Scope of Service
Specify routes, stops, schedules, vehicle types, passenger capacity, and any third-party subcontracting rules so expectations are precise and measurable.
A clear Transportation Transit Service Agreement reduces ambiguity about schedules, payment and liability, establishes performance metrics and remedies, and supports regulatory compliance. Use it to document responsibilities for maintenance, insurance, ADA accessibility, and incident response so both parties have a binding reference for operations and claims.
Typical users include public transit agencies, private shuttle operators, municipalities, contracted carriers, and fleet management companies.
Each user type needs tailored clauses for insurance, ADA compliance, permitting, and data sharing based on operational and regulatory context.
An authorized official of a public transit agency who approves procurement and signs on behalf of the agency; usually requires delegated signing authority in writing and internal procurement approvals.
The carrier's executive or operations manager who commits the company to service levels, indemnity, and insurance obligations; may need corporate resolution or power of attorney for higher-value contracts.
Specify routes, stops, schedules, vehicle types, passenger capacity, and any third-party subcontracting rules so expectations are precise and measurable.
Define fare collection, invoicing cadence, fuel surcharges, overhead pass-throughs, late payment interest, and invoicing dispute procedures.
Include on-time performance metrics, minimum availability, SLA remedies, service credits, inspection rights, and reporting frequency.
State required insurance types and limits, certificate of insurance requirements, naming of additional insureds, and mutual indemnification language.
Address ADA accessibility, driver background checks, licensing, permits, and data privacy obligations for rider information and telematics.
Describe termination for convenience and cause, cure periods, transition assistance, asset recovery, and dispute resolution mechanisms including venue and choice of law.
| Field | Configuration |
|---|---|
| Authentication method | Email link with optional SMS code for added verification |
| Required fields | Signature, printed name, title, date, insurance certificate upload |
| Conditional logic | Show additional insurance or indemnity fields if subcontracting is selected |
| Audit settings | Capture IP, timestamp, and signer email for each action |
Choose authentication strength, file formats, and integrations to match procurement and records policies.
Confirm both dates; services may not start until start date arrives
Require COI before first service day
Commonly Net 30 from invoice date
Typically 30–90 days depending on clause
Monthly or quarterly reports often required
Agreement language finalized and approved by both parties
Carrier provides required certificates before mobilization
Vehicles, drivers, and dispatch systems tested
Services commence under active monitoring and reporting
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | No | No |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
A city contracted a private operator for weekend shuttle service using a standardized contract detailing routes and SLAs.
A corporation engaged a carrier to run employee shuttles between campuses under a one-year agreement with renewal options.