Parties
Full legal names and contact details for the carrier and the named passenger; include company DBAs and registered agent where applicable.
A clear Transportation Passenger Agreement reduces disputes, clarifies liability and baggage rules, and protects both parties by recording mutual expectations before travel.
Who completes or relies on a Transportation Passenger Agreement depends on the service model: commercial carriers, charter operators, ride providers, and passengers sign and retain copies.
The agreement serves operational, legal, and customer-service purposes: it supports boarding, enforces fare rules, and provides an evidentiary record if incidents or claims arise.
Full legal names and contact details for the carrier and the named passenger; include company DBAs and registered agent where applicable.
Precise description of transport provided, route or itinerary, dates/times, pickup/drop-off points, and any conditional service elements.
Fare amount, accepted payment methods, deposit rules, refund windows, cancellation fees, and a statement on taxes and surcharges.
Carrier liability for loss, injury, and delay; baggage liability limits and any required passenger insurance disclosures.
Behavior rules, documentation required for travel, hazardous materials prohibition, and special assistance notification procedures.
Governing law, forum selection, arbitration or small-claims clauses, and contact details for filing complaints or claims.
| Field | Configuration |
|---|---|
| Authentication | Email link or SMS code |
| Signature Type | Click-to-sign or drawn signature |
| Conditional Fields | Show baggage clause if paid baggage option selected |
| Retention Format | PDF/A with audit trail |
Select a platform that supports secure signing, audit trails, and the file formats your operations use before sending agreements to passengers.
Ensure the chosen system can produce a tamper-evident signed file and retains metadata (IP, timestamps) to support enforceability and claims handling.
Signature required before carriage or at check-in
Carrier-defined period for full or partial refund
Typical processing time 7–30 days depending on payment method
Require notice within a carrier-specified timeframe
Provide contact and internal escalation timelines
Reservation recorded and fare authorized
Agreement sent to passenger for review
Signed agreement returned and recorded
Carrier provides transport under agreed terms
A commuter shuttle issues the agreement at online booking to record fare and cancellation policy
A charter operator attaches the agreement to an invoice to document group terms and liability limits
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial (no card) | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |