Cover and Context
Explain purpose, scope, and how responses will be used so recipients understand the evaluation context and limits of disclosure.
An RTI centralizes information requests, reduces miscommunication, and creates an auditable record that supports procurement, regulatory review, and contract clarity.
Common users span procurement, legal, project-management, and compliance teams that need comparable supplier or stakeholder information.
Knowing typical users helps tailor question scope, authentication, and distribution methods to organizational roles and regulatory needs.
Explain purpose, scope, and how responses will be used so recipients understand the evaluation context and limits of disclosure.
Group questions by technical, commercial, and compliance topics to make responses comparable and easier to score.
List documents to attach (certificates, sample reports, product datasheets) and acceptable file formats to avoid incomplete submissions.
Specify preferred format (table, PDF, spreadsheet), maximum file sizes, and whether answers should be redacted or include supporting evidence.
State the deadline, designated recipient(s), method of delivery, and whether partial responses are acceptable.
Clarify whether submissions are confidential, any nondisclosure conditions, and how data will be stored and used.
| Field | Configuration |
|---|---|
| Question Sections | Create grouped fields and required/optional flags |
| Attachments | Allow PDF, DOCX, XLSX; limit file size |
| Authentication | Email link with optional SMS code or KBA |
| Audit Trail | Enable IP, timestamp, and action logging |
RTI responses can be collected by email, secure upload, or an eSignature-enabled workflow depending on confidentiality and verification needs.
7–21 days depending on complexity
24–72 hours for limited-scope clarifications
Extra 3–7 days to validate third-party documents
Allow 5–10 business days for evaluation
Issue clarifying addenda within original response window
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Optica used an RTI to standardize vendor technical responses
Tech Data issued RTIs to collect compliance evidence from partners