Establishing secure connection…Loading editor…Preparing document…

Technology Product Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

TECHNOLOGY PRODUCT AGREEMENT

This Technology Product Agreement (the "Agreement") is entered into as of by and between Supplier: , having its principal place of business at , and Customer: , having its principal place of business at .

RECITALS

WHEREAS, Supplier has developed or acquired certain technology products and related materials described as: , version (the "Product");

WHEREAS, Customer desires to acquire licenses, delivered copies or services related to the Product and Supplier is willing to provide such licenses, delivery and services on the terms and conditions set forth in this Agreement; and

WHEREAS, the parties intend to set forth their respective rights and obligations with respect to delivery, acceptance, support, intellectual property, confidentiality and payment.

NOW, THEREFORE, in consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. DEFINITIONS

1.1 "Acceptance Tests" means the tests described in Section 3.2 to verify that the Product materially conforms to the functional specifications set forth in the Product Specifications field below.

1.2 "Confidential Information" means non-public information disclosed by a party that is designated confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

2. PRODUCT AND SERVICES

2.1 Product Specifications: Supplier shall deliver the Product substantially in accordance with the specifications and documentation provided below:

2.2 Services: Supplier shall provide the implementation, integration and training services described below:

3. DELIVERY AND ACCEPTANCE

3.1 Delivery: Supplier shall deliver the Product to Customer on or before . Delivery shall include all documentation reasonably required for Customer to install and use the Product.

3.2 Acceptance: Within days after delivery, Customer shall perform Acceptance Tests. The Product shall be deemed accepted if Customer does not deliver a written notice of rejection specifying material nonconformities within the acceptance period. If rejected, Supplier shall use commercially reasonable efforts to correct nonconformities and resubmit the Product for re-testing.

4. LICENSE AND INTELLECTUAL PROPERTY

4.1 License Grant: Subject to Customer's payment of fees and compliance with this Agreement, Supplier grants Customer a non-exclusive, non-transferable, limited license to use the Product solely for Customer's internal business purposes as set forth herein. Any rights not expressly granted are reserved by Supplier.

4.2 Ownership: Supplier retains all right, title and interest in and to the Product, enhancements, derivative works, and all intellectual property rights therein. Customer shall not remove or alter any proprietary notices.

5. FEES, TAXES AND PAYMENT

All fees are exclusive of taxes. Customer shall be responsible for all sales, use, VAT and similar taxes, other than taxes based on Supplier's net income.

6. SUPPORT AND MAINTENANCE

Support obligations shall include response times, issue severity classifications and service levels described above. Additional support or enhancements requested by Customer will be performed at Supplier's then-current rates unless otherwise agreed in writing.

7. CONFIDENTIALITY

Each party agrees (a) to hold Confidential Information of the other party in strict confidence, (b) to use Confidential Information solely to perform its obligations under this Agreement, and (c) not to disclose Confidential Information to any third party except to employees or contractors who have a need to know and are bound by confidentiality obligations no less protective than those set forth herein. Confidential Information shall not include information that is publicly known, rightfully received from a third party without restriction, independently developed, or required to be disclosed by law.

8. REPRESENTATIONS AND WARRANTIES; DISCLAIMERS

8.1 Supplier represents that it has the right to grant the licenses in this Agreement and that the Product will materially conform to the Product Specifications for a period of days following acceptance. Supplier's sole obligation for breach of this warranty is to use commercially reasonable efforts to remedy the nonconformity or, if Supplier cannot remedy, to re-perform the services or refund applicable fees.

8.2 EXCEPT AS PROVIDED ABOVE, THE PRODUCT IS PROVIDED "AS IS" AND SUPPLIER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. LIMITATION OF LIABILITY

EXCEPT FOR LIABILITY ARISING FROM WILLFUL MISCONDUCT, GROSS NEGLIGENCE, BREACHES OF CONFIDENTIALITY OR INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT EXCEED THE AMOUNTS PAID BY CUSTOMER TO SUPPLIER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. INDEMNIFICATION

Supplier shall indemnify, defend and hold Customer harmless from and against any third-party claims alleging that the Product infringes a third party's issued patent, copyright or trademark, provided Supplier is given prompt notice, sole control of the defense and reasonable cooperation. If the Product is, or is likely to be, held infringing, Supplier may, at its option and expense, procure a license, replace or modify the Product to be non-infringing or, if neither is practicable, terminate the license and refund a pro rata portion of prepaid fees.

