Passenger Info
Full legal name, date of birth when required, contact email and phone, frequent flyer number and identification used for boarding and verification.
Using a template reduces errors, speeds issuance, and ensures essential terms and passenger data are always included for operational, tax and dispute-resolution purposes.
Organizations and roles that prepare travel tickets vary by channel and scale; below are common users.
Full legal name, date of birth when required, contact email and phone, frequent flyer number and identification used for boarding and verification.
All travel legs showing carrier name, flight/route number, departure and arrival airports or stations, local departure/arrival times, and connection details where applicable.
Fare basis, taxes and fees, payment method and last four digits where permitted, fare conditions including change and refund rules.
Ticket number, PNR or booking reference, issue date, and issuing office or agent identifier for traceability and later reconciliation.
Seat assignment or class, boarding group where used, barcode or QR code payload, and baggage allowance or restrictions.
Carrier conditions of carriage, liability limits, cancellation policies, and dispute-handling instructions presented clearly alongside signature or acceptance fields.
| Field | Configuration |
|---|---|
| Auto-fill passenger data | Integrate CRM to populate name and loyalty numbers automatically. |
| Notifications | Use email plus SMS reminders for ticket delivery and check-in alerts. |
| Authentication | Choose email link or SMS code; add KBA for higher-risk bookings. |
| Retention | Archive signed PDF copies to secure cloud storage with audit records. |
Decide which file types, integrations and signer authentication options the ticket workflow requires before issuing tickets.
Optica standardized electronic confirmations to reduce manual contact and improve customer communication.
Martin Properties digitized onboarding and confirmation packets for customers and partners.
Immediate upon payment authorization
Varies by fare class; often 24 hours for refundable rules
7–30 business days depending on payment method
Carrier-specific (typically 60–120 minutes for flights)
Enforced by carrier; missing cutoff may void ticket