from and against third-party claims alleging that the Deliverables, as delivered by Provider and used in accordance with this Agreement, infringe any U.S. patent, copyright, or trademark, provided Client notifies Provider promptly and cooperates in the defense. Provider’s obligations do not apply to infringement resulting from Client modifications, combination with third-party products, or use beyond the scope of this Agreement.

10.2 Client shall indemnify Provider from claims arising from Client-provided materials, data, or instructions, or Client’s breach of this Agreement.

11. Limitation of Liability

EXCEPT FOR WILLFUL MISCONDUCT, A PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CLIENT TO PROVIDER UNDER THE STATEMENT OF WORK GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES.

12. Term and Termination

12.1 This Agreement commences on the Effective Date and continues until completion of the Services unless earlier terminated in accordance with this Section. Either party may terminate for material breach if the breaching party fails to cure within days after written notice.

12.2 Upon termination, Client shall pay Provider for all Services performed and non-cancellable obligations incurred through the effective date of termination. Sections addressing confidentiality, indemnity, payment, limitation of liability, and intellectual property shall survive termination.

13. Notices

All notices required or permitted hereunder shall be in writing and delivered by hand, nationally recognized overnight courier, or certified mail to the addresses set forth below or to such other address as a party may specify in writing.

14. Assignment

Neither party may assign this Agreement without the prior written consent of the other, except that Provider may assign to an affiliate or in connection with a merger or sale of substantially all of its assets provided the assignee assumes Provider’s obligations hereunder.

15. Amendments; Waiver; Counterparts

This Agreement may be amended or modified only by a written instrument executed by both parties. No waiver shall be effective unless in writing. This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together constitute one instrument.

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state indicated below without regard to its conflicts of law principles.

17. Entire Agreement; Severability

This Agreement, including any attached Statements of Work and exhibits, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements and understandings. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Miscellaneous

The headings in this Agreement are for convenience only and shall not affect interpretation. The parties are independent contractors and nothing in this Agreement creates a partnership, joint venture, or agency relationship.

Client

Party Label:

By:

Date:

Service Provider

Party Label:

By:

Date:

Enter text✕

What a Professional Web Services Agreement Covers

A Professional Web Services Agreement is a written contract between a web services provider and a client that sets the scope, deliverables, timelines, payment terms, intellectual property rights, warranties, maintenance obligations, and termination procedures for website design, development, hosting, or related services. It allocates responsibilities for content, security, and data privacy, and typically includes service level expectations and change-order processes. When executed electronically it must meet U.S. legal standards for e-signatures (ESIGN and UETA) to be enforceable and should reference applicable confidentiality, warranty, and compliance obligations.

Why a Clear Agreement Matters

Using a Professional Web Services Agreement clarifies deliverables, reduces dispute risk, and defines payment and IP ownership. Proper execution, including explicit consent to electronic records, supports enforceability under the federal ESIGN Act and state UETA frameworks while aligning expectations between parties.

Why a Clear Agreement Matters

Typical Parties and Roles

Typical parties that prepare or sign a Professional Web Services Agreement include service providers, clients, and in-house procurement or legal teams.

  • Digital agencies and web studios managing multi-client projects and recurring maintenance.
  • Freelance developers contracting design, build, and hosting responsibilities for small businesses.
  • Corporate procurement, legal, or IT teams engaging external vendors for site builds or integrations.

Use the agreement to assign responsibilities clearly and to establish remedies, timelines, and acceptable performance metrics.

Step-by-Step: Complete and Execute the Agreement

Follow these steps to complete, execute, and store a Professional Web Services Agreement using an electronic workflow.

  • 01
    Prepare: Collect party details, scope, fees, and attachments.
  • 02
    Place Fields: Add signature, date, and initial fields where required.
  • 03
    Authorize: Obtain explicit signer consent to electronic records.
  • 04
    Archive: Save executed copies and audit trail for retention.

Configure the Online Workflow

Configure the online workflow to map fields, set signer order, and choose authentication methods for compliance and auditability.

Field Configuration and Usage Settings How to configure each workflow field and routing option
Signer Order and Routing Strategy Sequential or parallel routing; control signer order and approvals.
Authentication Methods and Strength Options Email link, SMS code, KBA, or stronger MFA per risk profile.
Conditional Field Logic and Rules Display or hide fields based on prior selections and roles.
Document Retention and Export Settings Set retention duration, export to PDF/A, and enable audit logs.

Distribution Channels and Technical Requirements

Supported delivery channels and integrations affect how you distribute and track signed agreements across teams.

  • Formats: PDF, DOCX, HTML support
  • Integrations: Salesforce, NetSuite, Google Workspace, Microsoft 365
  • Authentication: Email, SMS, SSO, KBA options

How the eSigning Process Moves the Agreement

Typical routing and submission paths show how documents move from draft to final signed record and storage.

  • Upload: Add final PDF or DOCX to the platform.
  • Place Fields: Drag signature, date, and text inputs.
  • Send: Email link or use bulk send for multiple signers.
  • Complete: Signer applies signature; system creates audit trail.

Essential Agreement Sections to Include

Core sections in a Professional Web Services Agreement define responsibilities, timelines, payment, intellectual property, liability limits, termination, and ongoing maintenance obligations.

Scope

Precisely list services delivered, acceptance criteria, deliverable formats, milestones, and any excluded activities. Attach detailed project schedules and technical specifications as exhibits to prevent scope disputes.

Deliverables

Define tangible outputs, source files, documentation, and delivery method. State acceptance testing procedures, revision rounds, and the conditions that constitute final acceptance by the client.

Payment

State fees, payment schedule, invoicing terms, late payment penalties, and any retainers or milestone-based releases. Specify currency and methods for refunds or disputed charges.

Intellectual Property

Allocate ownership or license rights for pre-existing code, new code, and third-party components. Include assignment clauses or license grants and obligations for source code escrow if applicable.

Warranties & Liability

Include limited warranties, disclaimers, indemnity clauses, and caps on liability. Clarify remedies, exclusions of consequential damages, and procedures and periods for warranty claims.

Support & Maintenance

Specify post-launch support, response time SLAs, update frequency, scope of bug fixes versus new features, and pricing for ongoing maintenance or managed hosting services.

Security and Compliance Considerations

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Audit Trail: Timestamp, IP, action log retained
HIPAA (BAA): BAA available for covered entities
Authentication: Email, SMS, SSO, KBA, MFA options
Certifications: SOC 2 Type II, ISO 27001, PCI DSS
Retention Controls: Configurable retention and export options

Common Risks and Potential Consequences

Payment Disputes: Delayed or withheld payment
IP Ownership Risk: Unclear assignment causes claims
Service Delays: Missed milestones, penalty exposure
Regulatory Noncompliance: HIPAA or privacy fines
Invalid Signature: Improper consent may void agreement
Termination Exposure: Early termination costs

Common Errors to Avoid

  • Vague scope descriptions that leave deliverables and acceptance criteria undefined, causing disputes over whether work meets client expectations and leading to scope creep and billing disagreements.
  • Failing to specify intellectual property ownership or licensing terms for code and creative assets, which can result in ownership disputes and project delays when rights are unclear.
  • Omitting detailed payment schedules or milestone acceptance conditions, producing late payments, invoicing disputes, and difficulty enforcing remedies for nonpayment without contractual clarity.
  • Using inadequate signer authentication or missing explicit consent to electronic records, which may raise enforceability challenges under ESIGN and state electronic transaction laws.

Key Timing Obligations to State Clearly

Key timing obligations and delivery benchmarks help manage expectations and reduce disputes over performance and invoicing schedules.

Project Kickoff and Mobilization Phase:

Begin within the agreed number of business days after execution; specify start interval.

Milestones and Formal Acceptance Testing:

Tie payments to completed milestones and documented acceptance procedures.

Invoicing, Payment, and Late Fee Deadlines:

Net terms, due dates, and late fee calculation must be explicit.

Change Order Requests and Time Extensions:

Require written change orders with impact on price and schedule.

Termination Notice and Cure Period:

Specify notice periods, cure opportunities, and post-termination deliverables.

Baseline Pricing and Feature Comparison

Compare baseline pricing and selected capabilities across common e-signature providers when evaluating platforms for executing Professional Web Services Agreements.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently Asked Questions and Troubleshooting

Answers to common questions about completing, signing, and enforcing a Professional Web Services Agreement, including e-signature and compliance concerns.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users