Shipping Standard Operating Procedure

SHIPPING STANDARD OPERATING PROCEDURE

RECITALS

WHEREAS, Party A (Company Responsible for Shipment): is engaged in manufacturing, warehousing, and arranging shipments of product; and

WHEREAS, Party B (Shipping Provider / Carrier): will provide transportation, handling, and related logistics services in accordance with the procedures and terms set forth in this Shipping Standard Operating Procedure ("SOP"); and

NOW, THEREFORE, effective as of , the parties agree to adopt and follow the procedures contained herein.

SCOPE OF WORK

This SOP describes the required processes, responsibilities, and controls for receiving, preparing, scheduling, transporting, and delivering shipments originating from Party A facilities and handled by Party B. It applies to all standard finished goods shipments, palletized freight, and parcel shipments covered by the parties' commercial arrangement.

DEFINITIONS

"Shipment" means a single shipment unit as documented on the bill of lading or shipping manifest. "Deliver-to" means the ultimate consignee address specified on the shipping documents. "Carrier Equipment" means trailers, containers, pallets and other materials used by Party B to transport goods.

OPERATIONAL PROCEDURES

Order Receiving & Verification

All outbound orders must be submitted via the mutually agreed order interface. Each release must include item SKU, quantity, weight, dimensions, pallet configuration, and required delivery date. Party A contact for order clarifications: Phone:

Packaging & Labeling

Packaging must protect product integrity and satisfy carrier requirements. Labels must include SKU, quantity, purchase order number, and barcodes where applicable. Special handling instructions (if any):

Documentation & Manifests

Party B shall generate a bill of lading or manifest for each dispatch that includes shipment contents, weight, declared value (if applicable), and any hazardous material declarations. Packing lists must accompany each shipment and be accessible to the consignee upon request.

Pickup, Scheduling & Carrier Performance

Party B will provide pickup windows and confirm collection by electronic notice. Standard pickup lead time: Party B shall meet on-time pickup and delivery KPIs as agreed in the commercial terms.

Loading, Handling & Safety

All loading must follow safe lifting, stacking, and blocking practices. The party performing loading must record weight distribution and securement methods on the shipping document. Any unsafe conditions observed by the carrier must be reported immediately to Party A.

Quality Control & Inspections

Random inspections may be performed by Party A prior to dispatch. Nonconforming packaging or labeling must be corrected prior to carrier acceptance unless otherwise authorized in writing.

Returns, Claims & Incident Reporting

Party B must notify Party A within hours of any damage, loss, or delay. Claims must be submitted with evidence (photos, delivery receipts) within the claim submission window specified by the parties.

TRAINING & COMPETENCY

Party B personnel assigned to handle Party A shipments must be trained in this SOP and in applicable safety and hazardous materials handling. Training frequency:

PAYMENT TERMS

TERM AND TERMINATION

Term Commencement Date: — Term Expiration Date:

Either party may terminate this SOP for convenience upon written notice to the other party no less than prior to the proposed termination date. Termination for cause may be immediate if the defaulting party fails to cure a material breach within a reasonable cure period after written notice.

CONFIDENTIALITY

Each party acknowledges that it may receive Confidential Information of the other party. "Confidential Information" includes non-public pricing, customer lists, product specifications, and logistics routing plans. Each party shall (i) use Confidential Information only for performance under this SOP; (ii) restrict disclosure to employees and subcontractors with a need to know; and (iii) protect such information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidentiality obligations shall survive termination for a period of unless otherwise required by law.

GOVERNING LAW

This SOP shall be governed by and construed in accordance with the laws of the state of without regard to its conflict of laws rules.

ENTIRE AGREEMENT; AMENDMENT

This SOP, together with any referenced master services agreement or purchase order terms, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings. No modification, amendment or waiver shall be effective unless executed in writing by authorized representatives of both parties.

SEVERABILITY; WAIVER

If any provision of this SOP is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not be deemed a waiver of future enforcement of that or any other provision.

RECORDS AND AUDIT RIGHTS

Each party shall retain operational records, manifests, and training records relevant to shipments under this SOP for a period of and will permit the other party reasonable access to inspect such records upon prior written notice.

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