Scope Description
Define precisely which services, infrastructure, and logical systems the SOC 2 report covers so customers do not assume coverage beyond audited components.
A clear representation aligns expectations on controls and reporting frequency, reduces audit ambiguity, and helps purchasers evaluate residual risk against their compliance obligations. It creates a contractual basis for remedy and information sharing when control exceptions arise.
The agreement is used by vendors, customers, and occasionally auditors or procurement teams as part of vendor risk assessments.
The document supports downstream governance such as periodic evidence requests, breach notification expectations, and SOC 2 report delivery timelines.
As the senior security executive, the CSO attests to control design and oversight, authorizes disclosure of SOC 2 reports, and commits the organization to remediation timelines if deficiencies are identified.
Legal counsel approves the representation language to limit liability, define scope, and ensure consistency with Master Services Agreements and confidentiality obligations between the parties.
Define precisely which services, infrastructure, and logical systems the SOC 2 report covers so customers do not assume coverage beyond audited components.
Specify report type (Type I/II), reporting period, auditor name, and whether carve-outs or subservice organizations are in use.
Summarize control objectives and the vendor’s representation about their design and operating effectiveness within the stated period.
State known exceptions and limit liability for events outside vendor control, including force majeure and customer misconfiguration.
Define how and when the SOC 2 report and supporting artifacts will be shared, redaction rules, and confidentiality protections.
Commit to notify the customer within a specified timeframe when material control changes or significant incidents occur.
| Field | Configuration |
|---|---|
| Signer Order | Sequential signing with vendor authorized signer first |
| Authentication | Email + optional SMS OTP or KBA for higher assurance |
| Document Retention | Immutable copy and audit trail retained |
| Access Controls | Limit downloads and set expiration for signing links |
Use an eSignature platform that captures an audit trail and preserves a reproducible record of the signing event.
Ensure the platform you choose supports retention requirements and any industry-specific compliance such as HIPAA (BAA) or 21 CFR Part 11 where relevant.
Deliver SOC 2 report within agreed days after issuance.
Provide corrective action status within 30–90 days of exception discovery.
Reconfirm representations with each new SOC 2 reporting period.
Notify customers of material incidents per contract timelines.
Respond to documented evidence requests within agreed SLA.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |