Deliverables
Precisely describe items, versions, or modules being delivered and any included documentation or training materials.
A User Acceptance Agreement clarifies acceptance tests, limits disputes, and defines the moment when risk and payment obligations transfer. It aligns expectations, protects warranties, and supports auditability and regulatory recordkeeping where applicable.
Teams and individuals who commonly prepare, review, or sign a User Acceptance Agreement include procurement, project management, QA, legal, and client representatives.
Signers usually include an authorized customer representative and an authorized supplier representative; clearly identify signing authority to avoid later challenges.
Precisely describe items, versions, or modules being delivered and any included documentation or training materials.
List objective tests or metrics that the deliverable must satisfy, including pass/fail thresholds and sample size for testing.
Specify the duration and start date for customer review, including procedures for scheduled and ad-hoc testing.
State how defects are reported, severity levels, remediation timelines, and responsibilities for fixes or re-testing.
Define who may sign, how signatures are delivered, whether partial acceptance is allowed, and what sign-off signifies.
Describe payment triggers, warranty start dates, and any penalties or retention amounts tied to acceptance outcomes.
| Field | Configuration |
|---|---|
| Acceptance checkbox | Required and timestamped |
| Signature field | Signer name, title, date |
| Reviewer comments | Optional text area with history |
| Routing | Sequential signers with notifications |
Ensure the signing platform supports required authentication, file formats, and integrations with your systems.
Choose a platform that preserves an auditable record, supports required compliance frameworks, and integrates with your document retention systems.
Date when deliverable is provided to the customer
Commonly 30 days unless contract specifies otherwise
Specify response timeframes for each severity level
Date when sign-off is effective
Often tied to effective acceptance date
Supplier delivers agreed items for review.
Customer performs acceptance tests per criteria.
Customer approves, partially accepts, or rejects.
Supplier remedies defects and re-submits if required.
| Criteria | User Acceptance Agreement | Acceptance Clause |
|---|---|---|
| Formality | separate signed doc | contract clause |
| Timing | post-delivery sign-off | tied to contract milestones |
| Detail level | high detail tests | summary-level |
| Enforceability | clear evidence of acceptance | depends on contract interpretation |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
A SaaS vendor delivered a major feature release and provided a 30-day test window for the client to validate functionality.
A manufacturer supplied medical equipment and provided acceptance tests at installation.