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Technology Services Agreement SPIDRTech

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Technology Services Agreement SPIDRTech

This Technology Services Agreement ("Agreement") is made and entered into as of by and between Service Provider: SPIDRTech, and Client Name: .

WHEREAS

WHEREAS, Service Provider possesses technical expertise in software development, system integration, hosting, maintenance, and related technology services and is willing to provide such services to Client under the terms of this Agreement.

WHEREAS, Client desires to engage Service Provider to perform technology services described herein, and Service Provider agrees to perform such services pursuant to the terms and conditions set forth in this Agreement.

WHEREAS, the parties intend by this Agreement to set forth their respective rights and obligations with respect to the performance, delivery, acceptance, payment and ownership of work product arising from the services.

1. Scope of Work

Service Provider shall perform the services and deliver the deliverables described in the statement(s) of work attached to or incorporated by reference in this Agreement. In the absence of a separate statement of work, the parties agree the following general scope applies:

Deliverables, acceptance criteria, milestones and completion dates shall be set forth in writing and signed by both parties. Unless otherwise agreed in writing, Service Provider will provide personnel, equipment and materials necessary to perform the services, subject to Client cooperation and access as reasonably required.

2. Payment Terms

Unless otherwise agreed, Service Provider shall invoice Client in accordance with the payment schedule. Invoices are due and payable within days of invoice date. Late payments shall accrue interest at the lesser of: (a) the rate of of the unpaid balance per month, or (b) the maximum rate permitted by applicable law. Client shall also reimburse Service Provider for reasonable out-of-pocket expenses incurred in connection with the services when preapproved in writing.

3. Term and Termination

The term of this Agreement will commence on Start Date: and, unless earlier terminated in accordance with this section, will continue until End Date: .

Either party may terminate this Agreement for convenience upon written notice to the other party given at least days prior to the effective date of termination. Either party may terminate immediately for material breach by the other party if such breach remains uncured following written notice and an opportunity to cure within days. Termination does not relieve Client of the obligation to pay for services performed and expenses incurred prior to termination.

4. Confidentiality

"Confidential Information" means non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, business plans, customer information, source code, object code, algorithms, technical specifications, designs, and trade secrets.

The Receiving Party shall: (a) protect Confidential Information with the same degree of care it uses to protect its own confidential information but in no event less than reasonable care; (b) not use Confidential Information except to perform its obligations under this Agreement; and (c) not disclose Confidential Information to any third party except to employees, contractors or agents who have a need to know and who are bound by confidentiality obligations at least as restrictive as those in this Agreement.

Confidential Information does not include information that: (i) is or becomes generally known to the public other than by breach of this Agreement; (ii) was rightfully known to the Receiving Party prior to disclosure; (iii) is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information; or (iv) is rightfully obtained by the Receiving Party from a third party without restriction and without breach of any confidentiality obligation.

Upon termination or expiration of this Agreement, the Receiving Party shall promptly return or destroy (at the Disclosing Party's election) all Confidential Information and certify such return or destruction in writing.

5. Intellectual Property

Unless otherwise agreed in a written Statement of Work, all original software, documentation and other materials specifically developed for Client under this Agreement ("Work Product") shall be considered works made for hire and Client shall own all right, title and interest in and to such Work Product. To the extent any Work Product does not qualify as a work made for hire, Service Provider hereby assigns to Client all worldwide right, title and interest in such Work Product upon payment in full.

Notwithstanding the foregoing, Service Provider retains ownership of its pre-existing tools, libraries, know-how, and services ("Service Provider Tools"). Service Provider hereby grants Client a non-exclusive, non-transferable license to use Service Provider Tools only to the extent incorporated in the Work Product and solely for Client's internal business purposes, subject to payment in full.

6. Representations; Indemnity; Limitation of Liability

Each party represents that it has the full power and authority to enter into this Agreement. Service Provider represents that the services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards.

Each party shall indemnify and hold harmless the other party from third-party claims arising from the indemnifying party's gross negligence or willful misconduct. Except for indemnification obligations for infringement or breaches of confidentiality, in no event shall either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid by Client to Service Provider under this Agreement in the twelve months preceding the event giving rise to liability.

7. Notices

All notices required or permitted under this Agreement shall be in writing and delivered by personal delivery, nationally recognized overnight courier, or certified mail, return receipt requested, to the addresses set forth below or to such other address as either party may designate by notice to the other.

8. Governing Law; Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to conflict of laws principles. The parties agree that any action arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in that state.

9. Entire Agreement; Amendments

This Agreement, including any statements of work and exhibits attached hereto, constitutes the entire agreement between the parties relating to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether oral or written. No modification, amendment or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

10. Miscellaneous

The parties are independent contractors and nothing in this Agreement creates an employment, agency, partnership or joint venture relationship. Neither party may assign this Agreement without the prior written consent of the other, except that Service Provider may assign to a successor in interest in connection with a merger or sale of substantially all its assets. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Acknowledged and agreed:

Client

Printed Name:

By:

Date:

Service Provider: SPIDRTech

Printed Name:

By:

Date:

Enter text✕

What the Technology Services Agreement SPIDRTech Is and when it applies

The Technology Services Agreement SPIDRTech is a standard commercial contract that sets the terms between a technology service provider and a customer for delivery of software, hosting, support, or managed services. It defines scope of work, deliverables, service levels, pricing, intellectual property ownership, confidentiality, data protection, change control, and termination mechanics. The template is intended for recurring services and projects where ongoing access, data handling, or integrations are required and where parties must document responsibilities, timelines, and compliance obligations clearly.

