Establishing secure connection…Loading editor…Preparing document…

Website Hosting Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

WEBSITE HOSTING AGREEMENT

This Website Hosting Agreement ("Agreement") is made effective as of (the "Effective Date"), by and between the parties identified below.

WHEREAS

WHEREAS, Client operates or controls one or more websites requiring hosting, network connectivity, and related services; and

WHEREAS, Host is engaged in the business of providing website hosting, maintenance, security, and support services and represents that it has the expertise, systems, and personnel necessary to provide such services; and

WHEREAS, the parties desire to set forth the terms under which Host will provide hosting services to Client for the websites identified in the Scope of Work.

SCOPE OF WORK

Host shall provide website hosting, server management, security monitoring, backup and restore services, and technical support as specified below. Host will perform services in accordance with commercially reasonable industry standards and the requirements set out in this Agreement.

SERVICE LEVELS AND MAINTENANCE

Host will use commercially reasonable efforts to provide a monthly uptime availability of percent, excluding scheduled maintenance windows. Scheduled maintenance will be performed during the following windows:

If Host fails to meet the uptime commitment, Client's exclusive remedy shall be service credits as set forth in the Scope of Work. Service credits are Host's sole financial liability for downtime except as otherwise provided in this Agreement.

PAYMENT TERMS

As consideration for the services, Client shall pay Host the fees described below. Fees are exclusive of taxes and duties for which Client is responsible.

Invoice / ACH    Credit Card    Wire Transfer

TERM AND TERMINATION

This Agreement shall commence on the Start Date set forth below and, unless earlier terminated in accordance with this Agreement, shall continue until the End Date set forth below.

Start Date:

End Date:

Either party may terminate this Agreement for material breach if the breaching party fails to cure the breach within the notice period specified above after receipt of written notice. Termination shall not relieve Client of the obligation to pay accrued fees through the effective date of termination.

CONFIDENTIALITY

Each party shall treat as Confidential Information all non-public information disclosed by the other party that is marked or reasonably should be understood to be confidential. Confidential Information does not include information that (a) is or becomes publicly known without breach of this Agreement, (b) is lawfully received from a third party without restriction, or (c) is independently developed without reference to Confidential Information. Receiving party shall use no less than reasonable care to protect Confidential Information and shall not disclose Confidential Information except to employees, agents, or contractors who need access to perform the obligations of this Agreement and who are bound to confidentiality obligations at least as protective as those herein.

DATA SECURITY AND BACKUPS

Host will implement commercially reasonable administrative, physical, and technical safeguards to protect Client data. Host will maintain routine backups as described in the Scope of Work. Client is solely responsible for verifying restoration procedures and for maintaining any additional backups Client deems necessary. Host shall promptly notify Client of any confirmed data breach affecting Client data and shall cooperate with Client to remediate and mitigate such breach.

SUBCONTRACTING

Host may engage subcontractors to perform portions of the services provided that Host remains responsible for performance under this Agreement. Host shall ensure that any subcontractor is bound by confidentiality and security obligations consistent with Host's obligations hereunder.

Allow subcontracting:

INDEMNIFICATION AND LIMITATION OF LIABILITY

Each party shall indemnify, defend, and hold harmless the other party from third-party claims arising out of the indemnifying party's gross negligence, willful misconduct, or breach of its obligations under this Agreement. Except for liability arising from a party's gross negligence, willful misconduct, or breach of confidentiality, in no event shall either party be liable for special, incidental, consequential or punitive damages. The aggregate liability of Host for direct damages arising out of or related to this Agreement shall be limited to the total amount of fees paid by Client to Host under this Agreement in the twelve (12) months preceding the claim.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in that state for disputes arising under this Agreement.

ENTIRE AGREEMENT; AMENDMENT

This Agreement, including the Scope of Work attached or incorporated by reference, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior written or oral agreements and understandings. Any amendment or waiver of this Agreement must be in writing and signed by authorized representatives of both parties.

MISCELLANEOUS

Notices required under this Agreement shall be in writing and delivered to the addresses set forth above or to such other address as a party may designate by notice. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Client Name:

By:

Date:

Host Name:

By:

Date:

Enter text✕

What a Website Hosting Agreement Covers

A Website Hosting Agreement is a written contract that sets the terms under which a hosting provider delivers web hosting, server resources, maintenance, security, and support to a website owner. Typical sections define service levels (Uptime/SLA), permitted uses, data ownership, content responsibilities, backup and disaster recovery, security obligations, pricing and billing, term and termination, indemnity, and limits on liability. The agreement clarifies which party is responsible for software updates, third-party plugins, domain and DNS management, and regulatory compliance obligations such as privacy and data protection. It serves as the primary legal document governing operational expectations and dispute resolution.

Why a Clear Hosting Agreement Matters

A clear Website Hosting Agreement reduces operational risk by allocating responsibilities for uptime, security, backups, and incident response, and by setting billing and termination rules. It protects both parties by limiting liability, defining data ownership, and establishing remedies for downtime or security breaches.

Why a Clear Hosting Agreement Matters

Who Typically Uses a Hosting Agreement

Teams that frequently use hosting agreements include small and mid-size businesses, agencies that manage client sites, SaaS vendors, and in-house IT departments seeking predictable hosting terms.

  • Digital agencies and freelancers who host client sites and need clear billing and service limits.
  • SaaS and web app vendors requiring uptime SLAs, security controls, and data ownership clauses.
  • Nonprofits and small businesses that must align hosting with privacy or regulatory obligations.

