Warranty Claim Instructions

WARRANTY CLAIM INSTRUCTIONS

Parties and Recitals

WHEREAS, Client Name: is the purchaser or authorized user of the warranted Product identified below; and

WHEREAS, Provider Name: is the manufacturer or authorized warranty service provider having responsibility to process warranty claims in accordance with the terms set forth herein; and

WHEREAS, the parties desire to establish standardized instructions and procedures for submission, evaluation, and resolution of warranty claims for the Product covered by the applicable warranty.

Claim Identification

Scope of Work

Describe the defect, failure mode, and the requested remedy. Include observed behavior, steps to reproduce, and any immediate safety concerns.

Required Documentation

The following documents must accompany the claim. Failure to provide required documentation may delay or result in denial of the claim.

Claim Submission Procedure

1. Contact the Provider Representative listed below to obtain a Return Merchandise Authorization (RMA) or claim reference number prior to shipping any product. Representative:

Phone: Email:

Claim Types and Remedies

Select the requested remedy (final remedy will be determined after evaluation).

Repair

Replacement

Refund (per warranty terms)

Account credit

Payment Terms (if applicable)

Where warranty terms permit chargeable services or fees, the following apply.

Payment terms are net thirty (30) days unless otherwise agreed in writing. Late amounts shall accrue interest at the rate specified above and the prevailing statutory rate if not specified, plus reasonable collection costs and attorneys' fees.

Term and Termination

This set of instructions and any related claim-specific agreement commences on Start Date: and continues until End Date: , unless earlier terminated.

Either party may terminate these instructions for any reason upon written notice delivered at least Notice Period: days prior to the intended termination date. Termination for cause may be immediate where the non‑breaching party provides written notice and the breach is not cured within a commercially reasonable period.

Confidentiality

Each party shall hold in confidence all non-public information disclosed in connection with a claim, including technical data, proprietary processes, and business terms ("Confidential Information"). Confidential Information shall not include information that is (a) already known to the receiving party without restriction at the time of disclosure; (b) becomes publicly known other than by breach of this provision; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the disclosed Confidential Information.

Confidentiality obligations shall survive for three (3) years from the date of disclosure or for the duration required under the underlying warranty terms, whichever is longer. Breach of confidentiality shall entitle the disclosing party to injunctive relief in addition to any other remedies at law or in equity.

Claim Evaluation and Disposition

Provider will inspect returned items or review submitted evidence within a reasonable commercial timeframe. Provider's determination regarding warranty coverage and appropriate remedy shall be made in accordance with the applicable warranty terms and these instructions. Where coverage is denied, Provider will provide a written explanation of the basis for denial and, if applicable, an estimate for non-warranty repair.

Shipping, Risk of Loss and Handling

Unless otherwise agreed in writing, Client shall prepay shipping costs to the Provider's designated location and insure shipments for full value. Risk of loss remains with Client until Provider acknowledges receipt. Provider will return repaired or replaced items in accordance with standard shipping practices; where Provider arranges shipping, shipping costs will be charged as set out in Payment Terms above if the claim is non‑warranty.

Governing Law

These instructions shall be governed by and construed in accordance with the laws of the State of without regard to conflicts of law principles. Exclusive venue for any dispute arising out of or relating to these instructions shall be the state or federal courts located in that jurisdiction, unless parties agree otherwise in writing.

Representations and Authority

Each signatory represents and warrants that they have the full power and authority to execute and deliver these instructions and to bind the party for whom they sign.

Entire Agreement

These Warranty Claim Instructions, together with any written claim-specific agreements or authorizations, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior and contemporaneous understandings, agreements, representations and warranties, whether written or oral, relating to warranty claim procedures.

Acknowledgment and Certification

By signing below, the undersigned certifies that the information provided in this claim is true and complete to the best of their knowledge, that the goods were maintained in accordance with the manufacturer's instructions, and agrees to comply with the procedures and obligations set forth in these instructions.

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