Can this SLA be signed electronically?

Yes. Electronic signatures are valid under the federal ESIGN Act (15 U.S.C. ch. 96) and UETA in most states; ensure consumer disclosures where required.

Do I need a notary for the SLA?

Typically no for standard SLAs. Notarization is only needed if state law or a party requires it for a particular clause or an attached document.

What happens if a metric is missed?

Follow the remediation and escalation steps in the SLA; remedies may include service credits, cure periods, or termination rights defined in the agreement.

How do I update the SLA after signing?

Use the contract's change-control clause: submit written change requests, obtain required approvals, and sign an amendment to amend scope or terms.

Who should sign the SLA for it to be valid?

An authorized signatory with explicit signing authority for the organization should sign; verify delegated authority to avoid ratification issues post-signing.

How long should I keep the signed SLA?

Retain for the contract term plus at least three years; follow IRS and industry retention rules and preserve audit trails for compliance.

Electronic Signature
Templates
Project Management
Project Management SLA Template

Project Management SLA Template

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

Project Management SLA Template

Project Identification

Project Title Project ID Client Name Service Provider Project Manager (Client) Project Manager (Service Provider)

Scope of Work

The Service Provider shall perform project management services as set forth in this SLA. Services include planning, scheduling, resource coordination, risk management, progress reporting, and change control as described below. Any deviation from the defined scope requires a signed change order approved pursuant to the Change Order Process section.

Detailed Scope of Work Out of Scope Items

Deliverables and Acceptance

Each deliverable must include acceptance criteria. Acceptance will be provided in writing by the Client within the stated review period. Failure to provide written acceptance or rejection within the review period constitutes deemed acceptance.

Deliverable 1 Title Deliverable 1 Description Deliverable 1 Acceptance Criteria

Due Date:

Deliverable 2 Title Deliverable 2 Description Deliverable 2 Acceptance Criteria

Due Date:

Timeline & Milestones

The timeline below constitutes the agreed project schedule. Milestone dates are target dates; changes follow the Change Order Process.

Project Start Date Project End Date Milestone 1

Milestone 1 Date:

Milestone 2

Milestone 2 Date:

Budget & Payment

Fees are payable pursuant to the payment schedule below. All amounts are exclusive of taxes unless otherwise stated. Any additional work approved under a change order will be invoiced as agreed in the Change Order Process.

Total Contract Value Payment Schedule (milestones, amounts, due dates) Invoice Submission and Payment Terms

Change Order Process

All changes to scope, schedule, or budget must be documented in a written change order. Change orders require signature by the authorized representatives of both parties and shall specify adjustments to price and schedule. Emergency changes may be initiated orally but must be followed by a written change order within five (5) business days.

Change Order Approval Threshold (amount) Change Order Process Details

Service Levels & Performance

The Service Provider warrants that it shall meet the service levels below. Performance shall be measured against mutually agreed metrics and reported as described in the Performance Reporting section.

Response Time (initial acknowledgement) Resolution Time (for priority issues) Availability / Uptime Target Reporting Frequency Service Credits or Remedies Apply Service Credits Automatically? Check if credits apply automatically as described above

Performance Reporting & Reviews

The Service Provider shall deliver periodic performance reports detailing adherence to SLA metrics, open issues, risk register, and planned mitigation. Quarterly service review meetings shall be scheduled to review performance, forecasts, and potential adjustments.

Report Format Review Cadence

Confidentiality

Each party shall treat as Confidential Information all non-public information disclosed in connection with this Agreement. Confidential Information shall not be disclosed except to employees or subcontractors who have a need to know and who are bound by confidentiality obligations no less protective than those herein. Confidential Information does not include information that is or becomes publicly available through no breach of this Agreement, or that is rightfully received from a third party without restriction.

Confidentiality Duration (years)

Termination

Either party may terminate this Agreement for material breach upon thirty (30) days' written notice if the breach is not cured within that period. Termination for convenience requires thirty (30) days' prior written notice and payment for all services rendered and accepted to the effective date of termination.

