User Conduct
Define prohibited behavior, harassment policies, and content standards to provide objective moderation criteria and due process.
A clear Social Networking Service Agreement protects platform operators from liability, defines user responsibilities, and provides a framework for content moderation and dispute resolution.
Platforms, legal teams, content moderators, and community managers use this agreement to govern user behavior and platform policies.
Organizations adopt or adapt the agreement to fit scale, industry rules, and applicable state or federal law.
| Field | Configuration |
|---|---|
| Assent Method | Clickwrap with mandatory checkbox |
| Record Retention | Store signed record and audit trail |
| Authentication | Email or SMS verification |
| Versioning | Log and timestamp each accepted version |
Ensure the platform records intent, consent, attribution, and retention to meet e-signature legal tests.
Define prohibited behavior, harassment policies, and content standards to provide objective moderation criteria and due process.
Specify the license users grant the platform, including scope, duration, and rights to modify, host, and display user content.
Link to the privacy policy and summarize data collection, processing, sharing, and retention to meet disclosure obligations.
State governing law, venue, and whether arbitration applies; clarity reduces litigation risk and forum disputes.
Explain suspension and termination triggers, notice processes, and data retrieval options for users on account closure.
Limit damages and disclaim warranties where permitted by law, balancing enforceability with consumer protection rules.
At least 30 days before changes take effect
Typically 14–30 days to request review
48–72 hours for initial moderation response
Respond within statutory timeframe (varies by law)
Starts on effective date of agreement
| Document Type | Social Networking Service Agreement | Terms of Service |
|---|---|---|
| Primary Purpose | user conduct and content rules | general platform rules |
| Binding Status | yes when accepted | yes when accepted |
| Signature Required | assent (clickwrap) | assent (clickwrap) |
| Typical Notarization | none | none |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | Limited |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA) | Yes (BAA) | Yes (BAA) | No | No |