Room rate
State the nightly rate, taxes, and any mandatory fees; indicate whether rates are refundable, refundable with conditions, or nonrefundable.
A written rental agreement clarifies pricing, cancellation and damage responsibility, and legal remedies, reducing disputes and administrative time while protecting both guest and property interests.
Front-desk staff, reservations teams, and centralized property managers commonly issue and complete these agreements at check‑in or during online booking.
Digital versions streamline collection, but retained accuracy and clear signatory authority remain essential for enforceability.
State the nightly rate, taxes, and any mandatory fees; indicate whether rates are refundable, refundable with conditions, or nonrefundable.
Specify when payment is due, acceptable payment methods, pre-authorization details, and procedures for chargebacks or insufficient funds.
Define cancellation windows, any penalties, and how refunds or credits are issued to avoid guest disputes.
Describe incidental hold amounts, tipping policy, cleaning fees, and how damages are assessed and billed after checkout.
List noise, smoking, pet, and occupancy rules along with consequences for violations, including possible eviction for severe breaches.
Include disclaimers for lost property and outline the guest’s responsibility for personal belongings and filed claims procedures.
| Field | Configuration |
|---|---|
| Guest info | Required fields with validation |
| Payment capture | Pre-auth and final charge steps |
| Signature method | Email link, SMS code, or onsite tablet |
| Copy distribution | Auto-send completed PDF to guest and property |
Choose platforms that support PDF and DOCX, integrate with booking or PMS systems, and provide secure storage and audit trails.
Verify the platform meets PCI requirements for payment data, provides tamper‑evident audit logs, and can export records for legal hold or accounting purposes.
Tim Martin’s property management team shifted to online agreements for remote check‑ins to reduce paperwork and speed guest onboarding.
John Butler’s clinical network required signed lodging agreements for patient stays during treatment visits and used digital forms for consistency.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |