Scope of Work
Detailed description of hardware, camera locations, wiring, and configuration so both parties agree on deliverables and installation milestones.
A concise Security CCTV Service Agreement reduces operational ambiguity, limits liability, and documents responsibilities such as uptime, data retention, and access controls. It also supports regulatory compliance when surveillance footage contains personal data under privacy or sector-specific rules.
Use this agreement when a formal, written record is needed to govern CCTV hardware, cloud storage of footage, monitoring, or third-party access.
The property owner or authorized manager signs to accept services, set access permissions, and confirm payment terms. They are the contracting party responsible for providing site access and ensuring lawful recording.
The security company or installer signs to accept obligations for installation, configuration, monitoring, maintenance schedules, and response times. Their signature binds warranty and liability limits described in the agreement.
Detailed description of hardware, camera locations, wiring, and configuration so both parties agree on deliverables and installation milestones.
Uptime targets, monitoring hours, response times for alerts, and escalation procedures to measure provider performance objectively.
Retention duration, storage location, deletion schedule, and rules for evidence preservation and access requests.
Who may view footage, authorization flows, visitor logs, and compliance with privacy laws and sector rules.
Itemized installation charges, recurring monitoring fees, invoicing cadence, and late-payment remedies to avoid disputes.
Limitations of liability, insurance requirements, indemnities, and responsibility for data breaches or failure to capture footage.
| Field | Configuration |
|---|---|
| Signer Order | Sequential or parallel based on approval needs |
| Authentication | Email plus optional SMS code or KBA |
| Required Fields | Make signature, date, and scope fields mandatory |
| Evidence Capture | Enable audit trail, IP logging, and certificate export |
Ensure the chosen platform can produce tamper-evident signed records and retain execution evidence long enough to meet legal and regulatory retention requirements.
Specify calendar date for completion
Define test criteria and review period
Set regular windows and emergency response times
Monthly or annual invoicing terms
Notice period for renewal or termination
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no card | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
A regional property manager required a standardized agreement for 150 units to ensure consistent maintenance and retention policies.
A clinic added a BAA and stricter access controls to its CCTV agreement to protect patient areas.