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TIR Service Contract

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TIR SERVICE CONTRACT

This TIR Service Contract ("Agreement") is made and entered into on this day of , by and between Client Name: , a with principal place of business at , and Service Provider Name: , a with principal place of business at .

RECITALS

WHEREAS, Client requires specialized TIR-related services including management, reporting, and compliance support in connection with Client's transport and customs operations; and

WHEREAS, Service Provider represents that it has the experience, personnel, systems, and legal authority to provide the TIR services described herein in accordance with applicable law and industry standards; and

WHEREAS, the parties desire to set forth the terms and conditions under which Service Provider will provide such services to Client.

NOW, THEREFORE

In consideration of the mutual covenants and agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. DEFINITIONS

1.1 "Services" means the TIR-related services to be provided by Service Provider as further described in Schedule A (Description of Services), which is incorporated into this Agreement. "Confidential Information" means non-public business, technical, financial or other information disclosed by a party that is designated as confidential or that, by its nature, should reasonably be understood to be confidential.

2. SCOPE OF SERVICES

2.1 Service Provider shall perform the Services in a professional and workmanlike manner in accordance with industry standards and applicable law. The Services include, without limitation, TIR documentation preparation, submission, coordination with customs authorities, recordkeeping, and such advisory services as requested by Client and accepted by Service Provider.

3. TERM AND TERMINATION

3.1 Term. The term of this Agreement shall commence on and shall continue for a period of months unless earlier terminated in accordance with this Agreement.

3.2 Termination for Convenience. Either party may terminate this Agreement for convenience upon written notice delivered days prior to the effective date of termination.

3.3 Termination for Cause. Either party may terminate for material breach if the breaching party fails to cure such breach within days after receipt of written notice describing the breach.

4. FEES, INVOICING AND PAYMENT

4.1 Fees. Client shall pay Service Provider the fees set forth below and in any applicable statement of work. Base fee: per .

4.2 Expenses. Client shall reimburse Service Provider for reasonable, pre-approved out-of-pocket expenses incurred in connection with the provision of Services, subject to documentation.

4.3 Invoicing and Payment Terms. Service Provider will invoice Client monthly in arrears unless otherwise agreed. Unless otherwise agreed in writing, invoices are due and payable within days of invoice date. Late payments shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

5. TAXES AND COMPLIANCE

5.1 Taxes. Fees are exclusive of taxes, duties or levies imposed by any governmental authority. Client shall be responsible for all taxes (other than Service Provider's income taxes) arising from the Services.

5.2 Compliance. Each party shall comply with all applicable laws, rules, and regulations applicable to its performance hereunder.

6. CONFIDENTIALITY

6.1 Obligation. Each party shall maintain Confidential Information of the other party in strict confidence and shall not disclose such information to third parties except as necessary to perform the Services or as required by law. Recipients shall use at least the same degree of care to protect Confidential Information as it uses to protect its own confidential information, but in no event less than reasonable care.

6.2 Exceptions. Confidential Information shall not include information that (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully obtained from a third party without restriction.

7. INTELLECTUAL PROPERTY

7.1 Ownership. Except as expressly provided herein, Client retains all right, title and interest in and to Client materials, and Service Provider retains all right, title and interest in and to Service Provider's pre-existing materials, know-how, methodologies and tools. Work product specifically created for Client and identified in a written statement of work shall be owned by Client upon full payment for such work product, subject to Service Provider's rights in its underlying methodologies and tools.

7.2 License. To the extent Service Provider needs to use its pre-existing intellectual property to deliver the Services, Service Provider hereby grants Client a non-exclusive, non-transferable, worldwide license to use such materials solely for Client's internal business purposes.

8. WARRANTIES AND DISCLAIMERS

8.1 Mutual Warranties. Each party represents and warrants that it has the full right, power and authority to enter into and perform its obligations under this Agreement.

8.2 Service Provider Warranty. Service Provider warrants that the Services will be performed in a professional and workmanlike manner consistent with industry standards. Client's exclusive remedy and Service Provider's sole obligation for breach of this warranty shall be, at Service Provider's option, re-performance of the non-conforming Services or refund of fees paid for such Services.

8.3 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 8.2, THE SERVICES ARE PROVIDED "AS IS" AND SERVICE PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. INDEMNIFICATION

9.1 Indemnification by Service Provider. Service Provider shall defend, indemnify and hold harmless Client and its officers, directors and employees from and against any claims, liabilities, losses, damages and expenses (including reasonable attorneys' fees) arising out of Service Provider's gross negligence or willful misconduct in performing the Services or breach of Section 6 (Confidentiality).

9.2 Indemnification by Client. Client shall defend, indemnify and hold harmless Service Provider against claims arising from Client's use of deliverables in violation of this Agreement or Client-provided materials that infringe or misappropriate a third party's intellectual property rights.

