Tech Support Request Form

Tech Support Request Form & Service Agreement

Parties and Recitals

This Tech Support Request Form and Service Agreement (the Agreement) is entered into by and between Client Name: and Service Provider Name: .

WHEREAS, Client requires technical support, maintenance, and related services for the systems and equipment identified herein; and

WHEREAS, Service Provider is duly qualified and experienced to provide such technical support and has agreed to provide services under the terms and conditions of this Agreement; and

NOW, THEREFORE, in consideration of the mutual promises contained herein, the Parties agree as follows.

Support Request Details

Critical (production down)    High (severe impact)    Medium (limited impact)    Low (informational)

Requested Service Type:    Remote support    Onsite support    Scheduled maintenance

Authorization for access: Client represents that Service Provider is authorized to access systems and equipment identified above for the purpose of diagnosing and resolving the reported issue. Client will provide credentials or physical access as required and will document any access restrictions.

Scope of Work

The Service Provider shall perform the support services described below in a commercially reasonable manner consistent with industry standards. Tasks may include diagnosis, remediation, configuration, patching, and documentation. Any work outside the scope below requires written approval and may incur additional fees.

Payment Terms

Client shall pay Service Provider the fees for services performed as set forth below. All fees are due in accordance with the schedule below. Client is responsible for pre-approved third-party expenses incurred in performance of services.

Term and Termination

This Agreement commences on Start Date: and continues until End Date: unless earlier terminated in accordance with this section.

Either Party may terminate this Agreement for convenience upon giving Notice Period (days): days' prior written notice. Either Party may terminate for material breach if the breaching party fails to cure such breach within 30 days of written notice of breach.

Confidentiality

Each Party will hold in confidence and will not disclose to any third party any Confidential Information of the other Party disclosed in connection with this Agreement. "Confidential Information" means non-public business, technical and financial information identified as confidential at the time of disclosure or that reasonably should be understood to be confidential. Confidential Information does not include information that is or becomes publicly known through no breach of this Agreement, is received from a third party without restriction, or is independently developed without use of the other Party's Confidential Information.

Each Party shall use Confidential Information solely to perform its obligations under this Agreement and shall take reasonable measures to protect Confidential Information from unauthorized disclosure, at least the same degree of care it employs to protect its own confidential materials.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws principles.

Entire Agreement

This Agreement, including the Support Request Details and any attachments or written amendments executed by the Parties, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous communications, proposals and agreements, whether oral or written. No modification shall be effective unless in writing and signed by authorized representatives of both Parties.

Acceptance

By signing below, the Parties certify that the information provided in this Support Request is accurate to the best of their knowledge, the Client authorizes Service Provider to perform the requested work under the terms set forth herein, and each Party acknowledges it has the authority to enter into this Agreement.

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