Project Management Mobile App Support

Project Management Mobile App Support Agreement

Project Identification

Client Name:

Client Contact (Name & Title):

Client Address for Notices:

Service Provider:

Project Manager (Provider):

Project Manager Contact Info:

Scope of Work

This Agreement sets forth the terms under which the Service Provider will provide ongoing project management and technical support for the Client's mobile application. The Provider will supply resources, incident response, release coordination, and regular reporting as described below.

Deliverables and Acceptance Criteria

Provider will deliver the items listed below. Each deliverable is subject to Client acceptance testing according to the acceptance criteria stated. Acceptance shall be deemed to occur when Client provides written sign-off or fails to provide written rejection within five (5) business days after delivery.

Due Date:

Due Date:

Timeline and Milestones

Project Start Date:   Project End Date:

Support Levels, SLAs and Response Times

Support Tier Selection:

24/7 Global Support    Business Hours Support (Mon–Fri)    Emergency Only

Severity 1 (Production Down) Response Target: ; Resolution Target:

Severity 2 (Partial Outage) Response Target: ; Resolution Target:

SLA Credits and Remedies:

Incident Management and Escalation

Maintenance and Releases

Emergency Maintenance:

Change Order Process

All changes to scope, schedule, or price must be documented in a written change order signed by authorized representatives of both parties. Change orders will specify scope, schedule impact, and cost impact. Provider will not commence work on change orders until the change order is executed.

Fees, Invoicing and Payment

Total Contract Value: $

Invoices Due:   Late Payment Interest:

Confidentiality

Each party agrees to maintain in confidence all Confidential Information disclosed by the other party and to use such Confidential Information solely for performance under this Agreement. Confidential Information excludes information that is publicly known through no breach or that is independently developed. Obligations of confidentiality survive termination for a period of three (3) years.

Intellectual Property

Provider retains ownership of its pre-existing tools, methodologies, and software. Subject to full payment of all amounts due, Provider grants the Client a non-exclusive, worldwide, perpetual license to use deliverables that are custom developed for the Client. Any third-party components are subject to their respective licenses and will be identified in writing.

Liability, Indemnification and Insurance

Except for breaches of confidentiality or wilful misconduct, each party's aggregate liability to the other for claims arising out of this Agreement shall not exceed the fees paid to Provider in the six (6) months preceding the claim. Each party shall indemnify the other for third-party claims arising from its gross negligence or willful misconduct. Provider shall maintain commercially reasonable insurance during the term of this Agreement.

Termination

This Agreement may be terminated for cause upon written notice if the other party fails to cure a material breach within days after receipt of notice. Either party may terminate for convenience upon days' prior written notice. Upon termination Client will pay for all work performed and authorized expenses through the termination date.

Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the jurisdiction of without regard to its conflicts of law rules. Parties agree to attempt good-faith negotiation prior to any arbitration or litigation; remedies shall include equitable relief where appropriate.

Notices

Miscellaneous

This Agreement, including any executed change orders, represents the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements and understandings. Amendments must be in writing and signed by authorized representatives of both parties. If any provision is held invalid, the remainder shall remain enforceable.

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