Why this agreement matters for vendors and customers

A clear Technology Services Agreement reduces disputes by documenting deliverables, acceptance criteria, payment rules, liability limits, and IP ownership. It clarifies service levels and remedies, aligns expectations across teams, and records compliance obligations such as data protection and industry-specific rules.

Why this agreement matters for vendors and customers

Who typically uses the SPIDRTech agreement

Typical users include in-house legal teams, procurement, IT vendor managers, independent service providers, and contracting officers who arrange recurring technology services.

  • Software vendors and SaaS providers who deliver hosted services and maintenance.
  • Enterprise procurement and IT teams buying integrations, support, or managed cloud services.
  • Legal counsel and contract managers who negotiate warranties, IP, and liability.

Each group uses different sections of the agreement: vendors focus on IP and limitation of liability, buyers focus on SLAs and termination rights.

Core sections to include in a professional SPIDRTech agreement

A robust Technology Services Agreement contains operational, legal, and commercial sections so each party’s obligations and risks are clear and enforceable.

Scope of Services

Define services, deliverables, milestones, acceptance tests, and excluded work so parties avoid scope creep and billing disputes.

Service Levels

Specify uptime targets, response and resolution times, credits for outages, and escalation paths tied to objective measurements.

Fees & Payment

State pricing, invoicing schedule, late fees, expense reimbursement, and any variable billing method such as per-user or per-API-call charges.

Intellectual Property

Assign ownership for preexisting IP, deliverables, and grant limited licenses for customer data and provider tools as needed.

Data Protection

Describe processing roles, security obligations, breach notification timelines, and whether a HIPAA BAA or other addendum is required.

Termination & Remedies

Include termination for convenience and breach, transition assistance, data return or destruction, and liability caps and exclusions.

Essential data and fields the agreement must capture

Party Names: Full legal names
Addresses: Street, city, state, ZIP
Effective Date: MM/DD/YYYY
Scope Summary: One-line deliverable summary
Payment Terms: Net days and billing cadence
Authorized Signers: Title and signing authority

Step-by-step: completing the SPIDRTech agreement

Follow these sequential steps to populate the agreement accurately and ensure enforceability before signature.

  • 01
    Prepare Parties: Enter legal entity names and addresses exactly.
  • 02
    Define Scope: Summarize deliverables, milestones, and excluded items.
  • 03
    Set Commercials: Specify fees, billing, and change-order pricing.
  • 04
    Add Compliance Clauses: Include data protection, export controls, and industry addenda.

How to set up the SPIDRTech workflow for online completion

Configure the digital workflow so reviewers, approvers, and signers receive fields in the correct order and with required authentication.

Field Configuration
Signer Order Sequential or parallel routing
Authentication Email link, SMS code, or stronger KBA
Required Fields Make signatures and dates mandatory
Notifications Set reminders and completion alerts

Digital signing and delivery channels to consider

Choose signing and distribution options that meet legal and security requirements for both parties.

  • Email & Link: Common, low-friction authentication
  • In-person / Kiosk: Useful for onsite completions
  • API / Integration: Automates routing and storage

Use integrations with CRM, ERP, or document stores to maintain a single source of truth and preserve audit trails.

Where to send and how signed SPIDRTech agreements are routed

Typical routing goes from drafter to internal approvers, then to counterparty signers, completion, and archival in a secure repository.

  • Internal Review: Legal and procurement review redlines and approvals.
  • External Signing: Counterparty receives link or email to sign.
  • Completion: Signed copies and audit trail are generated.
  • Storage: Archive signed agreement in document management.

Typical timelines, deadlines, and processing expectations

Document-specific dates govern obligations; set internal deadlines for review, signature, and transition activities to avoid service interruptions.

Negotiation Window:

Allow 7–21 business days for redlines and approvals.

Signature Target:

Set a 10–30 day target to finalize execution.

Service Start:

Effective date triggers billing and SLA measurement.

Transition Period:

Define 30–90 days for handover and data migration.

Renewal Notice:

Require 30–90 days prior written notice for nonrenewal.

Common mistakes to avoid when preparing the agreement

  • Leaving scope vague or open-ended, which creates billing and performance disputes later.
  • Failing to specify service levels and remedies, so outages and poor performance are hard to remediate.
  • Neglecting data handling and security clauses, especially where HIPAA or financial rules apply.
  • Not documenting IP ownership or license scope, producing downstream ownership conflicts.

Practical risks and potential penalties from incorrect agreements

Contract Disputes: Lost revenue and litigation exposure
Regulatory Fines: HIPAA violations can carry monetary penalties
Service Disruption: Unclear termination causes operational gaps
IP Loss: Improper assignment may forfeit rights
Tax Exposure: Incorrect billing may trigger audits
Reputational Harm: Customer trust erosion and churn

Real-world examples of SPIDRTech in use

These short case notes illustrate typical outcomes when the agreement is applied in production environments.

Optica Ventures — COO

The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.

  • Implementation simplified remote onboarding and approvals.
  • As a result, contract turnaround improved and customers completed provisioning faster while remaining compliant with security requirements.

Xerox — NetSuite Director

airSlate SignNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats.

  • Integration with NetSuite automated routing.
  • That integration reduced manual handoffs, cut processing time, and maintained a consistent audit trail for finance and legal.

eSignature vendor pricing snapshot for SPIDRTech execution

Compare common vendor entry-level prices and feature availability to estimate platform cost and compliance fit for signing Technology Services Agreements.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial No No Yes, limited Yes, limited
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
Envelope Cap No cap 100 envelopes/user/year Not specified Not specified Not specified

Frequently asked questions about the SPIDRTech agreement

Answers to common legal, execution, and e-signing questions related to Technology Services Agreement SPIDRTech.


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