Service Scope
Specify delivery method, auto-refill thresholds, and whether emergency deliveries are included or billed separately; avoid ambiguous language about frequency.
A well-drafted Propane Service Agreement reduces service interruptions, clarifies cost allocation, and documents safety and access obligations between supplier and customer.
Who signs and uses this agreement varies by property type and business role.
Clearly identifying parties and roles up front reduces disputes and simplifies service coordination.
Operations or contract manager for the propane company who commits to delivery schedules, emergency response times, and equipment maintenance obligations on behalf of the supplier.
Property owner, authorized tenant, or business officer who accepts pricing, authorizes access to tanks, agrees to payment terms, and assumes responsibility for on-site safety compliance.
Specify delivery method, auto-refill thresholds, and whether emergency deliveries are included or billed separately; avoid ambiguous language about frequency.
List per-gallon price, applicable taxes, service charges, and any variable fuel or seasonal adjustments; define billing cycle and late fee calculation.
State tank ownership, inspection responsibilities, repair obligations, and replacement procedures to clarify liability for leaks or failures.
Grant supplier right of access, specify clearing of pathways, include NFPA and local code compliance expectations, and outline emergency shutoff steps.
Define initial term, renewal, notice periods for cancellation, and remedies for breach including cure periods and liquidated damages if applicable.
Include indemnity, limitation of liability, insurance minimums, governing law, and dispute resolution mechanisms such as arbitration or courts.
| Field | Configuration |
|---|---|
| Delivery Schedule | Conditional field: auto-fill based on tank size and historical usage |
| Auto-Refill Option | Checkbox enabling scheduled deliveries and waiver of will-call |
| Emergency Contact | Required field with two contact numbers for same-day response |
| Signature Authentication | Choose email link, SMS code, or stronger KBA where required |
Verify platform capabilities and integrations before enabling e-signature workflows for service agreements.
Choose a platform that supports audit trails, exportable signed PDFs, and the authentication level you need for enforceability.
Net 30 days from invoice date unless otherwise agreed
Supplier to deliver within 24–72 hours of order or scheduled auto-refill
Customer or supplier must give 30 days written notice before term renewal
Either party provides 30 days notice for termination without cause
Supplier to respond to service-affecting emergencies within same business day where feasible
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |