Service scope
Describe services (inspection, treatment type, target pests), exclusions, and any seasonal or special services so expectations are explicit and measurable.
A precise agreement reduces disputes by documenting service scope, schedules, and fees while allocating risk and clarifying who is responsible for access, exclusions, and follow-up services.
Service Agreement Orkin Services is used by a range of customers and internal teams depending on site type and scale.
Identifying the right signer and stakeholder upfront prevents delays and helps complete the agreement correctly the first time.
Describe services (inspection, treatment type, target pests), exclusions, and any seasonal or special services so expectations are explicit and measurable.
Specify contract start and end dates, automatic renewal mechanics, and notice periods required to avoid renewal to prevent unintended extensions.
State fees, invoicing cadence, late-payment charges, and accepted payment methods to minimize billing disputes and enable accurate accounting.
List customer obligations for site access, preparation steps, and any employee or tenant notifications required before service visits.
Allocate responsibility for property damage, third-party claims, and limits of liability or required insurance coverage to manage risk exposure.
Outline termination for convenience or breach, cure periods, refund policies, and dispute resolution steps such as mediation or governing law.
| Field | Configuration |
|---|---|
| Authentication method | Email with optional SMS two-factor code for moderate assurance |
| Reminder schedule | Send three reminders: 3 days, 7 days, and 14 days after first invite |
| Signing order | Use sequential signing when approvals must follow a set internal process |
| Retention setting | Store executed PDF and audit trail for the agreed legal retention period |
Confirm file formats, integrations, and authentication options before starting e-sign workflows.
State when the agreement starts and the initial service visit is scheduled (e.g., within 14 days).
Specify invoice due date (e.g., Net 30) and the date late fees begin to accrue.
Require written notice (commonly 30 days) before automatic renewal to opt out.
Allow a reasonable cure period (e.g., 10–30 days) before termination for nonperformance.
Specify the notice period required for termination for convenience (commonly 30 days).
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
Optica used online agreements to unify vendor onboarding and standardize service terms across locations.
Martin Properties processes maintenance and service agreements online for multiple properties.