Location
Exact street address, nearest cross-street, lane orientation, and GPS coordinates if available to eliminate ambiguity for crews.
A clear Streets Repair Request speeds assessment, reduces public-safety risk, and creates an administrative record useful for tracking repairs and potential claims. Properly completed requests help departments prioritize critical hazards and link repairs to funding and maintenance schedules.
Streets Repair Requests are used by residents, business owners, municipal staff, and contractors to report roadway and adjacent public-right-of-way issues.
Accurate submissions from these groups reduce inspection cycles and support accountability for response times and follow-up.
Exact street address, nearest cross-street, lane orientation, and GPS coordinates if available to eliminate ambiguity for crews.
Select or describe the category (pothole, curb, sidewalk, drainage, streetlight, signage) so work orders route correctly.
Concise description of damage, size estimates (e.g., 3 ft wide, 4 in deep), and observed hazards for prioritization.
Attach clear photos with date/time; include a wide shot for context and a close-up for detail to speed triage.
Name, phone, and email for follow-up and, if requested, permission to provide updates to the requester.
Indicate if the condition is an immediate safety risk to pedestrians or vehicles so crews can escalate response.
| Field | Configuration |
|---|---|
| Location Field | Make required; accept GPS coordinates and free-text address |
| Issue Type | Dropdown mapped to internal work order codes |
| Urgency Flag | Conditional routing to on-call crews if flagged |
| Attachments | Allow JPG/PNG/PDF; size limit 10 MB |
Choose a platform that supports file uploads, mobile submissions, and integrations with asset-management systems.
Integration with GIS and asset-management tools reduces duplicate entry and improves data consistency for scheduling and budgeting.
24–72 hours typical for safety-critical issues
7–30 days based on backlog and budget
Weeks to months for design and contractor scheduling
Many systems email a tracking number within 24 hours
Status updates posted via portal or email notifications
A resident submitted photos and GPS coords
A contractor reported curb damage after excavation work
Dated images—wide and close-up—are primary evidence used for triage and prioritization; include landmarks for orientation.
If an injury or vehicle damage occurred, include a brief incident report to flag liability and escalate repair priority.
If related to nearby construction, add permit numbers and contractor contact information to coordinate remediation.
Parcel number or lease ID when requests are tied to specific properties or reimbursement claims.
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|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |