Scope
Define specific services, excluded items, and deliverable descriptions so there is no operational ambiguity during execution and change requests.
A precise exhibit reduces ambiguity about responsibilities, timelines, acceptance tests, and billing, lowering dispute risk and enabling measurable performance management.
The exhibit is prepared jointly by commercial project owners and managed services providers to document expectations and governance before work starts.
Final signatures should come from authorized signatories identified in the master agreement or corporate resolution to ensure enforceability.
Define specific services, excluded items, and deliverable descriptions so there is no operational ambiguity during execution and change requests.
List milestone names, completion criteria, delivery dates, and acceptance testing procedures to tie payments and acceptance to verifiable outputs.
Specify performance metrics, measurement windows, remediation steps, and credits for missed targets to align incentives and operational expectations.
Describe the process for scope changes, approval authorities, time and cost impacts, and how change orders will be documented and priced.
Provide rates, billing cadence, expense rules, invoice submission requirements, and any milestone-based holdbacks or retainers.
Include reporting cadence, steering committee membership, escalation paths, and dispute-resolution mechanisms for contract and delivery issues.
| Field | Configuration |
|---|---|
| Signer Order | Define sequential or parallel signing order. |
| Authentication | Choose email, SMS code, or stronger checks. |
| Conditional Fields | Show or hide sections based on selections. |
| Retention Copy | Auto-send signed PDF to specified recipients. |
Choose an eSignature platform that meets authentication, audit trail, and record-retention requirements for your industry.
Ensure the selected platform supports export to PDF/A, provides a tamper-evident audit log, and can produce records for regulatory review.
Date obligations begin and governs notice timing.
Typically within 7–14 days of effective date.
Client review within 10–30 days per milestone.
Invoices due per billing cycle, often Net 30.
Provider response required within 5–15 business days.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
Optica used a detailed exhibit to standardize deliverables across portfolios, reducing disputes over scope.
Xerox integrated the exhibit with an ERP to automate billing and signature capture, improving throughput.