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SOC2 Representation Agreement

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SOC2 REPRESENTATION AGREEMENT

This SOC 2 Representation Agreement (the Agreement) is made as of by and between Service Provider: , with principal place of business at , and Recipient: , with principal place of business at .

RECITALS

WHEREAS, Service Provider engaged an independent licensed CPA or accounting firm (the Audit Firm) to perform a SOC 2 examination and to issue a SOC 2 report covering specified Trust Services Criteria for the period identified in the report (the SOC 2 Report); and

WHEREAS, Recipient has requested certain representations relating to the SOC 2 Report and Service Provider is willing to provide such representations, subject to the terms and conditions set forth in this Agreement; and

WHEREAS, the parties desire to establish the conditions under which Recipient may rely on the SOC 2 Report and the respective responsibilities of the parties with respect to confidentiality, use, and any required cooperation with additional audit procedures.

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

1. DEFINITIONS

For purposes of this Agreement: "SOC 2 Report" means the report issued by the Audit Firm identified as dated covering the period . "Confidential Information" means the SOC 2 Report and any non-public information disclosed in connection with this Agreement.

2. SOC 2 REPORT AND REPORT TYPE

Service Provider represents that the SOC 2 Report was prepared by an independent licensed Audit Firm and that, to Service Provider's knowledge, the report accurately reflects the Audit Firm's examination and findings. The parties acknowledge the SOC 2 Report addresses the following report type(s): Additional description (if any):

3. REPRESENTATIONS AND WARRANTIES

Service Provider hereby represents and warrants to Recipient that, as of the dates of the SOC 2 Report and the Effective Date of this Agreement: (a) the SOC 2 Report was prepared in accordance with professional standards applicable to SOC 2 examinations; (b) the descriptions of systems and controls contained in the SOC 2 Report fairly present the system and controls covered by the examination; and (c) to Service Provider's knowledge, there have been no material adverse changes to the systems, processes, or controls described in the SOC 2 Report that would reasonably be expected to render the representations in the SOC 2 Report misleading in any material respect.

Recipient acknowledges that the SOC 2 Report is limited in scope and does not constitute a guarantee or warranty of future performance, availability, security, or compliance. Recipient's reliance on the SOC 2 Report is limited to the specific representations and the period expressly covered by the SOC 2 Report.

4. PERMITTED USES AND RESTRICTIONS

The SOC 2 Report may be used by Recipient solely for its internal risk assessment, due diligence, and compliance purposes related to Recipient's business relationship with Service Provider, and may be disclosed to Recipient's auditors, legal counsel, and regulators on a confidential, need-to-know basis. Recipient shall not distribute, publish, or otherwise disclose the SOC 2 Report to third parties except as expressly permitted by this Agreement or required by law.

Permitted recipients and scope of reliance:

5. CONFIDENTIALITY; LEGALLY COMPELLED DISCLOSURE

Recipient shall treat the SOC 2 Report as Confidential Information. Recipient shall take commercially reasonable measures to protect the SOC 2 Report from unauthorized disclosure, including limiting access to employees and advisors with a demonstrable need to know and entering into written confidentiality obligations binding such persons.

If Recipient is compelled by law, regulation, or court order to disclose the SOC 2 Report, Recipient shall (to the extent legally permitted) provide prompt written notice to Service Provider and cooperate reasonably with Service Provider to seek confidential treatment, a protective order, or other appropriate remedy. Any disclosure made pursuant to lawful compulsion shall be limited to the extent necessary and Recipient shall use reasonable efforts to obtain confidential treatment for such disclosure.

6. COOPERATION WITH AUDIT

Unless otherwise agreed, Recipient shall not request that the Audit Firm perform additional testing or procedures without Service Provider's prior written consent. If Recipient requires further audit procedures, the parties shall negotiate in good faith the scope, timing, and allocation of costs for such procedures and document those terms in a separate engagement letter.

Additional testing requirements or related comments:

7. LIMITATION OF LIABILITY; INDEMNIFICATION

Except for liability arising from willful misconduct or gross negligence, neither party shall be liable to the other for any consequential, incidental, special, punitive, or exemplary damages arising out of or related to this Agreement or the SOC 2 Report, regardless of theory of liability.

