Establishing secure connection…Loading editor…Preparing document…

Salesforce Audit Document

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

Salesforce Audit Document

This Salesforce Audit Document (the Agreement) is made between Client Name: and Auditor Name: with an effective date of .

WHEREAS

WHEREAS, Client operates a Salesforce environment and requires an independent audit of configuration, security, data handling, and compliance with Client policies; and

WHEREAS, Auditor possesses the technical expertise to perform a Salesforce audit, produce findings, and recommend remediation; and

WHEREAS, the parties desire to set forth the scope, payment terms, confidentiality obligations, and other terms governing the audit engagement.

SCOPE OF WORK

AUDIT OBJECTIVES AND PROCEDURES

Objectives: Identify configuration risks, access and permission anomalies, data retention and sharing issues, integration vulnerabilities, and opportunities to improve governance and controls.

DELIVERABLES

The Auditor will provide the following deliverables unless otherwise agreed in writing:

ACCESS, DATA HANDLING, AND COOPERATION

Client will provide reasonable access to Salesforce environments, documentation, integration endpoints, and personnel. Access window begins on and ends on unless extended by mutual written agreement. Primary access contact: .

PAYMENT TERMS

Fees: Client shall pay Auditor the total fee of $ for the services described in this Agreement.

Late Payments: Past due amounts shall accrue interest at or the maximum rate permitted by law, and Client shall be responsible for reasonable collection costs.

TERM AND TERMINATION

Term: This Agreement commences on and continues until , unless earlier terminated in accordance with this Section.

Termination for Convenience: Either party may terminate this Agreement with days' prior written notice. Termination for Cause: Either party may terminate immediately upon material breach by the other party that remains uncured for 15 days after written notice.

CONFIDENTIALITY

Each party shall maintain the confidentiality of Confidential Information received from the other party and shall not disclose such information except to those employees, contractors, or advisors who have a need to know and who are bound by confidentiality obligations at least as restrictive as those in this Agreement. Confidential Information includes audit evidence, internal configurations, credentials, and any non-public data accessed during the audit.

Exclusions: Confidential Information does not include information that is or becomes publicly available without breach, was known prior to disclosure, or is rightfully obtained from a third party not subject to confidentiality obligations.

LIMITATION OF LIABILITY

Except for willful misconduct or gross negligence, Auditor's aggregate liability to Client for any claim arising out of or relating to this Agreement shall be limited to the total fees paid by Client to Auditor under this Agreement. In no event shall Auditor be liable for special, incidental, indirect, or consequential damages, including loss of business or loss of profits.

REMEDIATION SUPPORT

GOVERNING LAW; ENTIRE AGREEMENT

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to conflict of law principles.

Entire Agreement: This Agreement, including any attachments or statements of work incorporated by reference, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.

REPRESENTATIONS; AUTHORITY

Each party represents that it has the full right, power, and authority to enter into this Agreement and to perform its obligations hereunder. The individuals executing this Agreement have been duly authorized to bind their respective parties.

NOTICES

Client

Party Label:

By:

Date:

Auditor

Party Label:

By:

Date:

Enter text✕
Prepare your document for signing right on this page
  • 01 Edit the text and complete the fields
  • 02 Click Sign Now and on the next screen add recipients and signature fields in SignNow
  • 03 Start your free trial to sign and send your doc
Sign Now

What the Salesforce Audit Document Is and When It’s Used

A Salesforce Audit Document records the configuration, data access, integrations, and change history needed to evaluate compliance and operational risk in a Salesforce org. Typical contents include inventory of objects and fields, user and permission reviews, integration endpoints, data retention settings, and a log of recent administrative changes. Organizations use this document to support internal audits, vendor reviews, M&A diligence, regulatory examinations, and periodic security assessments of CRM data handling and access controls.

Why a Structured Audit Document Matters

A clear Salesforce Audit Document consolidates technical and procedural evidence, shortens review cycles, and helps demonstrate compliance with ESIGN, UETA, HIPAA, and financial recordkeeping rules when Salesforce stores regulated data.

Why a Structured Audit Document Matters

Who Prepares and Relies on a Salesforce Audit Document

The document helps cross-functional teams share a single authoritative snapshot of the Salesforce environment for audits and decision-making.

  • IT and Salesforce Admins responsible for org configuration, change logs, and integration details used during technical reviews.
  • Compliance and Legal teams validating retention, access controls, and evidence for regulatory audits and vendor assessments.
  • Audit, Risk, and External Reviewers assessing segregation of duties, privileged access, and remediation status.

Core Components to Include in a Professional Salesforce Audit Document

A professional document groups technical inventory, access controls, data flow mapping, change history, findings, and remediation plans for easy review by auditors and stakeholders.

Org Inventory

List core orgs, sandboxes, and instances plus installed packages and API endpoints with versions and owners for traceability.

Data Schema

Catalog custom objects and key fields, sensitive data columns (PII/PHI), and field-level encryption or masking configurations.

Access Controls

Document profiles, permission sets, role hierarchy, sharing rules, and any privileged accounts with last-used timestamps.