11. TERM AND TERMINATION

11.1 Term: This Agreement commences on the Effective Date and continues until terminated in accordance with this Section.

11.2 Termination for Cause: Either party may terminate this Agreement for material breach by the other party if the breach remains uncured thirty (30) days after written notice specifying the breach.

11.3 Effect of Termination: Upon termination, Customer shall cease use of the Product and return or destroy Supplier Confidential Information. Termination shall not relieve either party of obligations accrued prior to termination, including payment obligations.

12. TRANSITION ASSISTANCE

Upon termination for any reason, Supplier shall provide reasonable transition assistance for a period of days at Supplier's then-current rates, unless otherwise agreed in writing.

13. NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses below by certified mail, courier, or email (email to be followed by mailed hard copy). Notices are effective upon receipt.

14. AMENDMENT; WAIVER; COUNTERPARTS

14.1 Amendment: Any modification or amendment to this Agreement must be in writing and signed by authorized representatives of both parties.

14.2 Waiver: A failure or delay by either party to enforce any right shall not constitute a waiver of that right unless set forth in a writing signed by the waiving party.

14.3 Counterparts: This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument. Electronic signatures shall be binding.

15. GOVERNING LAW; ENTIRE AGREEMENT; SEVERABILITY

15.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state of , without regard to conflicts of law principles.

15.2 Entire Agreement: This Agreement, together with any exhibits or statements of work referenced herein, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements and understandings relating to its subject matter.

15.3 Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect and the parties shall negotiate in good faith a valid substitute provision reflecting the original intent.

MISCELLANEOUS

Supplier Printed Name:

By:

Date:

Customer Printed Name:

By:

Date:

Enter text✕

What the Technology Product Agreement Covers

A Technology Product Agreement is a legally binding contract that sets the terms for licensing, delivery, support, and maintenance of a software product or technology service between a vendor and a purchaser. It typically defines scope of deliverables, license rights, fees, service levels, data security obligations, intellectual property ownership, change control, warranties, limitations of liability, indemnities, and termination rights. The agreement also describes acceptance criteria, support commitments, and any regulatory or compliance requirements that affect how the product will be deployed, accessed, and maintained over its lifecycle.

Why a Clear Technology Product Agreement Matters

A precise agreement reduces operational risk by documenting responsibilities, timelines, fees, and security controls; it also preserves enforceability when signed electronically under the ESIGN Act (15 U.S.C. §7001) and state UETA where applicable.

Why a Clear Technology Product Agreement Matters

Who Typically Drafts and Signs These Agreements

Different teams engage with a Technology Product Agreement from negotiation through execution.

  • Procurement and sourcing teams managing vendor selection and commercial terms.
  • Legal and contracts teams reviewing risk allocation, IP, liability, and compliance language.
  • IT, security, and product teams validating technical specs, SLAs, and data handling.

Cross-functional review reduces hidden obligations and ensures operational readiness before execution.

Core Sections of a Professional Technology Product Agreement

A thorough agreement organizes obligations into clear sections so each party understands deliverables, rights, and remedies throughout the contract lifecycle.

Parties

Full legal names and entity types for all contracting parties, including authorized signatory identity and addresses to ensure enforceability and proper notice routing.

Scope & Deliverables

Precise description of software, features, milestones, acceptance tests, delivery schedule, and any excluded items to prevent future disputes over expectations.

License & IP

Type of license (perpetual, term, subscription), permitted uses, transfer restrictions, and explicit ownership or assignment of intellectual property and derivative works.

Fees & Payment

Detailed pricing, billing cadence, taxes, expense reimbursement, invoicing procedure, late payment remedies, and any usage- or overage-based billing rules.

Warranties & Support

Performance warranties, defect remediation process, service-level commitments, escalation paths, and remedies such as credits or termination for persistent failures.

Data & Security

Data classification, encryption, incident response, breach notification timing, subcontractor controls, and regulatory obligations including HIPAA or other industry rules.

Security, Compliance, and Technical Controls to Document

In transit: TLS 1.2/1.3 required
At rest: AES-256 encryption
Auditability: Comprehensive audit trails
Certifications: SOC 2 Type II available
Health data: HIPAA (BAA required)
Regulatory: 21 CFR Part 11 support

Step-by-Step: How to Complete the Agreement

Follow a clear sequence to populate, review, and execute the agreement to minimize delays and preserve legal enforceability.

  • 01
    Prepare draft: Populate parties, effective date, and scope.
  • 02
    Technical review: IT validates deliverables and acceptance tests.
  • 03
    Legal review: Legal confirms liability and IP clauses.
  • 04
    Execute: Sign electronically and distribute copies.

How to Configure an Online Signing Workflow

Set up a digital workflow that enforces signer order, authentication, and retention so executed agreements are auditable and reproducible.

Field Configuration
Signature order Define sequential or parallel signing
Authentication level Email link, SMS code, or KBA
Templates Lock required fields and versions
Notifications Auto-reminders and completion alerts

Where to Send and Store the Executed Agreement

Decide recipient lists, corporate filing locations, and final archive processes before execution to ensure compliance and easy retrieval.

  • Counterparties: Each party receives a signed copy
  • Legal repository: Store master in contract repository
  • Procurement system: Upload to vendor management records
  • Audit archive: Save PDF with audit trail

Digital Signing and Technical Requirements

Confirm file formats, authentication options, and integrations so e-signatures meet internal controls.

  • File formats: PDF, DOCX supported
  • Authentication: Email, SMS, SSO
  • Integrations: Salesforce, NetSuite, Microsoft 365

Ensure the chosen platform supports audit trails, secure storage, and any regulatory certifications required by your industry.

Typical Timelines and Key Deadlines

Identify contractual timing events to avoid missed obligations and trigger required actions automatically.

Effective Date:

Use MM/DD/YYYY; governs all timing

Delivery schedule:

Specify milestone dates and deliverables

Acceptance testing:

Deadline for buyer to accept deliverables

Payment due dates:

Net terms or milestone-based payments

Termination notice:

Advance notice period for cancellation

Common Mistakes to Avoid

  • Vague scope descriptions that create dispute about deliverables and result in change-order conflicts and billing disagreements.
  • Leaving security and data handling terms undefined, which can expose the organization to regulatory penalties and breach litigation costs.
  • Failing to specify acceptance criteria or test procedures, causing indefinite disputes about whether the product meets contractual obligations.
  • Not confirming authorized signatories or signing order, which can invalidate execution or require re-signing and delay onboarding.

Contractual and Regulatory Risks to Note

Breach damages: Monetary liability exposure
IP disputes: Ownership litigation risk
Data breach: Regulatory fines and costs
Service outages: Credit or termination risk
Noncompliance: HIPAA or sector fines
Tax reporting: Withholding or reporting issues

Real-World Examples of Technology Agreement Use

These cases show how organizations used electronic execution and structured agreements to streamline operations and secure approvals.

Optica Ventures

Optica Ventures digitized contract execution to speed customer responses and reduce paper handling.

  • Outcome: easier customer signing.
  • "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers."

Xerox (NetSuite Operations)

Xerox integrated signing into ERP workflows to align contracts with billing and fulfillment.

  • Outcome: faster processing and fewer transcription errors.
  • "airSlate SignNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats, based on our integration with NetSuite."

Practical Tips for Reliable and Enforceable Agreements

Adopt standards and checks that reduce ambiguity and support operational performance for both parties.

Define measurable SLAs and penalties
Include clear metrics, testing procedures, remedies for missed service levels, and credit calculation methods so performance issues are quantifiable and resolvable without litigation.
Use explicit acceptance criteria
Describe test cases, acceptance windows, and defect remediation timelines to avoid open-ended acceptance disputes and to document the handoff process.
Document change control
Require written change orders signed by authorized representatives and specify pricing or schedule impacts to control scope creep and billing surprises.
Preserve audit and access rights
Include audit rights, logging requirements, and subcontractor flowdown clauses to ensure compliance and traceability for audits or incident investigations.

Typical Signatories and Their Roles

Procurement Manager

A procurement manager typically negotiates commercial terms, coordinates internal approvals, and verifies billing and compliance clauses. They confirm supplier credentials, prioritize contract language that aligns with purchasing policy, and ensure contractual budget authority before routing for signature.

Chief Information Security Officer

The CISO or delegated security lead reviews technical controls, data transfer provisions, encryption standards, incident response obligations, and subcontractor security to reduce enterprise risk and ensure regulatory alignment.

eSignature Pricing and Feature Snapshot for Signing Technology Agreements

Pricing and feature availability vary by vendor and plan; review vendor terms for plan limits and enterprise add-ons when selecting an eSignature platform.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Frequently Asked Questions About Technology Product Agreements

Answers to common questions about electronic execution, enforceability, notarization, amendments, and retention for technology agreements.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users