Case Identification
Include arbitration case number, case caption, and administering organization name to ensure the evaluation links to the correct record and can be cross-checked with the award and docket.
The form documents participant feedback that administrators use to monitor arbitrator performance, identify systemic issues, and improve procedures. Because it records contemporaneous reactions, it supports transparency and can inform future case assignments or rule revisions.
Parties, counsel, and occasionally witnesses complete the form after the arbitration concludes to capture their assessment of the process and arbitrator conduct.
Administrators use aggregated results for training, discipline, or process improvement; individual forms rarely change an award but can trigger administrative review.
A party asserting a claim who completes the evaluation to record perceived fairness, timeliness, clarity of the arbitrator’s rulings, and any administrative issues. Responses may affect administrator case assignment and are retained in the case file for review.
An entity defending a claim whose representative or counsel provides ratings and narrative feedback about procedural handling, document management, and arbitrator impartiality. Organizational responses support internal compliance reviews and future selection decisions.
Include arbitration case number, case caption, and administering organization name to ensure the evaluation links to the correct record and can be cross-checked with the award and docket.
Collect the name of the party completing the form, role (claimant/respondent), counsel name if applicable, and a best email or phone contact for follow-up on administrative issues.
Provide structured rating scales (e.g., 1–5) for scheduling, notice, evidence access, hearing management, and reasoned decision quality to allow quantitative analysis across cases.
Include specific items on neutrality, preparedness, responsiveness, clarity of rulings, and demeanor, with optional fields to identify the presiding arbitrator by name or anonymized ID.
Offer free-text prompts for strengths, concerns, procedural issues, or evidence handling problems; these help administrators identify trends not visible in ratings.
Provide a dated signature block for the person submitting the form and a checkbox indicating whether submission is confidential or may be aggregated for public reporting.
| Field | Configuration |
|---|---|
| Case Number Field | Required | validation regex to match provider format |
| Party Role Field | Dropdown | Claimant or Respondent options |
| Rating Fields | Required | numeric 1–5 with required comment if 1–2 |
| Signature Field | eSignature enabled | capture timestamp and IP |
Use an eSignature workflow that satisfies legal and administrative requirements for evidence and auditability.
Ensure the chosen platform supports ESIGN and UETA compliance, secure storage (TLS/AES), and exportable audit records for administrative review.
Many providers request submission within 7–30 days after award issuance.
Accepted at administrator discretion; may be excluded from aggregated reporting.
Administrators retain forms for internal review periods set by policy.
No universal statutory deadline; follow the specific forum’s rules.
If the form reports misconduct, administrators may notify parties within their procedural timelines.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Optica implemented online evaluations to collect participant feedback immediately after hearings.
A healthcare provider used evaluations to capture procedural irregularities and privacy concerns.