Parties
Identify issuer, subscriber, and any reseller including legal entity names and contact details.
A concise agreement reduces operational friction by assigning provisioning responsibilities, defining billing and usage limits, protecting personal and business data, and creating a clear termination process that limits disputes and regulatory exposure.
The agreement should be tailored to the party role (issuer, subscriber, reseller) and reflect operational processes such as activation, suspension, and identity verification.
Identify issuer, subscriber, and any reseller including legal entity names and contact details.
Describe provisioning method (eSIM profile, SM-DP+), allowed devices, data limits, and supported networks.
Define steps for identity verification, remote provisioning, device association, and activation timing.
State subscription fees, prorations, taxes, billing cycles, and dispute resolution for charges.
Specify data handling, encryption, breach notification, and applicable privacy law obligations.
Set conditions for suspension, termination, portability, and post-termination data handling.
| Field | Configuration |
|---|---|
| Subscriber Name | Required; auto-fill from CRM |
| Device IMEI | Required; validation pattern applied |
| Profile ID | Required; link to SM-DP+ API call |
| Signature | eSignature field; timestamp stored |
Verify that the eSignature platform supports conditional fields, audit logs, and the integration stack (CRM, billing, provisioning) used by your organization.
Allow 7–14 days for customer signature depending on account type.
KYC checks typically complete within 24–72 hours.
Remote profile push often completes within 1–4 hours after activation.
Billing commonly begins on activation date listed in the agreement.
Allow 30 days for billing disputes before collections.
Contract executed by all parties; timestamp recorded.
KYC or corporate validation approved for provisioning.
SM-DP+ issues the eSIM to the specified device.
Device connects to the network and billing becomes active.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Optica used a standardized digital agreement to speed issuance of corporate SIMs across remote teams, reducing manual steps.
A healthcare provider adopted electronic agreements tied to device provisioning for remote monitoring devices, ensuring secure delivery.