Termination Notice Period (days)

Force Majeure

Neither party shall be liable for failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, labor disputes, or governmental action. The affected party shall notify the other promptly and take reasonable steps to mitigate the effect.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction specified below without regard to conflicts of law principles.

Governing Law (State/Country)

Liability & Indemnification

Except as otherwise provided, each party's liability under this Agreement shall be limited to direct damages and shall not exceed the total amounts paid to the Service Provider under this Agreement in the twelve (12) months preceding the claim. Each party agrees to indemnify and hold harmless the other from third-party claims arising from its gross negligence or willful misconduct.

Liability Cap Amount

Miscellaneous

Notices must be in writing and delivered to the contact persons identified in this Agreement. Any amendment must be in writing and signed by authorized representatives of both parties. If any provision is found invalid, the remaining provisions shall remain in force.

Primary Notice Contact (Client) Primary Notice Contact (Service Provider)

Acknowledgment

By signing below the parties acknowledge that they have read, understood, and agree to be bound by the terms and conditions of this Service Level Agreement applicable to the project identified above.

Client (Printed Name):

By:

Date:

Service Provider (Printed Name):

By:

Date:

What the Project Management SLA Template Is

A Project Management Service Level Agreement (SLA) template documents the mutually agreed expectations, deliverables, performance metrics, and escalation paths between a project provider and a client. It standardizes scope, milestones, response times, quality targets, acceptance criteria, change control, reporting cadence, and roles. Organizations use the template to speed contract creation, reduce negotiation time, and create a single source of truth for project governance. The template is adaptable for fixed-price, time-and-materials, and milestone-based engagements across industries.

Why a Standardized SLA Helps Project Delivery

A clear Project Management SLA reduces ambiguity, aligns stakeholder expectations, and creates measurable performance targets. It lowers dispute risk by documenting acceptance criteria and remedies while improving reporting and accountability across teams.

Who Typically Prepares and Uses This SLA

The finished SLA becomes a reference for onboarding, change control, performance reviews, and closure activities across the project lifecycle.

Project managers and PMOs who need formalized delivery metrics and escalation paths for client-facing work.
Procurement and vendor managers ensuring contract terms, penalties, and service definitions are enforceable.
Legal and compliance teams reviewing governing law, liability limits, data-handling, and termination clauses.

Core Components to Include in a Professional SLA

A complete Project Management SLA covers responsibilities, service levels, measurement, reporting, change control, and remedies in clear, measurable terms to reduce disputes and support governance.

Scope

Define deliverables, exclusions, project phases, and acceptance criteria with measurable outputs so both parties understand what is in and out of scope.

Service Levels

Specify response and resolution targets, uptime or availability metrics, and quality thresholds to measure provider performance objectively and regularly.

Roles & Responsibilities

List primary contacts, decision makers, and their responsibilities for approvals, change control, escalation, and sign-off to prevent bottlenecks.

Reporting

Set reporting cadence, report contents, KPIs, and distribution lists to ensure transparent, consistent project progress visibility and auditability.

Change Control

Describe change request workflow, approval authority, time and cost estimation procedures, and how scope, schedule, or cost impacts are documented.

Remedies & Acceptance

Establish acceptance testing, remedy windows, performance credits, termination rights, and dispute resolution steps to handle failures or disagreements.

Required Fields and Contract Data

Effective Date: MM/DD/YYYY format

Parties: Full legal names

Scope Summary: Short project description

Service Levels: Measured KPIs listed

Signatory Info: Name, title, date

Governing Law: State name specified

Step-by-Step: How to Complete the SLA Template

Follow these steps to populate the template, confirm details with stakeholders, and finalize signatures to make the SLA operational.

01

Populate Basics: Enter parties, project title, and Effective Date
02

Define Scope: Add deliverables, milestones, and exclusions
03

Set Metrics: Specify KPIs, targets, and measurement methods
04

Review & Sign: Route to stakeholders for approval and signatures

How to Configure an Online SLA Workflow

Set up a repeatable digital workflow to route the SLA, capture signatures, and store an auditable record for compliance and handover.

Field	Configuration
Signer Order	Sequential routing with role assignments
Authentication	Email + optional SMS code or KBA
Notifications	Auto-reminders at configurable intervals
Storage	Save signed PDF with audit trail

Where to Send or File the Completed SLA

Decide recipients and archival location before signing so distribution and retention are consistent with procurement and legal policies.

Primary Recipient: Client contract administrator or PO owner
Vendor Copy: Project lead and finance folder
Corporate Archive: Central contract repository (PDF + audit trail)
Regulatory Filing: Retain only if industry rules require filing

Options for Sharing and Electronic Execution

Ensure the chosen method meets legal and industry requirements for authentication, retention, and breach protection before finalizing.

Email Link: Simple distribution with access logs
Secure Portal: Controlled access and versioning
Enterprise API: Automated routing and system integration

Typical Timelines and Deadlines to Include

Document deadlines for deliverables, reporting, escalations, and acceptance testing so all parties can track obligations against calendar dates or milestone events.

Milestone Delivery:

Specify exact dates or N days from project start

Acceptance Window:

Usually 7–30 days for client acceptance testing

Reporting Cadence:

Weekly or monthly status reports as agreed

Escalation Response:

Initial response within defined hours

Renewal/Termination Notices:

Specify notice period in days

Common Errors to Avoid When Preparing an SLA

Leaving metrics vague (for example, 'timely responses') instead of using measurable KPIs tied to tools and timestamps.
Not aligning signatory authority with contract value, causing signatures to be invalid or requiring reapproval.
Omitting acceptance criteria for deliverables, which leads to disputes over completion and payment triggers.
Failing to define change control procedures, allowing scope creep without formal agreement or compensation.

Penalties, Liability, and Legal Risks to Document

Performance Credits: Monetary offset or service credit

Liquidated Damages: Predefined damages if enforceable

Termination Rights: For material breach or repeated failures

Limitation of Liability: Cap or exclusion clauses

Tax Reporting Risk: Incorrect contractor classification

1099 Penalties: Late filing fines possible (IRC §6721)

eSignature Vendor Pricing and Feature Snapshot

Compare typical starting prices and key feature availability for common eSignature providers when executing SLAs. signNow appears first per vendor ordering rules.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	7-day trial	Varies	Varies	Varies	Varies
Bulk Send	Yes	Yes	Yes	Yes	Varies
Audit Trail	Yes	Yes	Yes	Yes	Yes
Envelope Cap	No cap	100 envelopes/user/yr	Varies	Varies	Varies

Frequently Asked Questions About Using This SLA Template

Answers to common questions about completion, enforceability, digital signing, and change control when using the Project Management SLA Template.

Need help? Contact support

Can this SLA be signed electronically?
Yes. Electronic signatures are valid under the federal ESIGN Act (15 U.S.C. ch. 96) and UETA in most states; ensure consumer disclosures where required.
Do I need a notary for the SLA?
Typically no for standard SLAs. Notarization is only needed if state law or a party requires it for a particular clause or an attached document.
What happens if a metric is missed?
Follow the remediation and escalation steps in the SLA; remedies may include service credits, cure periods, or termination rights defined in the agreement.
How do I update the SLA after signing?
Use the contract's change-control clause: submit written change requests, obtain required approvals, and sign an amendment to amend scope or terms.
Who should sign the SLA for it to be valid?
An authorized signatory with explicit signing authority for the organization should sign; verify delegated authority to avoid ratification issues post-signing.
How long should I keep the signed SLA?
Retain for the contract term plus at least three years; follow IRS and industry retention rules and preserve audit trails for compliance.

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