Sales Call Phone Scripts

SALES CALL PHONE SCRIPTS AND SERVICES AGREEMENT

Service Provider Name:

Client Name:

RECITALS

WHEREAS, Service Provider develops, maintains and delivers scripted telephone sales content, training materials and related services for outbound and inbound sales calls; and

WHEREAS, Client desires to engage Service Provider to provide customized sales call phone scripts, training aids and related consulting services, and Service Provider agrees to provide such services under the terms of this Agreement; and

NOW, THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the parties agree as follows.

SCOPE OF WORK

Service Provider will develop and deliver sales call phone scripts, training materials, and coaching sessions as described below. The parties acknowledge that the exact deliverables, milestones and acceptance criteria are set forth in this Section and in any attachments incorporated by reference.

SCRIPT TEMPLATES

The following templates will be provided and may be modified only in accordance with the amendment procedure in this Agreement.

PAYMENT TERMS

Total Fee: $ payable in accordance with the schedule below.

Late Payment: If Client fails to pay any undisputed amount when due, Client shall pay interest on the overdue amount at the lesser of 1.5% per month or the maximum rate permitted by law, plus any reasonable collection costs and attorney fees incurred by Service Provider in collecting past due amounts.

TERM AND TERMINATION

Term Start Date: . Term End Date (if applicable):

Either party may terminate this Agreement for material breach by the other party that is not cured within days after written notice. Either party may terminate for convenience upon days' prior written notice to the other party. Termination shall not relieve Client of its obligation to pay for services rendered and expenses incurred prior to the effective date of termination.

CONFIDENTIALITY

Each party shall maintain in confidence all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information"). Confidential Information shall not include information that: (a) is or becomes generally available to the public other than as a result of a breach of this Agreement; (b) was known to the receiving party prior to disclosure by the disclosing party; or (c) is independently developed without use of the disclosing party's Confidential Information.

The receiving party shall use Confidential Information only for the purposes of performing this Agreement and shall restrict disclosure to employees, contractors and agents who have a need to know and are bound by confidentiality obligations no less protective than those herein. Upon termination or written request, the receiving party shall return or destroy Confidential Information and certify such destruction if requested.

COMPLIANCE; RECORDING CONSENT

Service Provider and Client each warrant that they will comply with all applicable statutes, regulations and rules governing telemarketing, consumer privacy, and call recording. Scripts shall include any required disclosures and opt-out language necessary for lawful outreach. Client is responsible for ensuring its usage of the scripts complies with applicable local, state and federal requirements.

Call Recording Consent Required: If checked, scripts will include a recording notice and the parties agree to provide verbal notice at the beginning of each recorded call; Service Provider may supply model language but Client remains responsible for final wording and legal compliance.

DELIVERABLES, ACCEPTANCE AND CHANGES

Deliverables shall be provided in the format and at the milestones described in the Scope of Work. Client shall review deliverables and either accept in writing or provide written change requests within days of delivery. Changes requested by Client that materially alter the scope will be subject to a change order and may affect fees and schedule.

INDEMNITY AND LIMITATION OF LIABILITY

Each party agrees to indemnify and hold harmless the other party from third-party claims arising from the indemnifying party's breach of this Agreement, willful misconduct or gross negligence. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF CONFIDENTIALITY, NEITHER PARTY SHALL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES. THE AGGREGATE LIABILITY OF EACH PARTY FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CLIENT TO SERVICE PROVIDER IN THE SIX (6) MONTHS PRIOR TO THE CLAIM.

GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the state specified below without regard to conflict of law principles. The parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement through negotiation. If negotiations fail, disputes shall be resolved by binding arbitration conducted in the state specified below in accordance with the arbitration rules chosen by the parties.

Governing Law State:

ENTIRE AGREEMENT; AMENDMENT

This Agreement, including all attachments and statements of work executed under it, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral. No amendment or modification of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties.

NOTICES

MISCELLANEOUS PROVISIONS

Relationship of the Parties: The parties are independent contractors. Neither party is an employee, agent, joint venturer or partner of the other. Neither party may bind the other without the other party's prior written consent.

Assignment: Neither party may assign this Agreement without the prior written consent of the other party, except to an affiliate or in connection with a merger, acquisition or sale of substantially all assets provided that the assignee assumes all obligations under this Agreement.

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