Integrations

Record third-party integrations, inbound/outbound APIs, OAuth clients, middleware, and data transfer frequency and security settings.

Change Log

Summarize recent admin changes, deployments, schema edits, and the identity of users who executed key configuration actions.

Findings & Remediation

Provide prioritized issues, risk ratings, corrective actions, owners, and target completion dates for remediation tracking.

Step-by-Step: How to Build the Salesforce Audit Document

Follow this sequence to gather evidence, confirm accuracy, and present findings in an audit-ready format.

  • 01
    Scope and Objectives: Define systems, timeframes, and compliance goals.
  • 02
    Export Inventory: Extract object, field, user, and permission lists.
  • 03
    Collect Logs: Pull setup audit trail, login history, and API logs.
  • 04
    Document Findings: Summarize issues and assign remediation owners.

How to Customize and Complete the Document Online

Configure your digital workflow to capture fields, enforce required inputs, and route the document for review.

Field Configuration
Required Fields Enable validation for Org Name, Audit Period, and Primary Contact
Conditional Sections Show integration details only when external APIs are present
Reviewer Routing Route sequentially to IT, Compliance, and Legal reviewers
Audit Trail Enable immutable timestamps and actor logging

Where to File, Send, and Store the Completed Audit Document

Determine authoritative storage and circulation paths to retain evidence and meet internal control requirements.

  • Internal Repository: Store final PDF in corporate document management system
  • Compliance Archive: Retain a copy in compliance vault with restricted access
  • External Review: Share read-only copies with auditors or regulators
  • Backup Retention: Keep tamper-evident copy offsite for legal holds

Digital Signing, eSubmission, and Integration Considerations

Ensure chosen tools meet compliance needs (HIPAA BAA if PHI present) and preserve a detailed audit trail for legal admissibility.

  • Key Integrations: Salesforce | NetSuite | Google Workspace | Microsoft 365
  • Document Formats: PDF | DOCX | XLSX
  • Security Standards: TLS, AES-256 encryption

Typical Timelines and Deadlines for Salesforce Audit Documents

Set clear deadlines for evidence collection, internal review, and final report distribution to keep audits on schedule.

Evidence Collection Deadline:

2–4 weeks from audit start depending on scope

Internal Review Window:

5–10 business days after compilation

Final Report Distribution:

Within 15 business days of review completion

Remediation Target:

30–90 days by priority depending on severity

Retention Confirmation:

Verify archival within 7 days after finalization

Key Milestones for an Audit Engagement

Track these numbered milestones to monitor progress from initiation to remediation verification.

01

1. Kickoff

Set scope, stakeholders, and timeline.

02

2. Data Collection

Export configuration, logs, and integration manifests.

03

3. Reporting

Deliver findings and remediation plan.

04

4. Closure

Confirm fixes and archive evidence.

Common Mistakes When Preparing a Salesforce Audit Document

  • Incomplete object and field inventories that omit custom fields or managed-package fields, leading to missed sensitive data exposures.
  • Failing to capture recent deployments or configuration changes, which causes stale evidence and inaccurate conclusions.
  • Not documenting delegated integrations and service accounts, resulting in overlooked privileged API keys or stale OAuth tokens.
  • Providing screenshots instead of exportable logs and CSVs, which increases reviewer effort and reduces reproducibility.

Penalties and Risks From an Incomplete or Incorrect Audit Document

Regulatory Exposure: Fines or enforcement actions
Data Breach Risk: Undetected privileged access
Contractual Liability: Breach of vendor agreements
Operational Disruption: Delayed remediation
Audit Qualification: Negative auditor opinion
Tax/Recordkeeping: Noncompliance with retention rules

How Organizations Use a Salesforce Audit Document: Real-World Examples

These examples show how different teams applied a structured audit document to solve specific problems and improve clarity.

Optica Ventures

Optica standardized export templates for object inventories to reduce manual effort.

  • Integration mapping clarified ownership for each endpoint.
  • As a result, Optica shortened audit response time and improved reviewer confidence during vendor and investor diligence.

Fertility Centers of Illinois

The team documented PHI locations and access logs to support HIPAA reviews.

  • They recorded BAA status for third parties.
  • This approach enabled smoother compliance reviews and created a reusable package for future audits and incident response.

Security and Compliance Facts to Record in the Audit Document

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Certifications: SOC 2 Type II, ISO 27001, PCI DSS
HIPAA: BAA required if PHI is stored or processed
Audit Trail: Immutable timestamps and actor IDs
Access Authentication: MFA and SSO recommended
Retention: Document retention rules and legal holds

Pricing and Feature Comparison for eSignature Tools Used with Salesforce Audit Documents

Compare starting prices and core capabilities for solutions commonly used to sign, route, and retain audit documents; signNow is listed first per vendor convention.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day trial No No No No
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently Asked Questions About the Salesforce Audit Document

Answers to common questions about scope, signatures, storage, and legal validity help reduce confusion and speed review cycles.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users
Sign Now
Company
Forms
Pricing
Resources
Knowledge base
Other Products
© 2026 airSlate Inc. All rights reserved.