Governance
Define decision rights, sign-off authorities, and escalation thresholds so recovery actions are authorized and tracked by role and title.
A clear resiliency document reduces downtime, clarifies decision roles, and preserves project continuity during outages or personnel changes. It helps align stakeholders on priorities and provides traceable procedures for recovery and verification.
The document is a living artifact: update ownership should be assigned, with scheduled reviews after major changes to scope, vendors, or risk posture.
Define decision rights, sign-off authorities, and escalation thresholds so recovery actions are authorized and tracked by role and title.
Map critical nodes, dependencies, data flows, and single points of failure with owner contacts and alternate resource assignments for each mapped item.
Provide ordered, executable recovery procedures with estimated effort and lead time for each stage, including rollback criteria and acceptance checks.
List internal and external notification templates, stakeholder distribution lists, and approval processes for public or regulatory communications.
Schedule tabletop and live recovery tests, record results, note corrective actions, and update the document after each exercise.
Record changes, version history, and signatory approvals so the document supports compliance and after-action reviews.
| Field | Configuration |
|---|---|
| Mandatory Fields | Require Project ID, Owner, Effective Date |
| Approval Routing | Sequential or parallel with role-based approvers |
| Authentication | Email + optional SMS or SSO for stronger identity |
| Audit Capture | Enable timestamps, IP logging, and version history |
Ensure the platform can produce a certificate of completion and supports role-based access and retention export for audits.
Within 30 days of project kickoff
Complete within 14 days of draft delivery
Signatures obtained before go-live
Review and update at least once per year
Update within 30 days after any major incident
Optica mapped vendor dependencies across five projects to reduce restoration time.
A real estate PMO codified tenant-critical systems and contacts.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |