Scope of Work
Clearly define services, deliverables, milestones, acceptance testing procedures, and any excluded work to avoid scope creep and billing disputes.
A written agreement reduces ambiguity about deliverables, timelines, pricing, and responsibilities, lowering the chance of disputes and project delays.
Final signature authority generally rests with a named officer or an authorized designee per company policy.
A company officer or delegate who has authority to bind the organization contractually and sign for fees, indemnities, and termination rights; often the CFO or general counsel.
The provider-side project or account manager responsible for implementing services, reporting performance, and coordinating technical acceptance and change requests.
Clearly define services, deliverables, milestones, acceptance testing procedures, and any excluded work to avoid scope creep and billing disputes.
Describe pricing model, invoicing frequency, payment terms, late fees, expense reimbursement, and any milestone or retainage arrangements.
Specify measurable SLAs, uptime targets, response and resolution times, credits or remedies for SLA failures, and monitoring procedures.
Allocate ownership of work product, preexisting IP, and licensing rights; include assignment language or license grants as appropriate.
Require security controls, data handling procedures, breach notification timelines, and any regulatory obligations such as HIPAA or FERPA where applicable.
Limitations of liability, indemnification scope, insurance requirements, and caps on damages should be negotiated and documented clearly.
| Field | Configuration |
|---|---|
| Signers Order | Define sequential or parallel signer order depending on approval needs. |
| Authentication | Choose email verification, SMS code, or advanced signer authentication per risk profile. |
| Notifications | Enable reminder emails and expiration notifications to reduce unsigned documents. |
| Archive Settings | Configure PDF export, audit trail retention, and document indexing for easy retrieval. |
Ensure the platform captures a complete audit trail (timestamps, IP, signer attribution) and complies with the data protection standards relevant to your industry.
When contractual obligations begin; use MM/DD/YYYY format.
Dates tied to deliverables and acceptance testing periods.
Invoice issuance and net payment terms that trigger interest.
Automatic renewal notice and opt-out windows, if any.
Minimum notice required for early termination by either party.
Final terms approved and redline exchanges concluded.
All required parties sign and effective date is recorded.
Provider delivers services per the agreed schedule.
Final acceptance, invoices settled, and contract archived.
Optica needed a mobile signing workflow to close deals remotely.
Tech Data centralized agreements across business units to speed onboarding.
| Criteria | Technology Service Agreement | Statement of Work |
|---|---|---|
| Primary Purpose | ongoing services and governance | specific deliverables and schedule |
| Term | multi-year or evergreen | usually project-limited |
| IP Allocation | negotiated broadly | often focused on project outputs |
| Change Control | formalized change management | scope amendments handled in sow |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card required | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (Business Premium tier) | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 envelopes/user/year limit | Varies by plan | Varies by plan | Varies by plan |