Use a hosting agreement whenever third-party infrastructure is relied on for production sites, especially when uptime, data protection, or compliance obligations are material to operations.

Authorized Signers and Their Roles

Company Officer

An authorized officer (CEO, CTO, CFO) signs on behalf of the website owner when the company is the contracting party. The signer must have corporate authority to bind the organization to payment terms, liabilities, and term commitments.

Provider Representative

A named account executive or authorized operations manager signs for the hosting provider and attests to the provider's capacity to deliver services, SLAs, support levels, and any promised integrations or custom features.

Step-by-Step: Completing a Hosting Agreement

Follow this sequence to prepare and execute a complete and enforceable hosting agreement with minimal revision cycles.

  • 01
    Gather details: Collect entity names, contacts, service specs, and pricing.
  • 02
    Draft terms: Populate SLA, security, liability, and termination clauses.
  • 03
    Review compliance: Confirm HIPAA, PCI, or other industry requirements as applicable.
  • 04
    Execute: Obtain authorized signatures and distribute countersigned copies.

How to Configure an Online Signing Workflow

Set up a digital workflow that enforces signer order, authentication, and automated record retention.

Field Configuration
Signer Order Define sequential or parallel signing order as required.
Authentication Select email link, SMS code, KBA, or SSO for signer verification.
Required Fields Mark essential fields (signature, date, company name) as mandatory.
Retention Enable audit trail and PDF/A export for long-term storage.

Digital Signing and Technical Requirements

Confirm platform compatibility, file formats, and integrations before sending the agreement for signature.

  • File Formats: PDF, DOCX, HTML supported
  • Integrations: Salesforce, NetSuite, Google Workspace
  • Security: TLS 1.2/1.3 and AES-256

Use an eSignature solution that supports audit trails, configurable authentication, and exportable signed PDFs to meet legal and retention needs.

Typical Electronic Signing Flow

This sequence describes a common online signing path for hosting agreements executed electronically.

  • Upload document: Sender uploads the finalized agreement file to the signing platform.
  • Place fields: Add signature, date, and initial fields where required.
  • Send to signers: Dispatch via email link or shared signing URL.
  • Capture audit trail: Platform records timestamps, IP addresses, and actions.

Key Timing Items to Put in the Agreement

Set clear deadlines to limit disputes: payment due dates, renewal notice windows, support response times, and termination notice periods.

Payment Due Date:

Specify day count (for example, Net 30) and late fee calculation.

Renewal Notice:

Require written notice 30–60 days before automatic renewal.

Support Response SLA:

Define initial response time for incidents (for example, 1 hour for critical incidents).

Termination Notice:

State required notice period for termination without cause, often 30 days.

Data Retrieval Window:

Specify how long provider retains customer data after termination, and export formats.

Typical Lifecycle Milestones

A hosting agreement typically progresses through planning, onboarding, operations, and offboarding stages with defined deliverables at each step.

01

Planning and Agreement

Define services, pricing, and sign contract prior to provisioning.

02

Onboarding

Migrate content, configure DNS, and validate backups.

03

Ongoing Operations

Monitor performance, apply patches, and manage support tickets.

04

Offboarding and Data Return

Export data, revoke access, and confirm final billing.

Common Preparation Pitfalls

  • Vague service descriptions that omit bandwidth, storage, or backup frequency can lead to disputes about performance obligations.
  • Unclear SLA remedies or absent uptime measurement methods make it difficult to calculate credits or damages after outages.
  • Failing to identify data ownership and export procedures may leave the customer unable to retrieve content on termination.
  • Not aligning security or compliance clauses with industry requirements (HIPAA, PCI) exposes both parties to regulatory risk.

Risks of an Incorrect or Missing Clause

Service Disruption: Lost revenue
Data Loss: Operational impact
Noncompliance: Regulatory fines
Breach Liability: High remediation costs
Dispute Costs: Legal and arbitration fees
Reputational Harm: Customer churn

Security and Compliance Essentials

Encryption: AES-256 at rest
Transport: TLS 1.2/1.3
Audit Trail: Detailed logs retained
HIPAA: BAA required
ISO Certification: ISO 27001 available
SOC 2: SOC 2 Type II report

Essential Clauses to Include

A robust Website Hosting Agreement addresses availability, security, service scope, ownership, remedies, and exit procedures to reduce ambiguity and operational risk.

Service Scope

Define hosting tier, resource limits, backups, patching cadence, and any managed services included to avoid scope creep and unexpected charges.

SLA and Remedies

State measurable uptime targets, how uptime is calculated, and financial credits or remedies if the provider misses agreed levels.

Security Obligations

Specify security controls, incident response timelines, breach notification duties, and whether encryption and access controls are provided.

Data Ownership

Clarify that the customer retains ownership of content, define permitted uses by the provider, and prescribe export formats and timelines on termination.

Liability Limits

Set caps on direct damages, exclusions for consequential damages, and carve-outs for willful misconduct or gross negligence.

Termination

Include termination for convenience and for cause, notice periods, data return procedures, and any early termination fees.

eSignature Vendor Pricing and Compliance Snapshot

Compare common vendor price points, trial availability, bulk send, audit trails, HIPAA support, and envelope limits to choose an appropriate eSignature option for executing hosting agreements.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial No No Yes, limited Yes, limited
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No envelope cap 100 envelopes/user/year Varied Varied Varied

Frequently Asked Questions

Answers to common legal, technical, and execution questions when preparing a Website Hosting Agreement, including eSignature considerations and retention.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users