Can the MRA be e-signed?

Yes, electronic signatures generally satisfy legal requirements under the federal ESIGN Act (15 U.S.C. §7001) and UETA where adopted. Confirm the MRA does not fall within ESIGN exceptions and that consumer disclosures and authentication meet regulatory needs.

What authentication is required?

Choose authentication appropriate to transaction risk. Email or SMS may suffice for low-risk agreements; KBA, multi-factor, or certificate-based methods suit higher-risk or regulated contexts. Document chosen method and retain audit evidence to support attribution and non-repudiation.

Are notarization or witnesses required?

Notarization and witness requirements depend on state law and the document's subject matter. Many states require notarization for deeds and some powers of attorney. Check local notary rules and RON statutes; when in doubt, obtain notarization to reduce execution risk.

How long must records be kept?

Retention periods vary by regulator: IRS typically three years (IRC §6501(a)), HIPAA six years (45 CFR §164.530(j)), and securities or state rules may be longer. Retain executed MRAs per the longest applicable legal or contractual requirement.

What if names do not match?

Mismatched names or titles can invalidate execution or trigger tax/reporting issues. Correct legal names before signing, add a verified 'also known as' clause if necessary, and include identification documents in the audit trail to support attribution.

Which platforms meet compliance?

Select a vendor providing TLS 1.2/1.3, AES-256 at rest, SOC 2 Type II, ISO 27001, and ESIGN/UETA compliance with an available HIPAA BAA when required. signNow meets these standards and offers BAA support for covered workflows.

Electronic Signature
Templates
Legal
Subscriber MRA Agreement

Subscriber MRA Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

Subscriber MRA Agreement

This Subscriber MRA Agreement (the "Agreement") is made and entered into as of Effective Date: by and between Provider Name: , a , with principal address and Subscriber Name: , a , with principal address .

RECITALS

WHEREAS, Provider operates and controls certain services, technology, registrations and related documentation described herein (the "Services"); and

WHEREAS, Subscriber desires to register for and obtain access to the Services subject to the terms and conditions of a master registration and access arrangement (this Agreement); and

WHEREAS, Provider is willing to grant Subscriber the rights and access described in this Agreement on the terms set forth below.

NOW, THEREFORE, in consideration of the mutual covenants and agreements set forth herein, the parties agree as follows:

1. DEFINITIONS

For purposes of this Agreement, the following terms shall have the meanings set forth below. "Confidential Information" means information disclosed by a party that is designated confidential or that ought reasonably to be understood as confidential. "Documentation" means Provider's technical and user documentation made available to Subscriber in connection with the Services.

2. SUBSCRIPTION GRANT

Provider hereby grants Subscriber a non-exclusive, non-transferable, revocable right to access and use the Services solely for Subscriber's internal business purposes in accordance with this Agreement and the Documentation. Subscriber shall not sublicense, resell or distribute the Services except as expressly permitted in a separate written agreement signed by Provider.

3. TERM AND TERMINATION

The term of this Agreement commences on the Effective Date and continues for an initial term of unless earlier terminated as provided herein. Thereafter the Agreement shall automatically renew for successive terms of unless either party provides written notice of non-renewal at least days prior to the end of the then-current term.

Either party may terminate this Agreement for material breach by the other party if the breach remains uncured for a period of days after written notice specifying the nature of the breach.

4. FEES AND PAYMENT

Subscriber shall pay Provider the fees set forth in the applicable Subscription Order. Unless otherwise stated, fees are due within days of invoice. All fees are nonrefundable except as expressly provided in this Agreement.

Initial Fee Billing Frequency

5. CONFIDENTIALITY

Each party agrees to maintain the other's Confidential Information in strict confidence, to use such information only to perform its obligations under this Agreement, and to restrict disclosure to employees, contractors or affiliates who have a need to know and are bound by confidentiality obligations at least as protective as those set forth herein. Confidential obligations will survive termination of this Agreement for a period of five (5) years, or as otherwise required by applicable law for trade secrets.

6. INTELLECTUAL PROPERTY

Provider retains all right, title and interest in and to the Services, Documentation and any related intellectual property. Subscriber acknowledges that it acquires only a limited right to access and use the Services as expressly set forth in this Agreement. Subscriber shall not modify, decompile, disassemble or reverse engineer the Services except to the extent expressly permitted by applicable law.

7. WARRANTIES; DISCLAIMER

Provider warrants that it will provide the Services in a professional manner consistent with industry standards. EXCEPT FOR THE FOREGOING EXPRESS WARRANTY, THE SERVICES ARE PROVIDED "AS IS" AND PROVIDER DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

8. INDEMNIFICATION

Subscriber shall indemnify, defend and hold harmless Provider and its officers, directors and employees from and against any third-party claims, liabilities, losses or expenses arising from Subscriber's breach of this Agreement, misuse of the Services, or violation of law. Provider shall indemnify Subscriber for claims alleging that the Services infringe a third party's issued United States patent, copyright or trademark, provided Provider is given prompt notice and sole control of the defense and settlement of such claim.

9. LIMITATION OF LIABILITY

EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, BREACH OF CONFIDENTIALITY OR INDEMNIFICATION OBLIGATIONS, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES. THE AGGREGATE LIABILITY OF EITHER PARTY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE AGGREGATE FEES PAID BY SUBSCRIBER TO PROVIDER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10. NOTICES

All notices required or permitted under this Agreement shall be in writing and shall be delivered to the addresses set forth below (or to such other address as a party may designate by notice). Notices shall be deemed given upon receipt if delivered personally, by nationally recognized overnight courier, or confirmed electronic delivery.

Provider Notice Contact Provider Notice Address Subscriber Notice Contact Subscriber Notice Address

11. AMENDMENTS; WAIVER

No amendment, modification or waiver of any provision of this Agreement shall be effective unless in a writing signed by both parties. The failure of either party to enforce any provision shall not be construed as a waiver of future enforcement of that or any other provision.

12. SEVERABILITY

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect and the parties shall negotiate in good faith to replace the invalid or unenforceable provision with a valid provision that most closely approximates the original intent.

13. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state of , without regard to conflict of law principles.

14. ENTIRE AGREEMENT

This Agreement, together with any Subscription Orders and exhibits expressly incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral.

15. COUNTERPARTS

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument. Signatures transmitted by electronic means shall be binding.

ADDITIONAL DETAILS

Services and Scope Special Conditions (if any)

SUBSCRIBER ENTITY TYPE

Select applicable entity type Individual Corporation LLC Other:

Provider:

By:

Date:

Subscriber:

By:

Date:

What the Subscriber MRA Agreement Is

Subscriber MRA Agreement is a written contract that defines the relationship, responsibilities, and data handling obligations between a subscriber and the issuing party for mutually recognized account access, authentication, or managed registration activities. It specifies rights, term, termination, indemnities, confidentiality, and any technical or compliance standards the subscriber must meet. This agreement is commonly used to authorize access, delegate identity verification tasks, and record service-level commitments. The document functions as both a commercial contract and a compliance record for audits, and it should be retained according to applicable regulatory and industry retention rules.

Why a Clear Subscriber MRA Agreement Matters

A Subscriber MRA Agreement clarifies responsibilities, reduces operational ambiguity, and documents security and privacy commitments required for regulatory compliance. It creates an auditable record for inspections and supports enforceability of access controls, indemnities, and service-level obligations between parties.

Who Typically Prepares or Signs an MRA

Typical organizations and roles that prepare or sign Subscriber MRA Agreements include contractors, IT security teams, compliance officers, and contract managers.

Enterprise IT and security teams managing federated identities and access policies across vendors.
Compliance and legal departments verifying contractual compliance, audit trails, and data handling obligations.
Service providers and platform subscribers establishing authentication methods, SLA terms, and termination processes.

Smaller businesses, resellers, and regulated entities also use MRAs when delegating identity verification or sharing access under defined security controls.

Core Components to Include in a Subscriber MRA Agreement

Core components of a professional Subscriber MRA Agreement combine legal, technical, and operational elements to ensure clear obligations and measurable compliance.

Parties

Identify the subscriber, issuer, and any third-party agents. Include legal entity names, organizational addresses, and authorized representative names with titles for signature and service of process purposes.

Term

Specify effective date, initial term, renewal conditions, and termination rights. Include notice periods, cure periods, and post-termination obligations such as data return or destruction and survival clauses.

Scope

Describe permitted uses of credentials, delegated authentication tasks, access levels, prohibited activities, and any geographic or system limitations. Attach exhibits describing specific interfaces or APIs if applicable.

Security

List technical controls, encryption standards, authentication methods, incident reporting timelines, vulnerability scanning requirements, and responsibilities for breach notification and remediation, including timelines, points of contact, and evidence retention.

Liability

Allocate risk through indemnities, limitation of liability caps, insurance requirements, and remedy pathways. Clarify responsibility for third-party claims and expenses arising from subscriber actions or breaches.

Audit

Define audit rights, frequency, permitted scope, evidence types, and confidentiality protections. State whether audits are on-site, remote, or both, and the process for addressing findings.

Step-by-Step: Complete, Sign, and Record the Agreement

Follow these sequential steps to complete, sign, and record a Subscriber MRA Agreement accurately online.

01

Prepare document: Assemble agreement, exhibits, and supporting evidence.
02

Confirm parties: Verify legal names and signatory authority.
03

Select signing method: Choose eSign, in-person, or RON per rules.
04

Execute & retain: Obtain signatures, save final PDF, and log audit trail.

Online Workflow Settings to Capture Required Data

Configure an online workflow to route the Subscriber MRA Agreement, apply fields, and capture audit data automatically.

