Support Ticket Submission

Support Ticket Submission and Service Agreement

Whereas

WHEREAS, Client Name: (the "Client") requires technical assistance, maintenance, or remediation services with respect to the systems and software identified below; and

WHEREAS, Service Provider Name: (the "Service Provider") is willing to provide such assistance under the terms set forth in this Support Ticket Submission and Service Agreement (the "Agreement").

Ticket Details

Scope of Work

The Service Provider shall perform the diagnostic, remediation, configuration, testing, and documented follow-up tasks reasonably necessary to address the issue described in this ticket. The scope shall include troubleshooting, temporary or permanent fixes, and recommendations for preventing recurrence. Any work outside the description provided below will require separate written authorization.

Payment Terms

The Client agrees to pay the Service Provider for services performed pursuant to this ticket. Fees shall be set forth below and invoiced in accordance with the payment schedule.

Term and Termination

This Agreement commences on Start Date: and continues until End Date: or until the services described herein are completed, unless earlier terminated in accordance with this section.

Either party may terminate this Agreement for convenience upon written notice delivered at least Notice Period (days): prior to the intended termination date. Termination for cause may be immediate where a material breach has occurred and the breaching party fails to cure within a reasonable cure period where required.

Confidentiality

Each party shall treat as confidential all non-public information disclosed by the other party in connection with the services rendered under this Agreement, including technical data, business information, customer data, and system credentials. Confidential information shall not be disclosed to third parties except as necessary for performance or as required by law. The obligations in this clause survive termination of this Agreement for a period of three (3) years or longer if required to protect personal data.

Limitation of Liability

Except as expressly provided otherwise in a separate written agreement, neither party shall be liable to the other for incidental, consequential, punitive, or special damages. The total liability of the Service Provider for any claim arising out of or relating to this Agreement shall be limited to direct damages not exceeding the total fees paid by the Client for the services described in this ticket.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of laws principles. Any disputes shall be resolved in the courts located within that jurisdiction unless the parties mutually agree otherwise in writing.

Entire Agreement

This Support Ticket Submission and Service Agreement, including any attachments and approved change orders signed by both parties, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, and communications, whether oral or written. Any modification must be in writing and signed by authorized representatives of both parties.

By submitting this ticket and signing below, the Client acknowledges that the information provided is accurate to the best of their knowledge, that the Client has authority to request the services, and that the Client agrees to the terms and payment obligations set forth above.

The Client authorizes the Service Provider to access systems, logs, and other technical resources as reasonably necessary to diagnose and remediate the reported issue. The Client represents that it has the right to grant such access and that such access does not violate any third-party agreement.

Sign Now