Parties
Full legal names and contact details for client and provider, with registered agent information if applicable.
A precise mandate reduces disputes, clarifies risk allocation, and documents compliance expectations for both client and provider. It creates a single authoritative source of obligations for procurement, oversight, and post-incident review.
The mandate is prepared by procurement, legal, or facilities teams and executed by authorized signatories on behalf of the client and the security provider.
Ensure the individuals listed as signers have documented authority within their organization and that signatures follow any notarization or witness rules required by the client or applicable jurisdiction.
| Field | Configuration |
|---|---|
| Authentication Method | Email link | SMS code | KBA if required |
| Signature Type | Simple e-signature or PKI-based digital signature |
| Audit Trail | Enable full IP, timestamp and action logging |
| Template Automation | Use reusable templates for recurring mandates |
Choose a signing platform that supports required authentication, audit trails, and integrations with your records systems.
Confirm the platform can produce tamper-evident PDFs, export certificate-of-completion audit logs, and meet any regulatory requirements such as HIPAA or 21 CFR Part 11 when applicable.
Full legal names and contact details for client and provider, with registered agent information if applicable.
Specific duties, staffing levels by shift, equipment responsibilities, patrol routes, reporting cadence and measurable performance indicators to be used in acceptance.
Response times, incident escalation procedures, metrics for punctuality and incident resolution, and remedies for missed service-level targets.
Background screening standards, license requirements, drug testing, training certifications, and any industry-specific regulatory obligations.
Insurance types and minimum limits (general liability, professional liability, workers' compensation), certificate submission deadlines, and indemnification language.
Contract term, renewal mechanics, termination for convenience or cause, cure periods, and chosen method for resolving disputes such as arbitration or governing law.
Before first day of work; failure may delay start.
Contract becomes effective on the stated date.
Typically required before access is granted.
Often 30–90 days before contract expiration.
Follow billing cycle and payment terms in contract.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Martin Properties digitized their guard contracts and routing
Xerox integrated mandates into NetSuite workflows