Service Scope
Describe the subscription offering, frequency of shipments, variants, and what is included or excluded to avoid ambiguity about fulfillment obligations and customer expectations.
A well‑drafted Scentbird Service Document reduces billing disputes, clarifies member rights and obligations, and documents consent for recurring charges and electronic records under ESIGN and applicable state law.
Ensure the person signing on behalf of a legal entity has authority and that consumer-facing disclosures meet ESIGN requirements where applicable.
| Field | Configuration |
|---|---|
| Signer Authentication | Email link plus optional SMS code or KBA for higher risk |
| Signature Fields | Add signature, date, and initial fields; require all |
| Consumer Disclosure | Include ESIGN consumer disclosure where consumer-facing |
| Record Retention | Enable PDF certificate and secure storage for audit trail |
Use a platform that captures an audit trail, stores the signed PDF, and supports export to cloud storage or enterprise systems.
Describe the subscription offering, frequency of shipments, variants, and what is included or excluded to avoid ambiguity about fulfillment obligations and customer expectations.
Specify subscription price, billing cycle, taxes, fees, and auto‑renewal logic so customers understand recurring charges and refund eligibility.
Include explicit customer authorization for recurring charges and tokenization instructions; note PCI scope and cardholder verification steps.
Define cancellation window, notice method, prorations, return shipping responsibilities, and any restocking or processing fees to prevent disputes.
State how personal data and payment details are used, retained, and shared; reference privacy notice and any HIPAA implications where health data may appear.
Identify governing law, arbitration or small claims clauses, and contact procedures for resolving billing or fulfillment issues.
Specify exact cycle start and cutoff date for auto‑renewal adjustments.
State how many days before next billing cycle notice must be received.
Define the period eligible for full or prorated refunds.
Retain executed agreements per applicable retention policy.
Provide required ESIGN consumer disclosure before electronic consent.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7‑day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes (Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |