Scope of Services
Describe recurring tasks and excluded work; attach exhibit for detailed task list and response expectations to avoid ambiguity during performance.
A retainer agreement secures prioritized access to project management expertise, clarifies recurring fees and scope limits, and reduces administrative friction for repeated approvals. It preserves continuity across phases and offers a contractual framework for change management and dispute resolution while making cost exposure predictable.
Identifying which party is the client and which is the provider early reduces disputes and speeds execution.
Senior project managers or authorized firm principals typically sign on behalf of the provider. The signer should be listed with title and authority line to bind the provider company for billing, staffing, and warranty commitments.
A purchasing manager, director, or corporate officer with contracting authority signs for the client. If the client is a business entity, confirm signer authority under corporate bylaws or an executed power of attorney.
Describe recurring tasks and excluded work; attach exhibit for detailed task list and response expectations to avoid ambiguity during performance.
State retainer amount, billing interval, invoicing terms, and whether unused hours roll over or expire at period end.
Define how out-of-scope work is proposed, approved, priced, and scheduled, including emergency or expedited requests.
Set the initial term, automatic renewal rules, and any renewal price adjustment mechanics.
Include non-disclosure terms and security expectations for client data, especially if sensitive information will be accessed.
Specify caps on damages, indemnity carve-outs, and exclusions for consequential damages where lawful.
| Field | Configuration |
|---|---|
| Upload Document | Use PDF or DOCX; ensure exhibits are appended in order. |
| Assign Signers | Add signer emails and designate role order. |
| Authentication | Choose email link, SMS code, or stronger KBA as required. |
| Retention | Enable secure storage and download of signed PDF with audit trail. |
Confirm the vendor meets compliance needs (ESIGN/UETA) and supports required integrations like CRM or document storage for your workflow.
Specify Net 30 or alternative payment period to calculate late fees.
Set written notice window (e.g., 30–60 days) before automatic renewal.
State required notice period and cure timeframe for breaches.
Define how long parties have to accept or reject proposed changes.
Identify when post-term retention begins for records and deliverables.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Optica used a retainer for recurring portfolio oversight to reduce onboarding time.
Martin Properties executed retainers to reserve project management during busy closing seasons.