10. LIMITATION OF LIABILITY

EXCEPT FOR LIABILITY ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR A PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS. SERVICE PROVIDER'S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNTS ACTUALLY PAID BY CLIENT TO SERVICE PROVIDER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. INSURANCE

Service Provider shall maintain insurance coverage appropriate to the scope of the Services, including commercial general liability and professional liability, and shall provide certificates of insurance upon Client's reasonable request.

12. DATA SECURITY AND PRIVACY

Service Provider shall implement and maintain administrative, physical, and technical safeguards designed to protect Client Data against unauthorized access, disclosure, alteration or loss. In the event of a security incident affecting Client Data, Service Provider shall notify Client promptly and cooperate in remediation and notification efforts as required by applicable law.

13. SUBCONTRACTING AND ASSIGNMENT

Service Provider may engage subcontractors to perform portions of the Services provided Service Provider remains responsible for the performance of subcontractors and ensures they are bound by confidentiality obligations no less protective than those set forth herein. Assignment of this Agreement by either party shall require the prior written consent of the other party, not to be unreasonably withheld.

Yes

14. NOTICES

All notices, requests, consents, claims, demands, waivers and other communications hereunder shall be in writing and addressed as follows:

15. AMENDMENTS AND WAIVER

No amendment of this Agreement shall be valid unless in writing and signed by authorized representatives of both parties. No waiver shall be deemed a waiver of any other right or remedy or a continuing waiver unless expressly stated in writing signed by the waiving party.

16. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction specified below without regard to its conflict of laws principles.

17. ENTIRE AGREEMENT

This Agreement, including all schedules and statements of work attached hereto, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral.

18. SEVERABILITY

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect and the parties shall endeavor in good faith to replace such invalid or unenforceable provision with a valid and enforceable provision that, to the greatest extent possible, achieves the parties' original intent.

19. COUNTERPARTS

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Facsimile or electronic signatures shall be deemed original signatures for all purposes.

20. MISCELLANEOUS

20.1 Force Majeure. Neither party shall be liable for delays or failures in performance resulting from acts beyond its reasonable control, including acts of God, strikes, pandemics, government action, or utility failures.

20.2 Survival. Sections that by their nature survive termination or expiration of this Agreement, including but not limited to Sections 5 (Taxes and Compliance), 6 (Confidentiality), 7 (Intellectual Property), 9 (Indemnification), 10 (Limitation of Liability), 17 (Entire Agreement) and 18 (Severability), shall survive any expiration or termination of this Agreement.

Client:

By:

Date:

Service Provider:

By:

Date:

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What a TIR Service Contract Is and Covers

A TIR Service Contract is a written agreement that sets out responsibilities between carriers, service providers, customs brokers, and their clients for handling Transport Internationaux Routiers (TIR) carnet operations, cross-border transit formalities, bond management, and customs clearance support. The contract defines scope of services, documentation and presentation requirements at border crossings, insurance and indemnity allocations for lost or damaged carnets, payment and invoicing rules, and record retention. In U.S. implementations the agreement commonly includes electronic signature provisions consistent with the ESIGN Act and state UETA provisions where applicable.

Why a Formal Contract Matters for TIR Operations

A TIR Service Contract allocates operational risk, clarifies who presents and returns carnets, fixes billing expectations, and documents insurance and indemnity obligations to reduce border delays and disputed liabilities.

Why a Formal Contract Matters for TIR Operations

Typical Parties That Use a TIR Service Contract

Common parties who rely on a TIR Service Contract include carriers, customs brokers, freight forwarders, and shippers involved in international road transport.

  • Carriers and trucking firms — Manage carnet presentation, custody, and carrier-level compliance during international transit.
  • Customs brokers and freight forwarders — Provide customs clearance, carnet handling, and liaison services with border authorities.
  • Shippers and consignees — Rely on documented responsibilities for cargo handling, insurance coverage, and payment obligations.

The contract is also used by insurers, lenders, and government contractors who require documented responsibilities for customs clearance, bonds, and carnet custody.

Core Sections a Professional TIR Service Contract Should Include

A complete contract groups operational, financial, and legal matters so parties know who performs carnet tasks, who pays, and how liabilities are resolved during international transit.

Parties

Identify full legal names, addresses, and registration details for the carrier, broker, and contracting client to ensure enforceability and correct authority verification.

Scope of Services

Define services provided: carnet issuance and return, border presentation, customs liaison, emergency support, and any excluded work to avoid ambiguity.

Carnet Handling

Specify procedures for issuing, presenting, returning, and replacing TIR carnets and assign responsibility for loss, damage, or misuse of carnets and bonds.

Fees and Payment

Detail fee structure, currency, invoicing intervals, reimbursable expenses, late payment consequences, and who pays duties, taxes, or storage charges.

Liability and Indemnity

Allocate financial responsibility for customs fines, carnet misuse, third-party claims, and outline insurance requirements and any liability caps or exclusions.

Termination and Law

Include termination rights, cure periods, governing law, and dispute resolution method such as arbitration or litigation with specified jurisdiction.

Step-by-Step: Preparing and Executing the Contract

Follow these core steps to prepare the contract, route it for approvals, and preserve evidence of execution and delivery.

  • 01
    Gather Parties: Collect legal names, addresses, and proof of authority for each contracting party.
  • 02
    Describe Scope: Define services, routes, carnet responsibilities, and exclusions in clear, operational terms.
  • 03
    Set Fees: Agree fees, currency, invoicing schedule, and reimbursable items before signing.
  • 04
    Sign and Archive: Execute signatures, capture audit trail, and store the signed contract and supporting evidence securely.

Recommended Digital Workflow Settings for Contract Execution

Configure signing order, authentication level, and storage settings to match operational needs and regulatory requirements before sending.

Field Configuration
Notification Setting and Recipient Email to carrier, customs broker, and shipper contacts.
Authentication Level and Method Email link with optional SMS code or SSO for higher assurance.
Document Format Preference PDF/A for archival; DOCX for editable drafts where needed.
Signing Order and Routing Broker first, then carrier, then shipper or other designated signers.

Where to Send, File, and Share the Executed Contract

After signing, distribute executed copies to parties and retain records for customs audits and dispute resolution.

  • Deliver to Carrier: Provide the signed contract to the carrier’s operations contact for onboard documentation.
  • Provide to Broker: Send executed copy to the customs broker for filing and carnet presentation.
  • Present to Customs: Make the contract available at border requests or for customs audit reviews when required.
  • Archive Final Copy: Store the fully signed contract and audit trail in a secure records system.

Digital Platform Requirements and Integration Considerations

Confirm the signing platform supports required formats, authentication levels, and retention features before sending contracts for signature.

  • Minimum Formats: PDF and DOCX supported
  • Authentication Options: Email link, SMS code, or SSO
  • Common Integrations: Salesforce, NetSuite, Google Workspace

Security and Compliance Features to Verify

In-transit Encryption: TLS 1.2 and TLS 1.3 protect data in transit
At-rest Encryption: AES-256 encryption for stored documents
Certifications: SOC 2 Type II and ISO 27001 compliance
HIPAA Support: BAA available for covered entities
eSignature Law: Compliant with ESIGN and UETA frameworks
Audit Trail: Timestamped logs with IP and actions

Common Risks and Penalties from Incomplete or Incorrect Contracts

Customs Fines: Assessment for improper carnet use
Border Delays: Delays that increase storage and demurrage costs
Financial Liability: Carrier or principal may face bond exposure
Invalid Signatures: Rejected execution due to missing consent or authority
Insurance Gaps: Claims denied if coverage or certificates are missing
Contract Disputes: Extended disputes when obligations are vague

Key Timing Obligations to Include in the Contract

Insert clear timing obligations for carnet presentation, customs notifications, insurance maintenance, invoicing, and claim notices to preserve rights and avoid penalties.

Carnet Presentation Deadline:

Present the carnet immediately at each border crossing as required by customs authorities.

Customs Notification Timeline:

Notify the customs broker and principal of shipments per local rules, often 24–48 hours before crossing where applicable.

Insurance Renewal Date:

Require proof of renewed coverage before policy expiry to maintain continuous protection.

Invoice Payment Terms:

State invoice due dates (for example, net 30) and the consequences of late payment.

Claim Notice Period:

Require written notice of loss or claim within the timeframe specified in the contract to preserve remedies.

How to Download, Save, and Export Executed Contracts

After execution, export signed documents and supporting evidence in stable formats and copy audit artifacts to your records management system.

Download PDF/A

Export the fully signed contract as PDF/A for long-term archival because PDF/A preserves document layout and is preferred for records management and legal retention.

Export Audit Trail

Save the platform-generated audit trail that includes timestamps, signer authentication evidence, and IP addresses alongside the signed PDF for legal defensibility.

Cloud Archive

Store signed copies in a secure cloud repository (for example, Box, Google Drive, or your records system) with versioning and access controls to support audits.

Local Backup

Maintain an encrypted local backup or physical print copy per company policy to ensure availability in case of system outages or litigation.

eSignature Vendor Pricing and Feature Snapshot for Contract Execution

A brief vendor snapshot showing typical starting prices and core features relevant to executing TIR Service Contracts; signNow is listed first in accordance with vendor-ordering rules.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently Asked Questions About the TIR Service Contract

Answers to common questions on electronic signing, notarization, carnet loss, signatory authority, dispute handling, and retention for TIR Service Contracts.


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