Scope
Define portfolio scope, covered properties, and exclusions; specify whether single-building or portfolio-level rules apply and how site-specific deviations are handled.
A documented Protocol reduces ambiguity, creates consistent tenant and vendor experiences, and preserves a reproducible audit trail for operational decisions. It supports legal compliance, clarifies signatory authority, and speeds processing of notices, invoices, and approvals while enabling reliable digital workflows.
Property owners, licensed property managers, and facilities teams typically prepare, review, or approve the Protocol document.
Legal, accounting, and human resources teams commonly review the Protocol for enforceability, statutory notice timing, and record retention before finalizing execution.
The manager (individual or company) enforces day-to-day processes, signs operational approvals, assigns vendors, and maintains records. Their signature binds operational compliance and is often required for invoices, work orders, and notices of entry; corporate signers should match entity registration.
The owner or designated asset manager approves budgets, amendments, and significant expenditures. Their signature confirms authority for contractual changes, governance exceptions, and final acceptance of major repairs or capital projects; owners may delegate execution through written authority.
Define portfolio scope, covered properties, and exclusions; specify whether single-building or portfolio-level rules apply and how site-specific deviations are handled.
List duties for owner, manager, on-site staff, and vendors; include contact hierarchy and backup contacts for critical functions.
Describe rent collection, deposit handling, invoicing, expense approval thresholds, and who signs financial releases or refunds.
Prescribe work-order processes, preventive schedules, emergency response steps, contractor vetting, and inspection reporting formats.
Standardize templates and timelines for notices of entry, lease violations, eviction procedures, and statutory communications.
Detail retention, storage location, access rights, and acceptable formats for execution records and supporting documents.
| Field | Configuration |
|---|---|
| Authentication Method | Email link, SMS code, or KBA depending on risk |
| Conditional Fields | Show fields only when specific answers apply |
| Signing Order | Set sequential or parallel signer flow |
| Notifications | Enable reminder cadence and completion alerts |
Choose delivery channels and integrations that match your recordkeeping and audit requirements.
Ensure the platform provides an immutable audit trail, secure encryption, and the ability to export signed documents in standard formats for long-term storage.
Allow 5–10 business days for internal review and legal checks.
Target 72 hours for signatures after routing begins.
Define SLAs (e.g., emergency within 24 hours, routine 3–7 days).
Follow state-specific statutory notice windows for entry or lease violations.
Conduct annual protocol and compliance reviews.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Finalize content, appendices, and templates for review.
Counsel confirms enforceability and statutory compliance.
Obtain signatures from owner, manager, and relevant approvers.
Publish to systems, distribute copies, and train staff.