Scope of Services
Detail equipment supplied, monitoring responsibilities, scheduled inspections, preventive maintenance intervals, software or network connectivity needs, and any training for client personnel.
A well-drafted Security and Fire Services Agreement allocates operational risk, clarifies service levels and response time expectations, and documents insurance and indemnity commitments that protect both parties. It supports regulatory compliance and evidentiary value if an incident or insurance claim arises.
Parties should ensure the signatory has authority to bind the organization, and that any required licenses, permits, or insurance certificates are attached or referenced in the agreement.
Typically signs to accept system specifications, costs, and service levels. The owner confirms authority to contract for the property and documents insurance and indemnity obligations for tenant or public safety.
An authorized officer or operations manager signs to accept service obligations, warranty terms, licensing compliance, and response-time commitments; the signature confirms the vendor will maintain required certifications and insurance.
Detail equipment supplied, monitoring responsibilities, scheduled inspections, preventive maintenance intervals, software or network connectivity needs, and any training for client personnel.
Specify response times for alarms and service calls, measurement methods, remedies for missed SLAs, and escalation procedures for critical events.
Define installation standards, acceptance testing criteria, documentation to be provided at handover, and correction windows for defects discovered after commissioning.
List installation charges, recurring monitoring or maintenance fees, billing schedule, late payment interest, and fees for after-hours or emergency responses.
Require general liability, professional liability, and workers' comp insurance; set minimum limits, name the owner as additional insured when required, and define indemnity scope.
State initial term, renewal mechanics (automatic or fixed-term), early termination rights, cure periods for breaches, and post-termination equipment removal or transfer terms.
| Field | Configuration |
|---|---|
| Signing Order | Specify first the vendor, then owner, then insurance certifier when needed |
| Authentication | Use email plus optional SMS code for signer attribution |
| Document Attachments | Attach insurance ACORD certificates and permits as required |
| Retention | Ensure a retrievable audit trail with timestamps and IP addresses |
Maintain retrievable records and confirm the eSignature provider complies with ESIGN and UETA requirements for electronic contracting.
Use MMC/DD/YYYY format for scheduled install and acceptance test dates.
Require current insurer certificates at least 30 days before policy expiration.
List guaranteed response times (e.g., 60 minutes for critical alarms).
Specify advance notice (e.g., 60–90 days) for non-renewal or rate changes.
Allow a cure period (commonly 30 days) before termination for breach.
Agreement executed and purchase order issued to vendor.
Vendor inspects site and confirms system requirements.
Systems installed and acceptance tests completed.
Client receives documentation, training, and monitoring activation.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Tim Martin describes online processing for property workflows that eliminates paper and speeds execution.
Brian Fitzgibbons highlights ease of use for customers signing service contracts.