Project Management Salesforce Enhancement

PROJECT MANAGEMENT SALESFORCE ENHANCEMENT

Project Identification

Project ID:   Client Name:

Scope of Work

Summary:

Deliverables and Acceptance Criteria

Deliverables will be produced, documented, and delivered in accordance with the Acceptance Testing procedure below. Each deliverable below must meet the stated acceptance criteria prior to being deemed Accepted.

Timeline and Milestones

Project Start Date:   Projected End Date:

Target Date:   Responsible:

Target Date:   Responsible:

Target Date:   Responsible:

Budget and Payment

Total Fixed Fee:

Change Order Procedure

All changes to scope, schedule, or budget must be documented via a written Change Order signed by authorized representatives of both parties. Unless and until a Change Order is executed, the Service Provider will proceed only on the basis of the original Scope of Work.

Assumptions, Dependencies, and Client Responsibilities

Acceptance Testing and Sign-off

Acceptance Procedure: Upon delivery of each deliverable the Client will have a defined review period to perform functional testing against the acceptance criteria. If Client provides written notice of defects within the review period, the Service Provider will remediate such defects at no additional charge. Once deliverable passes acceptance tests, Client will provide written sign-off.

Client Review Period (days):

Confidentiality and Data Protection

Each party shall treat confidential information of the other party as confidential, shall not disclose it to third parties except as necessary for performance, and shall use at least the same degree of care to protect such information as it uses for its own confidential information. Service Provider shall implement and maintain administrative, physical and technical safeguards appropriate to the sensitivity of Client data processed in connection with this engagement.

Agreement includes processing of personal data:

Warranties, Limitation of Liability, and Indemnity

Service Provider warrants that services will be performed materially in accordance with the Scope of Work. EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED AS IS AND SERVICE PROVIDER DISCLAIMS ALL OTHER WARRANTIES. Each party’s aggregate liability arising out of or relating to this agreement shall not exceed the total fees paid to Service Provider under this Statement of Work in the 12 months preceding the claim. Each party will indemnify the other for third-party claims arising from its gross negligence or willful misconduct.

Insurance

Termination

Either party may terminate for material breach if the breach remains uncured for thirty (30) days after written notice. Client may terminate for convenience upon thirty (30) days' prior written notice; Client shall pay for services performed and expenses incurred through the effective date of termination, including any accepted deliverables.

Governing Law and Dispute Resolution

This Statement of Work shall be governed by the laws of the state identified below without regard to its conflict of law principles. The parties shall attempt in good faith to resolve disputes by escalation between senior representatives prior to pursuing litigation or arbitration.

Governing Law (State):

Miscellaneous

Ownership of Work Product: Unless otherwise agreed in writing, all custom deliverables and work product developed for Client under this Statement of Work shall be assigned to Client upon full payment, provided that Service Provider retains ownership of pre-existing tools, methodologies and libraries.

Acceptance of Statement of Work

By signing below, the authorized representatives of Client and Service Provider acknowledge and agree that this Statement of Work, together with any referenced attachments and the controlling Master Services Agreement, sets forth the complete agreement between the parties for the described Salesforce enhancement services.

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