Rate Schedule
Includes negotiated per-pound or per-shipment rates, effective dates, zone mappings, and conditions for fuel or surcharge adjustments.
A clear Shipping Program Agreement reduces billing disputes, defines risk allocation, standardizes claims procedures, and fixes commercial terms for high-volume shipping. It establishes responsibilities for loss, damage, and delays while providing an audit trail for invoicing and regulatory compliance.
Multiple internal stakeholders should review the agreement before signing to ensure operational and legal alignment.
Includes negotiated per-pound or per-shipment rates, effective dates, zone mappings, and conditions for fuel or surcharge adjustments.
Defines transit time commitments, delivery windows, exceptions, measurement methodology, and remedies for missed SLAs.
Specifies invoicing cadence, dispute procedures, net payment terms, billing reconciliation, and chargeback mechanisms.
Outlines timelines, required documentation for loss or damage claims, contact points, and dispute escalation steps.
States required insurance minimums, allocation of liability, caps on consequential damages, and indemnification triggers.
Specifies initial term, renewal process, notice periods, early termination rights, and post-termination obligations like final reconciliations.
| Field | Configuration |
|---|---|
| Signer authentication method | Email link, SMS code, or KBA based on risk level |
| Signature order and routing | Sequential or parallel routing per party approvals |
| Required fields and attachments | Make rate exhibits and insurance certificates mandatory |
| Audit trail capture | Collect timestamps, IPs, and completion certificates |
Align chosen delivery channels with your compliance posture; for higher-risk agreements, require stronger authentication and recordkeeping to support enforceability and audits.
Agreement begins on the Effective Date and runs for the stated initial term.
Often 30 to 90 days advance written notice before renewal or price change.
Carriers typically provide 30 days notice for fuel or surcharge changes.
Claims often must be filed within specified days after delivery per the contract.
Disputes commonly required to be submitted within 60 to 120 days.
All commercial and operational terms agreed and documented.
Legal, procurement, and operations have signed off.
Document is signed and becomes legally effective.
Post-termination billing and claims are closed out per contract timelines.
| Criteria | Shipping Program Agreement | Master Service Agreement |
|---|---|---|
| Purpose | rates and slas | broad services and deliverables |
| Notarization | typically not required | rarely required |
| Typical Duration | annual or multi-year | multi-year with milestones |
| eSigning Friendly |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |