Technical Troubleshooting Form

TECHNICAL TROUBLESHOOTING & SERVICE AGREEMENT

Parties and Form Date

Client Name:

Form Date:

RECITALS

WHEREAS, Client desires diagnostic, troubleshooting, repair and related technical services for electronic systems, software, network components or devices as described in this form; and

WHEREAS, Service Provider represents that it possesses the skill, experience and equipment necessary to perform such services and agrees to perform the services under the terms set forth below;

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

Scope of Work

Client & System Information

Issue Description & Prior Actions

Attachments included: Yes

Service type: Remote Onsite

Payment Terms

Estimated Service Fee: $    Payment Schedule:

Late payment: Provider may charge a late fee of on any past-due balance. Client shall reimburse Provider for reasonable collection costs.

Client acknowledges that additional parts, replacement hardware or extended labor will be billed separately and require Client authorization unless otherwise agreed in writing.

Term and Termination

Term start date:    Term end date:

Either party may terminate this Agreement for convenience upon days' written notice. Provider may suspend work immediately for nonpayment or breach of access obligations. Termination for cause does not relieve Client of payment for services performed and costs incurred to date.

Confidentiality

Each party agrees that Confidential Information disclosed in connection with the services shall be used solely for performance under this Agreement and shall not be disclosed to third parties except as required by law or with prior written consent. Confidential Information does not include information that is publicly known, becomes publicly known through no fault of the receiving party, or is independently developed by the receiving party. The obligations set forth shall survive termination for a period of three (3) years.

Limitation of Liability; Data Backup

Client is responsible for maintaining current backups of all data and systems prior to performance of any troubleshooting or repair work. Provider will exercise commercially reasonable care but shall not be liable for loss of data, interruption of business or other consequential damages except to the extent caused by Provider's gross negligence or willful misconduct. Provider's aggregate liability for any claim arising out of or relating to this Agreement shall not exceed the total fees paid by Client to Provider under this Agreement for the services giving rise to the claim.

Authorization; Emergency Work

By signing below, Client authorizes Provider to perform the described troubleshooting and to take such interim measures as reasonably necessary to prevent immediate harm to systems. Emergency repairs may be performed at Provider's discretion and billed at prevailing rates. Client grants Provider authority to access systems and facilities as necessary, provided Client has taken reasonable steps to remove sensitive permanent credentials prior to access.

Governing Law; Entire Agreement

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction identified as: , without regard to its conflict of law rules.

This Agreement, together with any scopes of work and attachments referenced herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior proposals, negotiations and understandings, whether written or oral. Amendments must be in writing and signed by both parties.

Acknowledgment

By signing below, the undersigned represent that they are authorized to bind their respective party to the terms of this Agreement, have read and understand the scope of services and payment obligations, and agree to comply with the stated terms.

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