Field	Configuration
Signing Order	Sequential or parallel signer routing
Authentication	Email link, SMS code, or KBA
Conditional Fields	Show fields based on role or answer
Auto-Notifications	Email reminders and completion alerts
Storage Location	Encrypted cloud storage with retention policy

Technical and Compliance Requirements for eSigning

Digital signing requires compatible file formats, signer authentication, secure storage, and integrations with directory or CRM systems for efficient routing.

Formats: PDF, DOCX, and HTML supported
Auth Methods: Email, SMS, SSO options
Integrations: Salesforce, NetSuite, Google Workspace

How an eSignature Transaction Typically Progresses

Typical e-signing flow for a Subscriber MRA Agreement from upload to signed record, including audit capture.

Upload document: Add final contract and exhibits.
Place fields: Insert signature, date, and initial fields.
Send to signer: Email or link with authentication.
Completion: Capture signed PDF and audit trail.

Best Practices to Improve Accuracy and Enforceability

Follow these best practices to reduce execution delays and strengthen enforceability of the Subscriber MRA Agreement.

Use precise definitions throughout

Define terms such as 'subscriber', 'issued credential', 'authorized agent', and 'access event' consistently. Precise definitions prevent later disputes and make obligations easier to enforce or audit across technical and legal teams.

Limit indefinite obligations

Avoid open-ended duties and vague service levels. Specify measurable SLAs, notification windows, and remediation steps so both parties understand expectations and any remedies for nonperformance, including credit or termination rights.

Document security obligations clearly

Assign clear responsibility for encryption, key management, and logging. Indicate accepted cryptographic standards, rotation schedules, and minimum log retention to satisfy auditors and support breach investigations, with contact points and escalation paths.

Preserve audit and version history

Keep exhibits and API specifications current and versioned. Require that changes to interfaces or access methods be communicated in writing and allow a review period to assess security and operational impact.

Common Preparation Pitfalls to Avoid

Using inconsistent legal names or titles for signatories leads to execution delays, identity verification failures, and possible tax reporting or payment processing issues.
Failing to specify authentication strength can invalidate an electronic signature under ESIGN or industry-specific rules, increasing legal risk in disputes.
Omitting data-retention or audit-log requirements complicates regulatory responses and may result in noncompliance with HIPAA, SEC, or IRS recordkeeping rules.
Attaching vague exhibits or failing to reference versioned APIs creates operational ambiguity and increases the chance of integration errors or security gaps.

Key Risks and Potential Penalties

Contractual Breach: Damages and injunctions possible

Regulatory Fines: State or federal penalties

I-9 / Tax Risk: Backup withholding, reporting penalties

Data Breach Liability: HIPAA breach fines, class actions

Operational Downtime: Service interruption and lost revenue

Enforcement Costs: Legal fees and arbitration expenses

Pricing and Core Feature Snapshot for eSignature Platforms

Compare signNow and other common eSignature platforms on pricing and feature items relevant for executing Subscriber MRA Agreements.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	7-day free trial	Varies	Varies	Varies	Varies
Bulk Send	Yes	Yes	Yes	Yes	Varies
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No

FAQs and Troubleshooting for Subscriber MRA Agreements

Answers to frequent questions about completing, signing, and validating a Subscriber MRA Agreement, with troubleshooting steps for common execution issues.

Need help? Contact support

Can the MRA be e-signed?
Yes, electronic signatures generally satisfy legal requirements under the federal ESIGN Act (15 U.S.C. §7001) and UETA where adopted. Confirm the MRA does not fall within ESIGN exceptions and that consumer disclosures and authentication meet regulatory needs.
What authentication is required?
Choose authentication appropriate to transaction risk. Email or SMS may suffice for low-risk agreements; KBA, multi-factor, or certificate-based methods suit higher-risk or regulated contexts. Document chosen method and retain audit evidence to support attribution and non-repudiation.
Are notarization or witnesses required?
Notarization and witness requirements depend on state law and the document's subject matter. Many states require notarization for deeds and some powers of attorney. Check local notary rules and RON statutes; when in doubt, obtain notarization to reduce execution risk.
How long must records be kept?
Retention periods vary by regulator: IRS typically three years (IRC §6501(a)), HIPAA six years (45 CFR §164.530(j)), and securities or state rules may be longer. Retain executed MRAs per the longest applicable legal or contractual requirement.
What if names do not match?
Mismatched names or titles can invalidate execution or trigger tax/reporting issues. Correct legal names before signing, add a verified 'also known as' clause if necessary, and include identification documents in the audit trail to support attribution.
Which platforms meet compliance?
Select a vendor providing TLS 1.2/1.3, AES-256 at rest, SOC 2 Type II, ISO 27001, and ESIGN/UETA compliance with an available HIPAA BAA when required. signNow meets these standards and offers BAA support for covered workflows.

be ready to get more

Join over 28 million airSlate SignNow users

Sign Now