Scope of Services
Describe platform features, user tiers, hosting environment, integrations, supported browsers and APIs, and responsibilities for maintenance and upgrades.
This agreement clarifies roles, protects intellectual property and data, defines service availability and remedies, and creates a single source of truth for billing, scope changes, and dispute resolution. It also documents compliance obligations for regulated industries and supports enforceability when executed electronically under U.S. law.
Who completes and signs this agreement depends on organizational role and responsibilities.
Signatory roles and approval thresholds should be established in the document so signatures bind the correct legal entities and representatives.
A senior technical or commercial officer (CTO, Head of Product, VP Sales) typically signs on behalf of the provider after legal review. They confirm platform capabilities, SLA commitments, and any technical integrations or third-party dependencies.
An authorized corporate officer (Purchasing Director, General Counsel, or Project Sponsor) signs for the client to accept pricing, data processing terms, and to authorize user onboarding and billing arrangements.
Describe platform features, user tiers, hosting environment, integrations, supported browsers and APIs, and responsibilities for maintenance and upgrades.
Specify uptime targets, scheduled maintenance windows, incident response times, remedies for SLA failures, and reporting obligations.
Define subscription fees, billing frequency, invoicing process, taxes, late payment interest, and conditions for price adjustments.
State which party owns content, license grants for platform use, backups, data export formats, and obligations on termination for data return or deletion.
Include technical, administrative, and physical controls, encryption expectations, breach notification timelines, and references to applicable laws and standards.
Cover termination for convenience or cause, transition assistance, data export, fees on termination, and any post-termination access windows.
| Field | Configuration |
|---|---|
| Signer Order | Sequential | Provider then Client |
| Authentication Level | Email + SMS code for external signers |
| Bulk Send | Enable for template-based renewals |
| Document Versioning | Lock prior versions after execution |
Confirm platform compatibility, file formats, and identity methods before onboarding.
Align these requirements with your internal IT policy and vendor security documentation to ensure a smooth integration and compliant recordkeeping.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Record the exact MM/DD/YYYY effective date at signing.
Deliver staging environment within agreed days (commonly 14 days).
Critical incidents: acknowledge within 1 hour; remediate per SLA.
Require 30 days' notice for non-emergency changes.
Invoices issued monthly or annually; net 30 payment terms typical.