Scope of Services
Describe pickup locations, acceptable goods, delivery methods, handling requirements, and any excluded items to avoid ambiguity and improper carriage.
A written agreement clarifies responsibilities, limits exposure, and streamlines claims and billing. It reduces disputes by documenting service levels, pricing, insurance, and procedures for lost or damaged shipments.
The agreement is prepared and executed by parties who manage or receive freight and need documented delivery terms.
Identifying the right signatory and reviewer reduces delays and helps ensure operational and legal compliance.
Describe pickup locations, acceptable goods, delivery methods, handling requirements, and any excluded items to avoid ambiguity and improper carriage.
Define delivery windows, transit time commitments, expedited options, and remedies or credits for missed windows or SLA breaches.
State rates, billing frequency, invoicing procedures, fuel surcharges, accessorial fees, and late payment interest to prevent billing disputes.
Set limits of liability, required cargo insurance, deductibles, and the process to file and resolve damage or loss claims.
Specify acceptable POD formats (electronic signature, photo, barcode scan), retention period, and how signed PODs are delivered to the shipper.
Outline termination rights, notice periods, payment on termination, and dispute resolution methods such as arbitration or venue selection.
Electronic completion streamlines execution but requires specific file formats and authentication settings.
Ensure the chosen platform supports audit trails, document retention, and any industry compliance such as HIPAA if handling protected health information.
| Field | Configuration |
|---|---|
| Upload Document | PDF or DOCX accepted |
| Signer Authentication | Email or SMS code |
| Template Fields | Signature, initials, date, rate table |
| Routing Order | Sequential or parallel routing |
MM/DD/YYYY — this starts performance and notice clocks.
Typically 7–30 days for damage or loss claims.
Net 30 unless otherwise agreed.
30–90 days depending on contract clause.
Retain POD for contract term plus retention period.
| Criteria | Delivery Agreement | Warehouse LSA |
|---|---|---|
| Scope | transport of goods | storage and handling |
| Insurance Focus | cargo insurance | property insurance |
| Operational Clauses | pod, routing, accessorials | inventory audits, storage fees |
| Termination Rights | service-specific notice | storage contract notice |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |