Scope of Work
Describe tasks to be performed during the pre-install phase, including site survey, mapping of cable runs, termination points, and any temporary services. Be specific about deliverables to avoid ambiguity.
A concise Service PreISP Agreement reduces scope disputes, aligns expectations between customer and provider, and protects both parties by documenting deliverables, timelines, and acceptance tests. It helps avoid costly delays, supports budgeting, and provides a reference for change orders and chargeable services that arise during site work.
Organizations and individuals who coordinate network installs or upgrades often prepare or sign this agreement to ensure operational readiness and clear responsibilities.
The document is practical for both single-site installs and multi-site rollouts where consistent pre-install checks avoid repeated field issues.
Primary technical contact who confirms network requirements, accepts the site-readiness checklist, and authorizes schedule changes; responsible for validating that acceptance testing criteria are met before final sign-off.
Authorized representative of the ISP or contractor who commits to the scope, documents fees and timelines, and records completion notes and exceptions in the agreement for billing and warranty purposes.
Describe tasks to be performed during the pre-install phase, including site survey, mapping of cable runs, termination points, and any temporary services. Be specific about deliverables to avoid ambiguity.
Define measurable tests and thresholds (latency, throughput, connectivity checks) that the site must meet for the ISP to consider pre-installation complete and for the customer to accept work.
List customer responsibilities such as cleared access, powered outlets, conduit availability, rack space, and any security clearances needed for installer access.
State fixed fees, time-and-materials rates, billing milestones, and payment due dates. Note whether travel or after-hours work is chargeable and include invoicing cycles.
Record who will escort technicians, how keys/access badges are handled, data privacy requirements during on-site work, and any confidentiality obligations.
Provide a process for documenting scope changes, approval thresholds, and pricing adjustments so additional work is authorized in writing before charges accrue.
| Field | Configuration |
|---|---|
| Authentication | Email plus optional SMS code |
| Notifications | Auto-reminders at 3 and 7 days |
| Bulk Send | Enabled for coordinated multi-site rollouts |
| Audit Trail | Capture IP, timestamp, and signer actions |
Choose a platform that supports required authentication, audit logging, and secure storage for executed agreements.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (Premium plan) | Yes | Yes | Yes | Limited |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA available) | Yes (BAA available) | Yes (BAA available) | Varies | Varies |
| Envelope Cap | No cap | 100 envelopes/user/year | No cap | No cap | No cap |
Start of obligations specified as MM/DD/YYYY
Date by which customer completes physical readiness
Predefined range for field crew arrival
Completion and sign-off date for performance checks
Invoice due within agreed net days after acceptance