Each party shall indemnify, defend, and hold harmless the other party from and against any third-party claim, loss, or damage arising from the indemnifying party's breach of its representations, warranties, or confidentiality obligations under this Agreement. The indemnified party shall promptly notify the indemnifying party in writing of any claim and shall reasonably cooperate in the defense at the indemnifying party's expense.

Aggregate limitation on liability (if any):

8. TERM; SURVIVAL; TERMINATION

This Agreement shall commence on the Effective Date and continue for a period of one (1) year, unless earlier terminated by mutual written agreement or for material breach where the breaching party fails to cure within thirty (30) days of written notice. Notwithstanding termination, obligations that by their nature survive termination shall remain in effect, including confidentiality, indemnification, and limitations of liability.

9. NOTICES

10. MISCELLANEOUS

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state identified by the parties below without regard to its conflicts of law principles. Governing state:

Entire Agreement: This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, and communications, both written and oral, relating to the SOC 2 Report and the matters contemplated herein.

Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect and shall be interpreted to give effect to the original intent of the parties to the fullest extent permitted by law.

Amendments and Waiver: No amendment, modification or waiver of any provision of this Agreement shall be effective unless in a writing signed by both parties. A waiver of any breach shall not constitute a waiver of any subsequent breach.

Counterparts: This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Facsimile, electronic image or other reproduction of a signature shall be binding for all purposes.

CERTIFICATION

Each party represents and warrants that it has the full right, power, and authority to enter into and perform its obligations under this Agreement, that the individual signing below is duly authorized to execute this Agreement on behalf of such party, and that execution and delivery of this Agreement and performance of its obligations hereunder do not violate any other agreement to which such party is bound.

Service Provider:

By:

Date:

Recipient:

By:

Date:

Enter text✕

What the SOC2 Representation Agreement Means

A SOC2 Representation Agreement is a written statement by a service organization that describes and warrants the design, implementation, and maintenance of specified controls relevant to a customer’s data or systems covered by a SOC 2 report. It typically summarizes the scope of systems, control objectives (security, availability, processing integrity, confidentiality, privacy), and any attestations or limitations. The agreement may be exchanged between vendor and customer, used to support procurement due diligence, or included as an exhibit to a commercial contract to set expectations about control evidence and reporting cadence during the engagement term.

Why a SOC2 Representation Matters to Vendors and Customers

A clear representation aligns expectations on controls and reporting frequency, reduces audit ambiguity, and helps purchasers evaluate residual risk against their compliance obligations. It creates a contractual basis for remedy and information sharing when control exceptions arise.

Why a SOC2 Representation Matters to Vendors and Customers

Who Typically Signs and Relies on This Agreement

The agreement is used by vendors, customers, and occasionally auditors or procurement teams as part of vendor risk assessments.

  • Security and compliance teams at customer organizations assessing third-party risk and control sufficiency.
  • Vendor security officers or legal teams providing formal attestations about SOC 2 scope and evidence.
  • Procurement or contract managers documenting supplier commitments and reporting obligations.

The document supports downstream governance such as periodic evidence requests, breach notification expectations, and SOC 2 report delivery timelines.

Primary Signatories and Their Roles

Chief Security Officer

As the senior security executive, the CSO attests to control design and oversight, authorizes disclosure of SOC 2 reports, and commits the organization to remediation timelines if deficiencies are identified.

Vendor Legal Counsel

Legal counsel approves the representation language to limit liability, define scope, and ensure consistency with Master Services Agreements and confidentiality obligations between the parties.

Common Data and Security Statements Included

Scope: Systems and services in-scope
Control Categories: Security | Availability | Confidentiality
Report Type: SOC 2 Type I or II
Reporting Period: Date range covered
Exceptions: Known control exceptions
Evidence Access: How reports are shared

Contract Risks if Representations Are Incorrect

Breach of Warranty: Contract damages possible
Indemnity Exposure: Third-party claim liability
Reputational Harm: Customer trust loss
Procurement Termination: Contract cancellation risk
Regulatory Scrutiny: Industry regulator inquiries
Increased Insurance Costs: Premium adjustments likely

Common Preparation Challenges to Anticipate

  • Overbroad language that implies controls beyond the SOC 2 scope, creating mismatched customer expectations and potential liability.
  • Failure to update the agreement after major environment changes or control re-designs, which can render representations stale or inaccurate.
  • Vague remediation timelines for control exceptions, leaving disputes about what constitutes timely corrective action.
  • Insufficient evidence access provisions that prevent customers from validating attestations or receiving timely SOC 2 reports.

Step-by-Step: Completing a SOC2 Representation Agreement

Follow this sequence to prepare a complete, defensible representation that matches your SOC 2 report and contractual obligations.

  • 01
    Identify Scope: List services and systems covered by the SOC 2 report.
  • 02
    Select Report Type: Indicate Type I or Type II and reporting period.
  • 03
    Describe Controls: Summarize control objectives and relevant control families.
  • 04
    Sign and Date: Authorized representative signs; include effective date.

How the Representation Fits into the Vendor Risk Workflow

The agreement is typically exchanged during contracting or as part of a security questionnaire; it complements but does not replace the full SOC 2 report and supporting evidence.

  • Request: Customer requests representation or SOC 2 report.
  • Prepare: Vendor aligns language to audited scope and period.
  • Review: Legal and security review for accuracy and limits.
  • Deliver: Provide signed representation and access to reports.

Key Clauses to Include in a Professional Representation

A well-drafted representation balances transparency for the customer with appropriate limitations and procedural detail so both parties understand obligations and remedies.

Scope Description

Define precisely which services, infrastructure, and logical systems the SOC 2 report covers so customers do not assume coverage beyond audited components.

Report Details

Specify report type (Type I/II), reporting period, auditor name, and whether carve-outs or subservice organizations are in use.

Control Assertions

Summarize control objectives and the vendor’s representation about their design and operating effectiveness within the stated period.

Limitations and Exceptions

State known exceptions and limit liability for events outside vendor control, including force majeure and customer misconfiguration.

Evidence Access

Define how and when the SOC 2 report and supporting artifacts will be shared, redaction rules, and confidentiality protections.

Change Notification

Commit to notify the customer within a specified timeframe when material control changes or significant incidents occur.

How to Configure an Electronic Representation Workflow

Set up an eSignature workflow that enforces signer order, authentication, and record retention consistent with legal requirements.

Field Configuration
Signer Order Sequential signing with vendor authorized signer first
Authentication Email + optional SMS OTP or KBA for higher assurance
Document Retention Immutable copy and audit trail retained
Access Controls Limit downloads and set expiration for signing links

Digital Signing and Evidence Capture Considerations

Use an eSignature platform that captures an audit trail and preserves a reproducible record of the signing event.

  • Authentication: Support email, SMS OTP, and stronger options for high-risk transactions
  • Audit Trail: Record IP, timestamp, and action history for each signer
  • File Formats: Preserve final signed PDF and machine-readable audit log

Ensure the platform you choose supports retention requirements and any industry-specific compliance such as HIPAA (BAA) or 21 CFR Part 11 where relevant.

Typical Timelines and Response Expectations

Establish deadlines for report delivery, remediation updates, and periodic re-attestation to maintain a clear compliance cadence.

Report Delivery:

Deliver SOC 2 report within agreed days after issuance.

Remediation Updates:

Provide corrective action status within 30–90 days of exception discovery.

Annual Re-Attestation:

Reconfirm representations with each new SOC 2 reporting period.

Incident Notification:

Notify customers of material incidents per contract timelines.

Evidence Requests:

Respond to documented evidence requests within agreed SLA.

eSignature Pricing and Compliance at a Glance

Comparison of common eSignature vendors and their baseline pricing and compliance posture; signNow appears first for parity in evaluation.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently Asked Questions about SOC2 Representation Agreements

Answers to common legal and practical questions encountered when preparing, signing, and relying on SOC2 representations.


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