Project Management Salesforce Integration

PROJECT MANAGEMENT SALESFORCE INTEGRATION — STATEMENT OF WORK

Project Identification

Project Title:

Scope of Work

Overview: The Service Provider will perform configuration, data migration, custom development, integrations, testing and go-live support necessary to integrate Salesforce with Client systems as described below. Work will be performed in accordance with the milestones, deliverables and acceptance criteria set forth in this Statement of Work.

Deliverables and Acceptance Criteria

Each deliverable below shall be deemed accepted when Client executes the associated acceptance form or fails to provide materially specific rejection within five (5) business days of delivery, as further specified in the Acceptance Testing clause.

Acceptance Criteria:   Due Date:

Acceptance Criteria:   Due Date:

Acceptance Criteria:   Due Date:

Project Timeline & Milestones

Contract Start Date:   Contract End Date:

Budget & Payment Terms

Change orders impacting scope, timeline or budget must be submitted in writing, include a description of the change, estimated effort, and approved by both parties' authorized representatives prior to commencement of the change work.

Acceptance Testing and Signoff

Provider shall deliver test scripts and results for each deliverable. Client shall perform acceptance testing within five (5) business days and provide either written signoff or a materially specific defect list. If defects are identified, Provider will remediate and resubmit for acceptance. Final signoff will occur when Client executes the final acceptance certificate for go-live.

Confidentiality; Data Security

Each party shall treat the other party's confidential information as confidential and use reasonable administrative, technical and physical safeguards to protect such information. Provider shall maintain data security measures appropriate to the sensitivity of Client data processed during the integration, comply with Client reasonable security policies, and promptly notify Client of any unauthorized access or incident affecting Client data.

Intellectual Property; Work Product

Subject to Client's payment of all fees due, Provider grants Client a non-exclusive, perpetual license to use deliverables created specifically for Client. Provider retains ownership of pre-existing tools, templates and methodologies. Any third-party software or libraries used will be identified and licensed separately; Client is responsible for third-party license costs unless otherwise stated.

Liability; Indemnification

Each party shall indemnify the other against third-party claims arising from its gross negligence or willful misconduct. Neither party's aggregate liability for direct damages arising from this Statement of Work shall exceed the total fees paid under this Statement of Work in the twelve (12) month period preceding the claim. In no event shall either party be liable for consequential, special or punitive damages.

Termination

Either party may terminate this Statement of Work for material breach if the breach remains uncured for thirty (30) days after written notice. Upon termination for convenience by Client, Provider will be paid for all work performed and documented expenses incurred through the termination date, and for reasonable wind-down costs.

Governing Law and Dispute Resolution

This Statement of Work shall be governed by the laws of the state identified below without regard to its conflict of laws principles. The parties will attempt to resolve disputes through good faith negotiation, and, if unresolved, will submit disputes to binding arbitration unless otherwise agreed in writing.

Security, Compliance and Salesforce Considerations

Provider will follow Salesforce best practices for configuration and integrations, adhere to Client security controls, and document data flows, field mappings and sharing model changes. Any customer data exported or transformed as part of migration must be handled in accordance with Client privacy and retention policies.

Change Control & Escalation

Requests for changes to scope, timeline or budget shall be submitted in writing to the designated project managers. If unresolved at the project manager level within five (5) business days, issues will escalate to executives identified below.

Representations and Warranties

Each party represents that it has the full right, power and authority to enter into and perform its obligations under this Statement of Work. Provider warrants that services will be performed in a professional and workmanlike manner consistent with industry standards for similar Salesforce integration projects.

Execution

By signing below, the parties acknowledge and agree to the terms of this Statement of Work and authorize the Provider to commence performance in accordance with the timeline and payment terms herein.

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